Why you should leave SprintPCS

In honor of Scott:

+ Dishonest commercial about Complete Sense and integration
+ Still no proper coverage maps as required by Consumer Code
+ Coverage maps drawn by marketing, color over known dead zones to pretend they
don't exist.
+ Dishonest attempt to extend Advantage Agreement
+ Dishonest application of retention plan (promised Vision, didn't deliver)
+ Impossible to deal with Customer Service
Hold times too long
6 minute goals, so they rush you off line
CSRs don't help you they want to upsell you
CSRs refuse to uniquely identify themselves "My name is Mike, that's all
I have to tell you"
CSRs NEVER escalate a call, they transfer you back to bull pen
CSRs commonly hang up on you to "Complete the Call"
Untrained CSRs - don't know about PRL flagging, ESN swaps.
Lie to get you off the phone " We'll research and call you back" and of
course call never comes
+ Sprint leaving customers with known defective phones - i.e. Samsung Black
8500
+ Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
Speaker phone
+ SprintPCS not being proactive with firmware updates, even in safety
situations.
+ Store techs lying that they don't have a firmware update, so they don't have
to install it.
+ Sprint refusing to honor phone warrantees (You must have dropped it)
+ Insulting employees seen on USENET - alt.cellular.sprintpcs
+ Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
+ Web site can't tell you minutes used in too many situations
+ Understaffed SprintPCS owned stores
+ Overcharges for cost recovery for Portability and Pooling ($1.15/month per
phone is a ripoff)
+ 18 month replacement rule not valid if warrantee replacement needed, is an
unreasonable restriction.

---

› See More: Why you should leave SprintPCS

I don't care about all these. There is only one reason - Bluetooth.

"DSL GURU" <[email protected]> wrote in message
news:[email protected]...
> In honor of Scott:
>
> + Dishonest commercial about Complete Sense and integration
> + Still no proper coverage maps as required by Consumer Code
> + Coverage maps drawn by marketing, color over known dead zones to pretend
they
> don't exist.
> + Dishonest attempt to extend Advantage Agreement
> + Dishonest application of retention plan (promised Vision, didn't
deliver)
> + Impossible to deal with Customer Service
> Hold times too long
> 6 minute goals, so they rush you off line
> CSRs don't help you they want to upsell you
> CSRs refuse to uniquely identify themselves "My name is Mike,
that's all
> I have to tell you"
> CSRs NEVER escalate a call, they transfer you back to bull pen
> CSRs commonly hang up on you to "Complete the Call"
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
> Lie to get you off the phone " We'll research and call you back"
and of
> course call never comes
> + Sprint leaving customers with known defective phones - i.e. Samsung
Black
> 8500
> + Secret lists of known problem phones and phones with "issues" ie Sanyo
4500
> Speaker phone
> + SprintPCS not being proactive with firmware updates, even in safety
> situations.
> + Store techs lying that they don't have a firmware update, so they don't
have
> to install it.
> + Sprint refusing to honor phone warrantees (You must have dropped it)
> + Insulting employees seen on USENET - alt.cellular.sprintpcs
> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
> + Web site can't tell you minutes used in too many situations
> + Understaffed SprintPCS owned stores
> + Overcharges for cost recovery for Portability and Pooling ($1.15/month
per
> phone is a ripoff)
> + 18 month replacement rule not valid if warrantee replacement needed, is
an
> unreasonable restriction.

[email protected] (DSL GURU) wrote in
news:[email protected]:

> In honor of Scott:
>
> + Dishonest commercial about Complete Sense and integration
> + Still no proper coverage maps as required by Consumer Code
> + Coverage maps drawn by marketing, color over known dead zones to
> pretend they don't exist.
> + Dishonest attempt to extend Advantage Agreement
> + Dishonest application of retention plan (promised Vision, didn't
> deliver) + Impossible to deal with Customer Service
> Hold times too long
> 6 minute goals, so they rush you off line
> CSRs don't help you they want to upsell you
> CSRs refuse to uniquely identify themselves "My name is Mike,
> that's all
> I have to tell you"
> CSRs NEVER escalate a call, they transfer you back to bull pen
> CSRs commonly hang up on you to "Complete the Call"
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
> Lie to get you off the phone " We'll research and call you
> back" and of
> course call never comes
> + Sprint leaving customers with known defective phones - i.e. Samsung
> Black 8500
> + Secret lists of known problem phones and phones with "issues" ie
> Sanyo 4500 Speaker phone
> + SprintPCS not being proactive with firmware updates, even in safety
> situations.
> + Store techs lying that they don't have a firmware update, so they
> don't have to install it.
> + Sprint refusing to honor phone warrantees (You must have dropped it)
> + Insulting employees seen on USENET - alt.cellular.sprintpcs
> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
> + Web site can't tell you minutes used in too many situations
> + Understaffed SprintPCS owned stores
> + Overcharges for cost recovery for Portability and Pooling
> ($1.15/month per phone is a ripoff)
> + 18 month replacement rule not valid if warrantee replacement needed,
> is an unreasonable restriction.

LOL you guys are so funny

hey GURU

Go **** yourself

"DSL GURU" <[email protected]> wrote in message
news:[email protected]...
> In honor of Scott:
>
> + Dishonest commercial about Complete Sense and integration
> + Still no proper coverage maps as required by Consumer Code
> + Coverage maps drawn by marketing, color over known dead zones to pretend
they
> don't exist.
> + Dishonest attempt to extend Advantage Agreement
> + Dishonest application of retention plan (promised Vision, didn't
deliver)
> + Impossible to deal with Customer Service
> Hold times too long
> 6 minute goals, so they rush you off line
> CSRs don't help you they want to upsell you
> CSRs refuse to uniquely identify themselves "My name is Mike,
that's all
> I have to tell you"
> CSRs NEVER escalate a call, they transfer you back to bull pen
> CSRs commonly hang up on you to "Complete the Call"
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
> Lie to get you off the phone " We'll research and call you back"
and of
> course call never comes
> + Sprint leaving customers with known defective phones - i.e. Samsung
Black
> 8500
> + Secret lists of known problem phones and phones with "issues" ie Sanyo
4500
> Speaker phone
> + SprintPCS not being proactive with firmware updates, even in safety
> situations.
> + Store techs lying that they don't have a firmware update, so they don't
have
> to install it.
> + Sprint refusing to honor phone warrantees (You must have dropped it)
> + Insulting employees seen on USENET - alt.cellular.sprintpcs
> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
> + Web site can't tell you minutes used in too many situations
> + Understaffed SprintPCS owned stores
> + Overcharges for cost recovery for Portability and Pooling ($1.15/month
per
> phone is a ripoff)
> + 18 month replacement rule not valid if warrantee replacement needed, is
an
> unreasonable restriction.




----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet News==----
http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000 Newsgroups
---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption =---

good post!! exacting, to the point, no quibbling ---- just right between the
eyes. Why more don't do this, if they can't ignore, is beyond me.

Thanks!!

--tr

Hey Phil, what he said.



"caseyb" <[email protected]> wrote in message
news:[email protected]...
> hey GURU
>
> Go **** yourself
>
> "DSL GURU" <[email protected]> wrote in message
> news:[email protected]...
> > In honor of Scott:
> >
> > + Dishonest commercial about Complete Sense and integration
> > + Still no proper coverage maps as required by Consumer Code
> > + Coverage maps drawn by marketing, color over known dead zones to
pretend
> they
> > don't exist.
> > + Dishonest attempt to extend Advantage Agreement
> > + Dishonest application of retention plan (promised Vision, didn't
> deliver)
> > + Impossible to deal with Customer Service
> > Hold times too long
> > 6 minute goals, so they rush you off line
> > CSRs don't help you they want to upsell you
> > CSRs refuse to uniquely identify themselves "My name is Mike,
> that's all
> > I have to tell you"
> > CSRs NEVER escalate a call, they transfer you back to bull pen
> > CSRs commonly hang up on you to "Complete the Call"
> > Untrained CSRs - don't know about PRL flagging, ESN swaps.
> > Lie to get you off the phone " We'll research and call you back"
> and of
> > course call never comes
> > + Sprint leaving customers with known defective phones - i.e. Samsung
> Black
> > 8500
> > + Secret lists of known problem phones and phones with "issues" ie Sanyo
> 4500
> > Speaker phone
> > + SprintPCS not being proactive with firmware updates, even in safety
> > situations.
> > + Store techs lying that they don't have a firmware update, so they
don't
> have
> > to install it.
> > + Sprint refusing to honor phone warrantees (You must have dropped it)
> > + Insulting employees seen on USENET - alt.cellular.sprintpcs
> > + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
> > + Web site can't tell you minutes used in too many situations
> > + Understaffed SprintPCS owned stores
> > + Overcharges for cost recovery for Portability and Pooling ($1.15/month
> per
> > phone is a ripoff)
> > + 18 month replacement rule not valid if warrantee replacement needed,
is
> an
> > unreasonable restriction.
>
>
>
>
> ----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet
News==----
> http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000
Newsgroups
> ---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption
=---

But DSL GURU doesn't leave SprintPCS.

On 21 Nov 2003 00:31:04 GMT, [email protected] (DSL GURU) wrote:

>In honor of Scott:
>
>+ Dishonest commercial about Complete Sense and integration
>+ Still no proper coverage maps as required by Consumer Code
>+ Coverage maps drawn by marketing, color over known dead zones to pretend they
>don't exist.
>+ Dishonest attempt to extend Advantage Agreement
>+ Dishonest application of retention plan (promised Vision, didn't deliver)
>+ Impossible to deal with Customer Service
> Hold times too long
> 6 minute goals, so they rush you off line
> CSRs don't help you they want to upsell you
> CSRs refuse to uniquely identify themselves "My name is Mike, that's all
>I have to tell you"
> CSRs NEVER escalate a call, they transfer you back to bull pen
> CSRs commonly hang up on you to "Complete the Call"
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
> Lie to get you off the phone " We'll research and call you back" and of
>course call never comes
>+ Sprint leaving customers with known defective phones - i.e. Samsung Black
>8500
>+ Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
>Speaker phone
>+ SprintPCS not being proactive with firmware updates, even in safety
>situations.
>+ Store techs lying that they don't have a firmware update, so they don't have
>to install it.
>+ Sprint refusing to honor phone warrantees (You must have dropped it)
>+ Insulting employees seen on USENET - alt.cellular.sprintpcs
>+ Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
>+ Web site can't tell you minutes used in too many situations
>+ Understaffed SprintPCS owned stores
>+ Overcharges for cost recovery for Portability and Pooling ($1.15/month per
>phone is a ripoff)
>+ 18 month replacement rule not valid if warrantee replacement needed, is an
>unreasonable restriction.

In article <[email protected]>,=20
DSL [email protected] says...
> In honor of Scott:
>=20
> + Dishonest commercial about Complete Sense and integration

Something you *still* have failed to prove.

> + Still no proper coverage maps as required by Consumer Code

And which carrier's one is better? I mean, if this is a=20
reason to leave, shouldn't there be a greener grass to=20
switch to, first?

> + Coverage maps drawn by marketing, color over known dead zones to preten=
d they
> don't exist.

Redundancy does not make a point more valid, Weekend=20
Sunshine.

> + Dishonest attempt to extend Advantage Agreement
> + Dishonest application of retention plan (promised Vision, didn't delive=
r)
> + Impossible to deal with Customer Service

There've been many stories refuting this, *as well as*=20
stories to say it's so. What makes you believe one kind=20
over another, Milton?

> Hold times too long

Based on what stats, Phill?

> 6 minute goals, so they rush you off line

That, too, has been reported as not so. The rushing part. =20
Why do you refuse to believe the customers who say they=20
weren't rushed, Phillippe?

> CSRs don't help you they want to upsell you

And yet there are quite a few stories of CSR's who've done=20
exactly that, DSL GURU, helped Customers. Why do you=20
refuse to believe those stories, but accept those from a=20
site who's entire purpose is to ***** about a company?

> CSRs refuse to uniquely identify themselves "My name is Mike, that=
's all
> I have to tell you"

Another refuted claim. I don't doubt *a* rep here and=20
there does that. You've been told, repeatedly, that=20
company policy prohibits that. How do you know otherwise?

> CSRs NEVER escalate a call, they transfer you back to bull pen

Another refuted claim. Not that this *never* happens. =20
Only that it's not the "never" claim you've made,=20
repeatedly, and never backed up. Unlike you, Sunshine,=20
when I say "never", I mean it.

> CSRs commonly hang up on you to "Complete the Call"

Commonly... hmm... and your factual basis for this is...?

> Untrained CSRs - don't know about PRL flagging, ESN swaps.

Wow. Shoot at the target enough times, and even a monkey=20
will get a bullseye once.

> Lie to get you off the phone " We'll research and call you back" a=
nd of
> course call never comes

Once more, Milton, where does this come from? What is your=20
factual basis that it "never comes"?

> + Sprint leaving customers with known defective phones - i.e. Samsung Bla=
ck
> 8500

Here's another example where you took a partial truth and=20
TOTALLY embellished the truth to mean something completely=20
different. A block of phones arrived with a problem. When=20
a customer called to report the problem, we fixed it. That=20
hardly qualifies as "leaving" them with the defect.

> + Secret lists of known problem phones and phones with "issues" ie Sanyo =
4500
> Speaker phone

No secret. Call and ask, and we'll let you know if such a=20
problem exists. That's hardly being secretive, Phill.

> + SprintPCS not being proactive with firmware updates, even in safety
> situations.

What safety situation? Or is this another embellishment of=20
something else, Phillippe?

> + Store techs lying that they don't have a firmware update, so they don't=
have
> to install it.

Can you say, Sunshine, *with certainty* that no employee in=20
the organization at which you work has never lied? There=20
have been examples of this given, but one example does=20
*not* make a rule. Yet another example of how you distort=20
facts into dishonest fictions.

> + Sprint refusing to honor phone warrantees (You must have dropped it)

They're not our warranties, Milton, and you know it. As=20
usual, you've taken a partial display of facts and created=20
a wholly different fiction of it than is actually the=20
truth.

> + Insulting employees seen on USENET - alt.cellular.sprintpcs

Wow. Explain, please, where Usenet has EVER been listed as=20
an official support avenue for Sprint PCS?

> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)

Sales figures disagree. And, Phil, one example is hardly=20
proof that it's true across the board.

> + Web site can't tell you minutes used in too many situations
> + Understaffed SprintPCS owned stores
> + Overcharges for cost recovery for Portability and Pooling ($1.15/month =
per
> phone is a ripoff)

Do you think Nextel's is worse, then? They charge almost=20
twice as much for this.

> + 18 month replacement rule not valid if warrantee replacement needed, is=
an
> unreasonable restriction.

Actually, stores can and have overridden this. The tool we=20
use simply looks at the last activation date.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

[email protected] apologized for SprintPCS leaving customers with
defective phones thusly:

> When a customer called to report the
> problem, we fixed it.

But they'd be happy to leave you with your defective phone if you hadn't
realized it was defective yet.

Thats whats wrong with SprintPCS. If a customer had an Samsung Black 8500 they
might not realize its defective and cant roam in analog mode, until an
emergency situation, possibly with tragic results.

BUT SPRINT PCS DOESN'T CARE.

How then would you say Sprint PCS reach the tens of thousands of people or
even hundred of thousands of people that have a black samsung 8500?? You
think they should CALL them?? Ok, we will take customer care offline for
about a month to call ALL those people.. Good luck finding some help with
your problems while we call all the samsung 8500 people.

"Alias for Smith" <[email protected]> wrote in message
news:[email protected]...
>
> [email protected] apologized for SprintPCS leaving customers with
> defective phones thusly:
>
> > When a customer called to report the
> > problem, we fixed it.
>
> But they'd be happy to leave you with your defective phone if you hadn't
> realized it was defective yet.
>
> Thats whats wrong with SprintPCS. If a customer had an Samsung Black 8500
they
> might not realize its defective and cant roam in analog mode, until an
> emergency situation, possibly with tragic results.
>
> BUT SPRINT PCS DOESN'T CARE.

In article <[email protected]>,=20
Alias for [email protected] says...
> But they'd be happy to leave you with your defective phone if you hadn't
> realized it was defective yet.
>=20

Did you ever hear of the concept of not fixing what isn't=20
broken? If a customer doesn't experience an issue, it's=20
not a problem.

Like when Microsoft issues an update to (for example) their=20
Chinese fonts. Is it a secret simply because you have to=20
go to Windows Update and go look for it? Nope.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.