Hey, I posted this in the Retention thread but have got no comments, thought it might get more views here. any suggestions would help, thanks.

Hi, Thanks Bubble Tea for writing this, i found it very helpful. I was not aware that there was a separate department for the "this guy is unhappy and really is going to leave us"

I have a few questions, I've been with Rogers since i got my first cell phone in grade 10, which would have been in 1999, so over 10 years ago. Needless to say i'm a loyal customer.

A year ago i started working as a sales rep. I started working with a new company the beginning of June and I'm finding that i'm on the phone quite a bit more during the day since I got the new account. I recently phoned rogers because i was concerned about my rising bills. Can you tell me if what they gave me is reasonable, or could i call retentions say after my next bill and ask for more? And what should I ask for?

Ok so here are my last 2 bills before the change.

Ending Jul 02
Tethering Access 0.00
Wireless usage 132.94
Starter $25 25.00
Data Service Plan
6GB 30.00
iPhone Value Pack+VVmail 15.00
MY5 Canada Wide 15.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $225.39
GST (#86239 5381) 11.27
Total for Wireless: $236.66

Wireless usage summary ending Jul 02/09
Type of Usage / Usage Description / You used / Unit of measure / Total cost ($)
Voice MY5 Canada Wide 38:03 Min:Sec 0.00
Voice Unltd Eve/Wkend / 50 Wkday 124:18 Min:Sec 0.00
Voice Weekday 390:59 Min:Sec 117.34
Voice Long distance charges 15.60
View Wireless Usage
Data Data Usage Plan 225926.00 KB 0.00
View Data Usage
Text Msg Text messages
- included 83 Msgs 0.00
Text Msg Received txt msgs - Included 316 Msgs 0.00
Text Msg Sent txt msgs - Included 254 Msgs 0.00

Total Wireless Usage : $132.94

--------------------
Ending Aug 02

Wireless usage 171.70
Mega Value w/Double Minutes 40.00 (this is part of my new plan which is paid at the begining of the month I guess - used to be the "starter $25")
Data Service Plan 6GB 30.00
iPhone Value Pack+VVmail 15.00
100 Bonus Weekday Minutes 0.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.50
System Access Fee 6.95
Total before taxes: $264.15
GST (#86239 5381) 13.21
Total for Wireless: $277.36

Wireless usage summary ending Aug 02/09
Type of Usage / Usage Description / You used / Unit of measure / Total cost ($)
Voice MY5 Canada Wide 41:56 Min:Sec 0.00
Voice Unltd Eve/Wkend / 50 Wkday 304:33 Min:Sec 0.00
Voice Weekday 495:53 Min:Sec 148.80
Voice Long distance charges 21.90
View Wireless Usage
Data Data Usage Plan 323334.00 KB 0.00
View Data Usage
Event Picture and Video msg 2 Msgs 1.00
Text Msg Text messages - included 158 Msgs 0.00
Text Msg Received txt msgs - Included 302 Msgs 0.00
Text Msg Sent txt msgs - Included 330 Msgs 0.00

Total Wireless Usage : $171.70

---------------
my new plan is now this:

My Current Price Plan
Mega Value w/Double Minutes - $40.00

* 100 Bonus Weekday Minutes
* Unlimited Eve/Wknd Minutes
* 250+250 Weekday Minutes
* 6PM Early Eve. Calling Option



Additional Services

* 2500 Sent/Unl. Received Txt
* Partial Detail Billing
* Call Forward/Trans.Pay Per Use


Additional Charges**

* 9-1-1 Emergency Access Fee - $0.50 - Monthly
* System Access Fee - $6.95 - Monthly - What is this?


Discount(s)

* Monthly Fee Credit 1 year - To be removed on 02/08/2010
* 33.3% Disc VMail to Text


My Current Wireless Essentials

Essential Compatible Hardware
(based on your Rogers network history) Recurring Period Recurring Discount Data

Service Plan 6GB – Limited Time Offer - term expires on 02/09/2011 All
iPhone Value Pack+VVmail IPHONER/F
6PM Early Eve. Calling Option All


So when i called in I thought that the long distance minutes I had been using were killing me, but little did i know that the long distance numbers i was calling were generally toll free #'s, but i was calling them during the day and racking up the daytime minutes. So i had originally called in looking for some sort of long distance plan. After a few minutes of looking at my bills we easily realized that I needed more daytime minutes.

So essentially what they did was bump my Starter $25 package which gave me 50 daytime minutes to a "Mega Value w/Double Minutes - $40.00" so an additional $15 which ended up getting me an extra 100 Bonus Weekday Minutes/ 250+250 Weekday Minutes, so 550 more daytime minutes than I was getting before.

So like I said I need daytime minutes, in June I used Approx. 450 minutes and in July I used approx. 545. I suspect that this will go up again this month, as I am getting busier and busier, since i signed on with a new company beginning of June. I'm concerned that I will end up with over 600 daytime minutes and have to pay through the nose for them again.

I used 15 long distance minutes in May, 52 in June, and 75 in July. So my long distance usage is rising too, so extra long distance minutes would help. Especially since my long distance calling not to toll free #'s is going to rise quite a bit as well as i start to contact customers around the province, where as most of my long distance calls have been within the company and we all have our own toll free #.

I also had my My5 removed as I don't phone my ex-girlfriend in Calgary as much as i used to phone my girlfriend in Calgary. This was a totally separate deal, our breakup just happened to coincide with my inflated billing problems.

I also have "Monthly Fee Credit 1 year - To be removed on 02/08/2010" which really means nothing to me, it just appeared on my account after this switch was made. Is this them waiving my system access fee for 2 years?

If i calculate what my last bill would be with my new plan I would be paying $108.40+GST. This is a lot better than $277.36, but I think the change is purely because i was in the wrong standard plan, and by switching to a new standard plan it lowered it. Is there a valued customer plan of which I might be able to get by simply asking the right person for it?

also what is "Tethering Access 0.00" it appeared on my bill on Jun 16, its no big deal because its free,...... for now. I suspect its a lets introduce a new fee, give it to them for free for a year and then charge them for it and say, well we gave it to you for free for a year. Sure you did, but i don't think I actually got anything for it...

Also I have been having some very intermittent problems with the phone speaker on my IPhone, and was wondering if I could possibly get them to upgrade me to the 3GS phone at either a discounted rate or for free? My warranty is up in Sep and the problem seems to be seasonal, its a problem with the speaker that you use when you are on a call, it crackles like a broken speaker sometimes. It seems to happen when the seasons change, so fall and spring, very weird.

Thank you for reading my horribly ong post, and thank you in advance for your suggestions,

Ryan

Originally Posted by Eric W C

So .... I am new here and curious ...

I have an ancient Motorola that I purchased from Rogers about five years ago (I've been on month-to-month after the then two year contract exprired).

Now that I am looking around at upgrading, I am curious to read all of the different evening start times (some at 6 P.M. and others at 8 P.M.) ... yet in the current Rogers plans they all seem to have the FREE EVENINGS beginning at 9 P.M.

How did everyone get the earlier start times?

Most older plan default to eight the same with retention plan most are eight but when you get the student plan or epp plans at certain time they have credits available for early evening..there is the student overlay that is back out just need a student number any one you make up is good enough as long as it seven or eight digits
BlackBerry8900/4.6.1.94 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107

So .... I am new here and curious ...

I have an ancient Motorola that I purchased from Rogers about five years ago (I've been on month-to-month after the then two year contract exprired).

Now that I am looking around at upgrading, I am curious to read all of the different evening start times (some at 6 P.M. and others at 8 P.M.) ... yet in the current Rogers plans they all seem to have the FREE EVENINGS beginning at 9 P.M.

How did everyone get the earlier start times?

hee..hee

Mine is Prepaid $100 for a year, good enough !

350 daytime minutes
Free Rogers to Rogers
Unlimited Txt messages
Unlimited after 6 / weekend
CD/CW/conference call
$25 (before Rogers bundle discount, SAF, 911 and tax)
$32.44 total

Originally Posted by Bell power

32.70$

300 minutes
night and wekeend
bell to bell
call display
message center
canadian long distance 0.10$ minutes

514 420 7620 for more details

No thanks.

32.70$

300 minutes
night and wekeend
bell to bell
call display
message center
canadian long distance 0.10$ minutes

514 420 7620 for more details

250/Unlimited Eve/Wkds Plan $25.00
Savings: Better Choice Bundles 10% Disc -$2.50
Voicemail $7.00
Call Display w/Name Display $8.00
9-1-1 Emergency Access Fee $0.50
System Access Fee $6.95

Total before taxes: $44.95

Are you ready for this?

$45 Student Plan
450 weekday minutes + 250 bonus, Unlimited Incoming, My10 Canada wide, unlimted evening and weekends after 9pm

$35 BB data value pack:
Call display, voicemail, name display, who called, unlimited sms and mms, 500 mb of data

$5 for 1000 Canadian Ld minutes

Discounts:
6pm early evening option, three different monthly plan credits for three years ($15, $10 and $5) totalling $30 off and also 50% off my msf of $45 for 6 months

45.16 for first 6 months
70.57 for remaining term
BlackBerry8900/4.6.1.94 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107

250 mins weekdays,
unlimited after 8pm
1000 long distance mins
free caller ID
unlimited rogers to rogers
umlimited incoming calls

$20

Also, i have another plan,

unlimited after 6 weekdays
unlimited weekends
free caller ID
for $24

text cost $10 more


kinda expensive... have no options with this plan

unlimited evening
unlimited weekends
250 min daytime
call display
$20

500 Mins Outgoing
after 6pm and week-ends free
Visual Voicemail (iphone), Caller ID
6GB Data plan for 30$ca

I have 200 anytime minutes with unlt incoming and weekend, free caller ID for $ 25.00 / month.

OK folks, here we goooooo...

350 weekday
5pm eve
weekends free
r2r calling
unlimited incoming calls
100 CDN LD mins
Auto Roadside
IPhone Value pack (Call Display,Visual VM,unlimited SMS and 500mb data)

$42.45 + tax

150/Unlimited Eve/Wknds Plan

200 weekday
unlimited evenings (9-7) & weekends
Unlimited personal email
unlimited instant messaging
10,000 sent text
10,000 sent picture/video