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Topic Review (Newest First)

  • 04-18-2005, 08:28 AM
    Remag1234
    Quote Originally Posted by chowmein
    I was wondering if anyone else has ever had a problem like the following.

    I was using a calling card to make an international call and was using my cell-phone, but when my monthly statement came I found that the call went through T-Mobile's service. After contacting them I found out that this happened because I pressed the "Call" button after entering the number which I wanted to connect to when promted by the calling card.

    What bugs me is that
    1) Its a natural habit to press the "Call" button after entering a phone number.
    2) I was never notified that the call was going to be made through T-Mobile's network.

    When talking with a customer service representative, it sounded like he was pretty familiar with the problem. So I was wondering has this happen to anyone else and what was the end result?

    So far for me I have been contacting T-Mobile's Customer Relations department, which nas no phone number, just a fax and email address. Using email is not that bad cause I do get responses within 24hrs, but it seems I am not talking to one person. This is causing confusion for them because the last email I got was about overage charges, which has nothing to do with my problem...

    I just feel that this is not so different from phone companies switching your long distance service provider behind your back, which has been made illegal.

    To solve your problem, STOP using your cellphone for International calls, Subscribe to VOIP, your calls will be cheaper and the service is better. You can get rid of your standard landline and reduce your bill by at least 1/2. I call China at least once a week and the cost is 6 cents a minute, clear conversation and the best part is the tax is only 3%. Telephone cards are NEVER what they say. They can roundout as much as 4 minutes [which you pay and never said a word], charge 28% tax and I've never been able to use the number of minutes they claim to give you. My home phone bill is now $15.00 per month plus International calls, I'm happy not paying ATT or Verizon.
  • 04-01-2005, 08:06 PM
    chowmein
    Yeah, any policy change won't happen in time to help me out on this one. I just wanted to:

    1) vent a bit
    2) inform others
    3) see if this has happen to others.

    Thanks Pr0s for the info.

    As for who fault it is, I will admit "not knowing" is not the best excuse, but only T-Mobile knows the rules they set in place.
  • 03-31-2005, 11:40 PM
    G-man
    Yup... not much you can do about that, now... but learn from it.
  • 03-31-2005, 11:33 PM
    Pr0s
    You can liken it, to anything you want. The fact is, is T-Mobile is not changing the service they are providing you, you are simply not placing the call correctly. Place the call correctly, and you would not get billed for a direct call. So you mistakenly put the number through as a direct call... how is this T-Mobile fault? Do you want them to notify you everytime a call is placed directly through their network? That's what you have service with them for... I understand your frustration, and can see your point... to an extent, but honestly, this is not anyones fault but your own. If you want to prevent direct calls from going through place an ILD (International Long Distance) Bar SOC on to your account and that will insure it does not happen in the future.......
  • 03-31-2005, 03:43 PM
    chowmein
    I was wondering if anyone else has ever had a problem like the following.

    I was using a calling card to make an international call and was using my cell-phone, but when my monthly statement came I found that the call went through T-Mobile's service. After contacting them I found out that this happened because I pressed the "Call" button after entering the number which I wanted to connect to when promted by the calling card.

    What bugs me is that
    1) Its a natural habit to press the "Call" button after entering a phone number.
    2) I was never notified that the call was going to be made through T-Mobile's network.

    When talking with a customer service representative, it sounded like he was pretty familiar with the problem. So I was wondering has this happen to anyone else and what was the end result?

    So far for me I have been contacting T-Mobile's Customer Relations department, which nas no phone number, just a fax and email address. Using email is not that bad cause I do get responses within 24hrs, but it seems I am not talking to one person. This is causing confusion for them because the last email I got was about overage charges, which has nothing to do with my problem...

    I just feel that this is not so different from phone companies switching your long distance service provider behind your back, which has been made illegal.

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