Usually they will let you change the phone if you are unhappy with it within 30 days... I find that Cingular Customer Service people are not the most customer-friendly (to help out in crisis) as I have experienced this week. I just purchased a 6010 (should get today) so I am hoping that the voice quality is not a problem! I will let you know. Could be a defective phone if all calls/voices are sounding "thru the pipe" and not only her voice. If only her voice, then there is your answer.

We have Nokia 6010. It seems to amplify your voice. My daughter has a rather soft voice. When she talks to me from her phone to my phone she sounds as if she is down in a pipe. No one else sounds that way. She even sounds that way talking on my phone. I hate it because it sounds awful. Could it be because so talks low. I can't figure what the problem is. I wonder if Cingular will let me buy another one. I am thinking about talking to them about it. I don't know what I will do with the one that I have because we just got them 2 months ago.