can you give details on what phone model you're talking about as well as service provider you are using your phone with?

Hi,
I'm just wondering if anyone has had problems with LG in general. I have had a horrible experience with them. Specifically, I sent my phone in for antenna and battery problems. Incidentally, the metal clip that holds the phone charger in to the receptacle fell out so I mentioned that too. Now, they tell me that the receptacle problem is "physical damage" and that I have to pay $35 to repair it. After many miscommunications on their part (including them sending the phone back for no reason - plus they sent it back with pieces broken that were not broken when I originally sent it into them) and infuriating phone calls and emails with these people, I finally decide that I don't want the receptacle fixed (I don't need to use it, I have a cradle charger at home), but I do want what's under warranty to be fixed. The answer: no. They won't fix anything unless I pay $35 to pay for fixing the receptacle (even if I don't want it fixed) - and this includes the pieces that they broke while it was there.
Any ideas on what I should do, where I should go, who I should talk to about this to get something done? It sounds like a scam to me and can't be legal - can it?
Thanks!