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Topic Review (Newest First)

  • 08-17-2005, 03:22 PM
    lixie1973
    I did that with my phone but managed to save it quickly... glad I remembered. I just left my phone alone for a few days... it managed to dry out!
  • 08-17-2005, 01:03 PM
    Mr_Jon
    well when an electronic device gets wet you are not suppose to turn it on until it dries because you could fry the circuits
  • 08-09-2005, 07:25 PM
    leslykay
    I dropped my phone and tried to dry it off. Now, it reads Local Mode. The battery works, and it will only read local mode when the battery is inserted. Does anyone know how to get rid of the "local mode"?

    Thanks
  • 08-08-2005, 10:02 AM
    sjwilson
    Very interesting Cellingpoint, some scenarios I had never really considered, thanks for the info...
  • 08-07-2005, 08:47 PM
    CELLINGPOINT
    I've learned quite a bit in the last two months on the topic of cell phone damage by fluids. Certain fluids, like distilled water (providing it is dried immediately), are not as damaging to electronics as soda, coffee, detergents mixed with water, or tap water. With common tap water, the residue that adheres to the electronic circuitry may be a microscopic conductive metal that can protentially impact a resistor and therefore interfere with power or communication signal propagation. Various chemicals can have an impact on the electronics during the long run. The most notable is soda which coats the electronics with a dialectric substance (sugar or glucose) that is damaging even if a small quantity seeps through a unit.

    Damage doesn't typically occur during shipment. If it does, the store owner above is right: they send it back. I've been told that most damage occurs in phones that are sold from outdoor kiosk carts because they are subjected to the everity and changes in weather conditions and are constantly being transported back and forth between storage and display locations. Second are the indoor kiosk carts found in malls for much of the same reasons. Third are the popular large electronic stores like Best Buy which tend to over order with no room to stock. I've been told that damage in these stores generally occurs more when there is a large sale and clerks get busy. A consumer might damage the phone if a salesperson lets the customer remove one from the box and then goes off to help another customer. New and improperly trained employees can drive up the damage, but while Motorola has received phones that have experienced water damage come from inventory, they indicated that these phones are probably returned by consumers and not checked for water damage. The phones may appear in good enough condition to resell w/o repackaging and they go back onto the shelves especially when stores are low in stock. I've been told that in many stores, if the phone turns on and off, the staff at the return counters of large electronic stores are not typcially trained to open the battery compartment, even if the phone is completely dysfunctional. Those who have responded to this post and other resources have agreed that a wet phone which dries can still be operational until it begins to corrode. In my case, the phone was already degrading when I bought it, so I theorized that the phone was probably water damaged when I purchased it.

    I believe that it was my responsibility to take the battery out in the store (it actually shouldn't be in the phone anyway: that's another clue of a resale) and checked for water damage. However, I dropped the carrier, Verizon -- even though I would rather not have done this with a company which I technically respect, but when their Customer Service 1) didn't have a plan; 2) made themselves unavailable; and 3) when a CSR kept interrupting me with: "That's your problem not my problem" and "I'm not here to wate my time listening to you're story..." she was absolultely incorrect: It IS the carrier's problem if they are charging me for a service and I don't have phone. After all, if I don't have a phone, what kind of service do I have? If no one had a cell phone, they wouldn't be in business. Furthermore, carrier's have made it their business by providing phones for free or comparatively nominal costs. If the electric company provided such deals on lamps or computers, it would be their problem if I had a defective lamp or computer. Second, the purpose of Customer Service is to liaise with customers. The most vulger thing that can be said to a customer is that they are wasting the time of customer service. A CSR with that attitude should not be assigned to Customer Service and that is a Verizon management problem that could very well be a reflection of the company's philospophies and policies. (I've worked with NYNEX and GTE before they merged to become Verizon but who am I to say that these customer service reps had a bad day or don't like their jobs. Thus, less than 20 days into my account, I cancelled it after posing a senario to Cingular identical to the one I had with Verizon and asking them how they would respond. Of course, I expected to be overwhelmed by the difference, and the fact that Cingular indicated that because the water damage was reported within the first 30 days, they would have conducted an investigation and provided me with a solution to -- such as a refurbished loaner phone within 24 hrs. (Whether they would comply, remains open for dispute). What I liked about Cingular is that I felt intelligent when asking a question I knew was totally ridiculous. The people at Cingular appeared to be trained; the people at Verizon don't. I liked the way Cingular CS treated me; all Verizon did was give me a headache and wonder when anyone will be able to reach me by cell phone... and when I would be able to reach them.
  • 08-07-2005, 02:20 AM
    Robb4248
    let it dry. That MAY solve the problem... not that likley though... (sorry )
  • 07-28-2005, 01:38 PM
    sjwilson
    corrosion... a wet phone is a dead phone... if you are lucky the phone may last awhile when dried out, but the corrosion that takes place is not repairable or reversible and will continue to corrode your phone. Chemical rxn is right... it doesn't matter if you remove all the water quickly, a rxn has already occured.



    and btw... i have never rec'd liquid damaged phones EVER at my store. If we did receive a damaged shipment, we would reject the packages as all shipments are insured. People come into the store with liquid damaged phones & say "Well how do I know it wasn't wet when I got it" Give me a break, liquid damage doesn't have to be a spilled cup of coffee or a swim in the pool... Setting it on tables or counters.... setting it on the bathroom counter while taking a shower.... getting out of an air conditioned car or building on a hot humid day (condensation)..... EVERY one of my phones has been liquid damaged, it eventually leads to odd problems, & then I get a new phone (insurance...why don't you have it?)....
  • 07-21-2005, 01:45 PM
    saddy
    and of course all those chemical reactions...
  • 07-11-2005, 02:20 AM
    budz
    we call that "water drain" problem. but its dead already so its a dead set. Drained fon is a basic repair for us. blow it with hot water i mean hair dryer.
  • 07-10-2005, 05:23 PM
    CELLINGPOINT
    I've owned mobile phones since the mid 80s, and was never turned away by a carrier or phone manufacturer. However, the cell industry is a different story. So far my track record with Motorola isn't that grand. After two of their phones had problems, I was giving second thoughts about venturing for a third. The first one sufferered water damage and I had to eat the cost because I was told that the damage had to happen when I ordered the phone. Trust me, the phone was water damaged before it got to me and after checking the box for water stains, I found them. I've learned my lesson, before I purchase a cell phone, I thoroughly analyze it. I make the salesperson take out the battery, set it up, and go through all features. During my third attempt to buy a Motorola phone, I argued with the sales person who was really busy that I needed to see if the water indicator was in tact. Reluctantly, he did. And much to his surpise, the phone had been water damaged as the red dot indicated. Not only that, two other phones that he planned to sell were also damaged. It's impossible to say whether a phone that has been doused in water is going to function. Some phones are more sensative than others. However, I have yet to find a phone that makes a full recovery from water damage sustained. It' unfortunate that consumers are not aware just how carelessly cell phones are handled during shipment. One phone that has experienced problems during shipment and constantly has to be returned is the MOTO V3 RAZR. You also might have a problem wih the volume on this phone as it has been a reason why many fans have turned it down. What good is a phone if you can't hear the party you are calling. Duh!
  • 01-11-2005, 11:17 PM
    erwin 10-4
    what is the model of the phone? if you have nokia dct3 or dct4 phone you need to change the lcd. dont put the battery back if you are not sure if all of the component of the phone is already dry, it may damage your phone if you put the battery and the phone still wet. some other model i think you need to replace the phone.
  • 01-09-2005, 09:05 AM
    Cocoa8301
    Usually when I get my phone wet, (which has happened a couple times) I take the pieces apart, and I used my hair dryer to dry the inside. I hope that helps, but if you dropped in a washing machine, that may have been too much water. Good luck.
  • 01-09-2005, 08:16 AM
    tai_elenberg
    hello,
    I accidently put my cell in the washing machine... it hasn't been working ever since... happend about 48 hrs ago...
    in the beginning it wouldn't even turn on - now it works but i have a non working screen... anyone can tell me what to do?!!?!?!
    thanks - it;s really important...

    e-mail: [email protected]

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