T610 Firmware upgrade by SE Carrollton, TX service center?

I am just wondering anyone has sent your T610 to Sony Ericsson's
Carrollton, TX service center for firmware upgrade. I've sent it out
for a month now and was told it is still in process. When I called for
the case number, I was told that it would take 7 to 10 days. Now a
month has passed... What's your experience?

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› See More: T610 Firmware upgrade by SE Carrollton, TX service center?

"et" <[email protected]> schrieb im Newsbeitrag
news:[email protected]...
> I am just wondering anyone has sent your T610 to Sony Ericsson's
> Carrollton, TX service center for firmware upgrade. I've sent it out
> for a month now and was told it is still in process. When I called for
> the case number, I was told that it would take 7 to 10 days. Now a
> month has passed... What's your experience?

I get mine 20min afterwards back...every time.
So if you have to send it in - it should be 2 or 3 days more...

After sent in my T610 for a firmware upgrade for a month (SE received
on Oct.24 and it is Nov. 24th today), I called again today to Sony
Ericsson Support. The Rep. told me again there will be another 5 days
delay. This is the same answer I've gotten a couple weeks ago. And,
their customer support has no way to track the phone. This kind of
customer support seems very poor to me. So, I have to call again after
another 5 business days. One thing sounds interesting is that I sent
my T610 for firmware upgrade but according to two reps I've talked to,
it is waiting for a part. I am wondering what 'part' does it have to
do with the firmware upgrade...

Anyone knows how to escalate this issue to SE's management?

Cheers,

Hello,

Did you just went to SE's store? I was told that I have to send in to
one of their service center for the firmware upgrade, no?

The store where I got my T610 said they don't do the upgrade... :-(

Cheers,
ET

"Oliver Bobon" <[email protected]> wrote in message news:<[email protected]>...
> "et" <[email protected]> schrieb im Newsbeitrag
> news:[email protected]...
> > I am just wondering anyone has sent your T610 to Sony Ericsson's
> > Carrollton, TX service center for firmware upgrade. I've sent it out
> > for a month now and was told it is still in process. When I called for
> > the case number, I was told that it would take 7 to 10 days. Now a
> > month has passed... What's your experience?
>
> I get mine 20min afterwards back...every time.
> So if you have to send it in - it should be 2 or 3 days more...

et wrote:
>
> After sent in my T610 for a firmware upgrade for a month (SE received
> on Oct.24 and it is Nov. 24th today), I called again today to Sony
> Ericsson Support. The Rep. told me again there will be another 5 days
> delay. This is the same answer I've gotten a couple weeks ago. And,
> their customer support has no way to track the phone. This kind of
> customer support seems very poor to me. So, I have to call again after
> another 5 business days. One thing sounds interesting is that I sent
> my T610 for firmware upgrade but according to two reps I've talked to,
> it is waiting for a part. I am wondering what 'part' does it have to
> do with the firmware upgrade...
>
> Anyone knows how to escalate this issue to SE's management?
>
> Cheers,

It is possible that they found a fault with your phone while upgrading
it, or afterwards when they did some tests on it.

You could also try asking for the call centre supervisor/team leader or
similar person. They may not want you asking for them, but if you are
determined enough you will get through to them. Hopefully they can give
you a more accurate picture.