Sanyo 5300 Camera Question

Every time that I try to upload or send pictures from my 5300, I get a
"Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
clear and reset your camera."

Lately, at least for me, calling Sprint Customer Solutions is an
adventure at best and for some reason it's impossible to email them.

Can anyone help??? I'd really appreciate it if anyone can tell me what
to do. Thanks in advance.

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› See More: Sanyo 5300 Camera Question

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> Every time that I try to upload or send pictures from my 5300, I get a
> "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
> clear and reset your camera."
>
> Lately, at least for me, calling Sprint Customer Solutions is an
> adventure at best and for some reason it's impossible to email them.

I haven't experienced this problem with my 5300 and have no clue on what
error 68 is. Maybe Rob or TechGeek can pipe in with some information on the
error message number.

In the meantime, try calling SPCS CS from a landline. (888) 211-4767. Once
Claire asks you who you want to talk to, ask for PCS Vision. If the rep
can't help you, ask to speak with a Tier 2 rep.

As for email, you can email them from your manage page. Once you've signed
on, click on the icon "Contact Us" on the top of the page, then the email
link and select the equipment category. The last three times I emailed CS, I
received all three replies within 24 hours and the last two were received
2-3 hours after sending them.

Speaking about email, once you hit the send key, an incident # will come up
on your screen. I always copy that number and paste it in my Outlook Contact
entry for SPCS, and include the time I sent the email to track the
turnaround time.

Bob

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> Every time that I try to upload or send pictures from my 5300, I get a
> "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
> clear and reset your camera."
>
> Lately, at least for me, calling Sprint Customer Solutions is an
> adventure at best and for some reason it's impossible to email them.
>
> Can anyone help??? I'd really appreciate it if anyone can tell me what
> to do. Thanks in advance.
>
Can you logon to http://www.picturemail.sprintpcs.com from your browser?

No. It keeps telling me that my password is invalid.

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> No. It keeps telling me that my password is invalid.

Ahhh, the password. You should probably call up SPCS CS and ask to get your
pictures.sprintpcs.com password reset.

Bob

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Mr Z" <[email protected]> wrote in message
> news:[email protected]...
> > No. It keeps telling me that my password is invalid.
>
> Ahhh, the password. You should probably call up SPCS CS and ask to get
your
> pictures.sprintpcs.com password reset.
>
> Bob
>
>

Sprint messed up ALL passwords associated with Vision it seams. My Vision
password is also hosed, but I can log into the website just fine.

Tom Veldhouse

If you know the account password you should be able to log in to
www.sprintpcs.com and reset the password there without calling cs.

--
-Brandt
I work for SprintPCS
I *DON'T* speak for them


"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "Mr Z" <[email protected]> wrote in message
> > news:[email protected]...
> > > No. It keeps telling me that my password is invalid.
> >
> > Ahhh, the password. You should probably call up SPCS CS and ask to get
> your
> > pictures.sprintpcs.com password reset.
> >
> > Bob
> >
> >
>
> Sprint messed up ALL passwords associated with Vision it seams. My Vision
> password is also hosed, but I can log into the website just fine.
>
> Tom Veldhouse
>
>

Na, can't do it. Even when I click that I can't remember my password,
it takes me to the screen to input my phone number. After I do, I get
the "Error retrieving your password. Make sure your PCS Phone Number was
entered correctly." message.


wldthng842 wrote:
> If you know the account password you should be able to log in to
> www.sprintpcs.com and reset the password there without calling cs.

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> Na, can't do it. Even when I click that I can't remember my password,
> it takes me to the screen to input my phone number. After I do, I get
> the "Error retrieving your password. Make sure your PCS Phone Number was
> entered correctly." message.

Then call CS on a landline and ask them to reset your password, per the
prior suggestion.

Bob

In article <[email protected]>, Mr Zz66
@SPAMSUCKSyahoo.com says...
> Every time that I try to upload or send pictures from my 5300, I get a=20
> "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to=
=20
> clear and reset your camera."
>=20
> Lately, at least for me, calling Sprint Customer Solutions is an=20
> adventure at best and for some reason it's impossible to email them.
>=20
> Can anyone help??? I'd really appreciate it if anyone can tell me what=
=20
> to do. Thanks in advance.
>=20
>=20

Based on your other responses, this sounds like basically the first time yo=
u've=20
ever done this? You probably have some info in a piece of camera memory ca=
lled=20
the "token." You can reset this token to factory default by:

1) Go to the phone's main screen
2) Press ##25327 (##CLEAR)
3) Select "Clear Token." and press MENU/OK.
4) If it asks to confirm, tell it to proceed.

It'll take you back to the phone's main screen. Just to play it safe, turn=
the=20
phone off and then back on (kind of like a Windows reboot, make sure the ph=
one=20
is completely off before even trying to turn it on; this made a difference=
=20
once). Then, try it without sharing at first. Press the Camera button, th=
en=20
select "Online Pictures". If you've never done this before, the password t=
hat=20
the phone asks for will be whatever you want it to be between 4 and 8=20
characters long.

If you get to a screen that shows you "Inbox", then you should be good to g=
o.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Ok, I press ##25327 then what? Nothing happens.

O/Siris wrote:

> Based on your other responses, this sounds like basically the first time you've
> ever done this? You probably have some info in a piece of camera memory called
> the "token." You can reset this token to factory default by:
>
> 1) Go to the phone's main screen
> 2) Press ##25327 (##CLEAR)
> 3) Select "Clear Token." and press MENU/OK.
> 4) If it asks to confirm, tell it to proceed.
>

Once you've dialed ##25237, push OK, then save phone number ... It will come
up with the option to clear the token. Then follow up with the rest of the
instructions Rob provided ..

Bob


"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> Ok, I press ##25327 then what? Nothing happens.
>
> O/Siris wrote:
>
> > Based on your other responses, this sounds like basically the first time
you've
> > ever done this? You probably have some info in a piece of camera memory
called
> > the "token." You can reset this token to factory default by:
> >
> > 1) Go to the phone's main screen
> > 2) Press ##25327 (##CLEAR)
> > 3) Select "Clear Token." and press MENU/OK.
> > 4) If it asks to confirm, tell it to proceed.
> >
>

I saved it, and I didn't get the option to clear the token. I did call
the number and after it rings a couple times, a recording comes on that
says that the code is invalid.


Bob Smith wrote:
> Once you've dialed ##25237, push OK, then save phone number ... It will come
> up with the option to clear the token. Then follow up with the rest of the
> instructions Rob provided ..
>
> Bob
>
>
> "Mr Z" <[email protected]> wrote in message
> news:[email protected]...
>
>>Ok, I press ##25327 then what? Nothing happens.
>>
>>O/Siris wrote:
>>
>>
>>>Based on your other responses, this sounds like basically the first time
>
> you've
>
>>>ever done this? You probably have some info in a piece of camera memory
>
> called
>
>>>the "token." You can reset this token to factory default by:
>>>
>>>1) Go to the phone's main screen
>>>2) Press ##25327 (##CLEAR)
>>>3) Select "Clear Token." and press MENU/OK.
>>>4) If it asks to confirm, tell it to proceed.
>>>
>>
>
>

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> I saved it, and I didn't get the option to clear the token. I did call
> the number and after it rings a couple times, a recording comes on that
> says that the code is invalid.

I'm confused. How could you save the number? Once you dial ##25327, did you
hit the TALK button? You shouldn't have.

Just dial the number, then hit the OK button, and then scroll down to Save
Phone#. Once you do that, you get three options:

View Token
Clear Token
Exit

I just got to that screen right now ...

Bob

"Mr Z" <[email protected]> wrote in message
news:[email protected]...
> Every time that I try to upload or send pictures from my 5300, I get a
> "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
> clear and reset your camera."
>
> Lately, at least for me, calling Sprint Customer Solutions is an
> adventure at best and for some reason it's impossible to email them.
>
> Can anyone help??? I'd really appreciate it if anyone can tell me what
> to do. Thanks in advance.
>

Why can;t you go to http://www.picturemail.sprintpcs.com and have them send
you the password? I just verified that the option is there, and it is.

Be warned that if you set up a password for pictures on your cellphone and
thought you were entering a numerical one, check again, it is the letter
equivalent. 5 = j, 4 = g, etc.

Have them send you your password, I think it will be obvious then. That
is, if they can find you.