t68i signal issue - anyone solved this?

Dan <[email protected]> wrote in message news:<[email protected]>...
> Bob wrote:
> > This has started to happen on my Mineral Grey T68i from T-Mobile. It
> > is intermittent at the moment. It is a fairly "new" phone (March 2003)
> > - how new is the new software?
> >
> > As I am still under contract on T-Mobile, should I contact them or
> > SonyEricsson?
>
> In September it was R8A015. You can check your version with > * < < * <
> * from the standby menu.

I checked last night and it was R2E*** - that does not sound too good to me :-(

Does any body know if this version is affected by the problem?

---

› See More: t68i signal issue - anyone solved this?

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message news:<[email protected]>...
> Dan wrote:
> > Someone wrote:
> >> I'm not sure how it works on T-Mobile but on Orange if you badger
> >> them enough after going through three or four with the same problem
> >> they'll send you a different model of mobile with a similar spec to
> >> the original.
> >
> > Didn't explain properly, forgot to say it means you can get it fixed
> > directly by Ericsson but if T-Mobile operate a replacement phone
> > policy you may have to go through them instead so they know how many
> > times it's broken.
>
> You are protected by the The Sale of Goods Act 1979 (as amended) and The
> Supply of Goods and Services Act 1982 with the retailer of the phone...
>
> That will be T-Mobile if you bought it from them. If T-Mobile are only your
> network provider then you need to go to your retailer (Carphone Warehouse
> etc.). They are responsible for repairs and replacements for up to 6 years,
> if it is a manufacturing fault (i.e. you didnt drop it or damage it
> yourself). You need insurance for damage, loss or theft. They will probably
> dispute this period of responsibility though as phone companies are
> notoriously **** to customers (unless you have a large corporate deal with
> them).
>
> You are also covered in the first 12 months by Sony Ericsson on warrenty.
> This just provides the consumer with a choice of who to go to... the
> retalier should be the first point of call though.
>
> If they are as crap as Orange are to me then good luck.

I bought the phone from OneStopPhoneShop so I do not really want to
involve them as many have said they have very poor customer service.

I think I should probably ring T-Mobile first to see what they say
(after all if my phone will not work they will not get any extra money
out of me) and contact SonyEricsson afterwards, if necessary.

Reestit Mutton <[email protected]> wrote in message news:<[email protected]>...
> Dan wrote:
> > Bob wrote:
> >
> >> This has started to happen on my Mineral Grey T68i from T-Mobile. It
> >> is intermittent at the moment. It is a fairly "new" phone (March 2003)
> >> - how new is the new software?
> >>
> >> As I am still under contract on T-Mobile, should I contact them or
> >> SonyEricsson?
> >
> >
> > In September it was R8A015. You can check your version with > * < < * <
> > * from the standby menu.
> >
> > I'm not sure how it works on T-Mobile but on Orange if you badger them
> > enough after going through three or four with the same problem they'll
> > send you a different model of mobile with a similar spec to the original.
>
> Does anyone know which version of firmware fixed this problem?
> I'm wondering whether mine (R6A...) is going to be problematic.

I have also got a T68i on Orange with version R2F*** but this has not
started to exhibit the problem yet. I know Orange "play around" with
the firmware so can I get this phone upgraded by SonyEricsson? If not,
would Orange upgrade it for me for free if it has not shown any
problems yet (after all it may save them a bigger repair bill in the
future)?

It is the retailers responsibilty not the network provider. Second to the
retailer is the manufacturer.

>>> I'm not sure how it works on T-Mobile but on Orange if you badger
>>> them enough after going through three or four with the same problem
>>> they'll send you a different model of mobile with a similar spec to
>>> the original.

Try sending an email or a letter instead (with advice from Trading
Standards) and you will find Orange more likely to offer a replacement. Get
things in writing.

>> Does anyone know which version of firmware fixed this problem?
>> I'm wondering whether mine (R6A...) is going to be problematic.

I dont think there is a current firmware version that fixes the problem...
that is the problem!!! Orange told me they had contacted Sony Ericsson
discovered that it is related to the T68i trying to find the best signal
from all networks... this is an issue in the UK due to the way our networks
are set up ... something like that anyway.

Orange agreed that they couldnt guarantee a replacement T68i would correct
my problem so offered me a different model. It took a lot of hassling to get
them to say that though Dont use the first point of contact (i.e. support
telephone people) as they have set processes they have to follow and have no
authority to do anything else.

> I have also got a T68i on Orange with version R2F*** but this has not
> started to exhibit the problem yet. I know Orange "play around" with
> the firmware so can I get this phone upgraded by SonyEricsson?
> If not, would Orange upgrade it for me for free if it has not
> shown any problems yet (after all it may save them a bigger repair
> bill in the future)?

Mine is R6* and when I phoned Sony Ericsson they told me that is what they
would probably install to try to fix the problem... thats why I didnt go
down the firmware upgrade route.

There is no way Orange will not upgrade it for free if you dont yet have a
problem... it seems that some of the phones are OK... dont know why. They
will debug your phone before taking your complaint seriously.

Hope this helps,

Tom

> There is no way Orange will not upgrade it for free if you dont yet
> have a problem... it seems that some of the phones are OK... dont
> know why. They will debug your phone before taking your complaint
> seriously.

CORRECTION: ...There is no way Orange will upgrade it for free...

Tom

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:[email protected]...
>
> > There is no way Orange will not upgrade it for free if you dont yet
> > have a problem... it seems that some of the phones are OK... dont
> > know why. They will debug your phone before taking your complaint
> > seriously.
>
> CORRECTION: ...There is no way Orange will upgrade it for free...
>
I took my T68i with R2F on it into the Orange service centre on Oxford St
about a month ago, left the phone with them for 2 hours (they lent me an
8210 for the time they had the phone) and they flashed the firmware to R6A.
There was no charge...
--
Cheers, Steve.
If The Good Lord had meant for us to be fiscally prudent, He would not have
given us the platinum credit card...
Change colour to PC Plod's lights to reply.

Steve Dulieu wrote:
> "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
> news:[email protected]...
>
>>
>>CORRECTION: ...There is no way Orange will upgrade it for free...
>>
>
> I took my T68i with R2F on it into the Orange service centre on Oxford St
> about a month ago, left the phone with them for 2 hours (they lent me an
> 8210 for the time they had the phone) and they flashed the firmware to R6A.
> There was no charge...

I think he might have meant upgrade the phone to a better model, as he
suggested that eventual signal failure is an inherent fault with the
phone, not firmware dependent.

RM

--
unlocking Nokia and SonyEricsson phones in the Edinburgh area
email: reestit_mutton AT lauriem DOT plus DOT com

Steve Dulieu wrote:
> "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
> message news:[email protected]...
>>
>>> There is no way Orange will not upgrade it for free if you dont yet
>>> have a problem... it seems that some of the phones are OK... dont
>>> know why. They will debug your phone before taking your complaint
>>> seriously.
>>
>> CORRECTION: ...There is no way Orange will upgrade it for free...
>>
> I took my T68i with R2F on it into the Orange service centre on
> Oxford St about a month ago, left the phone with them for 2 hours
> (they lent me an 8210 for the time they had the phone) and they
> flashed the firmware to R6A. There was no charge...

did this solve your signal drop problem?

Reestit Mutton wrote:
> Steve Dulieu wrote:
>> "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
>> message news:[email protected]...
>>
>>>
>>> CORRECTION: ...There is no way Orange will upgrade it for free...
>>>
>>
>> I took my T68i with R2F on it into the Orange service centre on
>> Oxford St about a month ago, left the phone with them for 2 hours
>> (they lent me an 8210 for the time they had the phone) and they
>> flashed the firmware to R6A. There was no charge...
>
> I think he might have meant upgrade the phone to a better model, as he
> suggested that eventual signal failure is an inherent fault with the
> phone, not firmware dependent.

yes sorry i didnt make that too clear, I meant upgrade to a new model would
not be free in that case.

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:[email protected]...
> Steve Dulieu wrote:
> > "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
> > message news:[email protected]...
> >>
> >>> There is no way Orange will not upgrade it for free if you dont yet
> >>> have a problem... it seems that some of the phones are OK... dont
> >>> know why. They will debug your phone before taking your complaint
> >>> seriously.
> >>
> >> CORRECTION: ...There is no way Orange will upgrade it for free...
> >>
> > I took my T68i with R2F on it into the Orange service centre on
> > Oxford St about a month ago, left the phone with them for 2 hours
> > (they lent me an 8210 for the time they had the phone) and they
> > flashed the firmware to R6A. There was no charge...
>
> did this solve your signal drop problem?
>
>
Never had the signal drop problem. It did, however solve the unable to save
non Orange data accounts problem the affected all Orange R2F handsets.
--
Cheers, Steve.
If The Good Lord had meant for us to be fiscally prudent, He would not have
given us the platinum credit card...
Change colour to PC Plod's lights to reply.

Dan wrote:

> It's part of the antenna, with older versions of software it overheats.

Woah. Is this a problem with all older firmwares, or just Orange?

(I kind of thought my phone was running cooler once my firmware upgrade,
but I convinced myself it was my imagination.)

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:[email protected]...
> Hi,
>
> I am wondering if anyone has had their t68i signal issue resolved either
by
> a replacement phone, a firmware upgrade or something else? I am referring
to
> the issue where you get "no access" or a signal drop and three beeps when
a
> call attempt is made.
>
> I currently have this problem and don't want to bother with any of the
above
> if it is going to make no difference.
>
> Thanks,
>
> Tom Parle
> Orange UK Customer

Orange is the problem, they have the worst reception of all UK networks,
Vodafone is best

"jren57" <[email protected]> wrote in message
news:[email protected]...
>
<snip>
> Orange is the problem, they have the worst reception of all UK networks,
> Vodafone is best
>
Since when? Care to back up your statement with some facts?

--
>>> Unlock Your Phones Potential <<<
>>> http://www.thephonelocker.co.uk <<<
>>> http://www.uselessinfo.org.uk <<<

"jren57" <[email protected]> wrote in message
news:[email protected]...
>
> "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
message
> news:[email protected]...
> > Hi,
> >
> > I am wondering if anyone has had their t68i signal issue resolved either
> by
> > a replacement phone, a firmware upgrade or something else? I am
referring
> to
> > the issue where you get "no access" or a signal drop and three beeps
when
> a
> > call attempt is made.
> >
> > I currently have this problem and don't want to bother with any of the
> above
> > if it is going to make no difference.
> >
> > Thanks,
> >
> > Tom Parle
> > Orange UK Customer
>
> Orange is the problem, they have the worst reception of all UK networks,
> Vodafone is best


That really depends on where you live......

simon

On Sun, 9 Nov 2003 19:19:14 +0000 (UTC), "jren57" <[email protected]>
wrote:

>Orange is the problem, they have the worst reception of all UK networks,
>Vodafone is best

Utter rubbish. Nothing like the truth.


--

Iain
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