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  1. #1
    ank_kh
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    Hi,

    I have Windows 7 OS 64 Bit and when I have installed latest PC Suite version. When I connect my Nokia 6300 via USB, It started installing driver but failed with message 'Nokia 6300 USB Modem installation failed". Is this the issue with Windows 7 ? When I tried in Win XP it was successfully installed.

    Also, find attached the screenshot of device manager wher it is showing yellow exclamation on Nokia 6300 USB Modem.

    Please suggest.

    Regards,
    Ankur.


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  2. #2
    camstuf
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    Re: Nokia 6300 : USB Modem not found

    Did you install driver using Run as administrator?
    Last edited by camstuf; 10-03-2011 at 11:36 AM.
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  3. #3
    camstuf
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    Re: Nokia 6300 : USB Modem not found

    Try to force the driver to install, something like this:
    STEP 1. Uninstall the USB Modem that failed to install.
    STEP 2. restart in safe mode (pressing f8 while until you can choose safe) administrator (also remember what folder you download the driver to.) because as admin. you will have to look through owner folder to find the file if you put it in My Documents.
    STEP 3. once up and running open device manager and manually reinstall this driver ie. "install from a list" follow along until u bring up the NOIKA USB modem, then "i have disk" find driver you downloaded and open 'til you get to the driver and install may take several minutes for sure! IF NOT RESTART AND RETRY.
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  4. #4
    ank_kh
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    Re: Nokia 6300 : USB Modem not found

    Thanks Camstuf, I will try what you have suggested and will let you know.
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  5. #5
    ank_kh
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    Re: Nokia 6300 : USB Modem not found

    Camstuf, I tried what you have suggested but no success. When I tried to install in safe mode, I got a error that Windows installer is not installed. And same error when I tried installing through device manager.



  6. #6
    camstuf
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    Re: Nokia 6300 : USB Modem not found

    Well that windows installer is the problem. I've seen it before.
    Got to the Microsoft site and search for windows installer solutions.
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