Caller ID names on multi-phone accounts...

In the past my wife and I had shared a single cell phone, it was in my name.
Our year-long contract expired several months ago. We recently found out
that Sprint offers a 25% discount for healthcare employees. Being that my
wife is an RN, we decided to have the account switched over to her name so
we could get the 25% discount. We also decided to add a second line/phone.
My wife kept the old number and just upgraded to a new phone (Sanyo 8100), I
got the new line/number and a new phone (Samsung A620). Problem is that now
when I call someone, the caller ID displays my wife's name instead of mine.
Is there a way for Sprint to assign multiple names to multiple
lines/numbers? I use my cell phone for alot of business calls, and I
require that my name is displayed, not my wifes. If I switch the account
back into my name, then we will loose our 25% discount, as my company gets
no discount. Is there any way to leave the account in my wifes name, yet
still have my name on my line/number for caller ID purposes.
any thoughts?

Matt

---

› See More: Caller ID names on multi-phone accounts...

I believe that was called "Changing authorized user" when we did that a =
couple of years ago.
It made no change at all to the underlying account,
but merely altered the user's name associated with one of our phones.
Call *2 and ask about it.
---JRC---

"Matt" <[email protected]> wrote in message =
newsqFDb.16524$P%[email protected]...
> In the past my wife and I had shared a single cell phone, it was in my =
name.
> Our year-long contract expired several months ago. We recently found =
out
> that Sprint offers a 25% discount for healthcare employees. Being =
that my
> wife is an RN, we decided to have the account switched over to her =
name so
> we could get the 25% discount. We also decided to add a second =
line/phone.
> My wife kept the old number and just upgraded to a new phone (Sanyo =
8100), I
> got the new line/number and a new phone (Samsung A620). Problem is =
that now
> when I call someone, the caller ID displays my wife's name instead of =
mine.
> Is there a way for Sprint to assign multiple names to multiple
> lines/numbers? I use my cell phone for alot of business calls, and I
> require that my name is displayed, not my wifes. If I switch the =
account
> back into my name, then we will loose our 25% discount, as my company =
gets
> no discount. Is there any way to leave the account in my wifes name, =
yet
> still have my name on my line/number for caller ID purposes.
> any thoughts?
>=20
> Matt
>=20
>=20
>

Yes. Customer service can do it, but many of the representatives
don't know how.

Therefore, it may take repeated tries. But don't get discouraged, and
don't let them talk you out of it.

MacWilder

"Matt" <[email protected]> wrote in message news:<xqFDb.16524$P%[email protected]>...
> In the past my wife and I had shared a single cell phone, it was in my name.
> Our year-long contract expired several months ago. We recently found out
> that Sprint offers a 25% discount for healthcare employees. Being that my
> wife is an RN, we decided to have the account switched over to her name so
> we could get the 25% discount. We also decided to add a second line/phone.
> My wife kept the old number and just upgraded to a new phone (Sanyo 8100), I
> got the new line/number and a new phone (Samsung A620). Problem is that now
> when I call someone, the caller ID displays my wife's name instead of mine.
> Is there a way for Sprint to assign multiple names to multiple
> lines/numbers? I use my cell phone for alot of business calls, and I
> require that my name is displayed, not my wifes. If I switch the account
> back into my name, then we will loose our 25% discount, as my company gets
> no discount. Is there any way to leave the account in my wifes name, yet
> still have my name on my line/number for caller ID purposes.
> any thoughts?
>
> Matt

I currently have a two phone account as well, however neither one of our
phones display any name when calling other now. Before they used to both
display the account holders name, but now just the number. CS told me it is
not availed in all areas, however it used to work here. Did I just get a
bad CS rep?

Any info on this topic would be helpful.

Rick




"MacWilder" <[email protected]> wrote in message
news:[email protected]...
> Yes. Customer service can do it, but many of the representatives
> don't know how.
>
> Therefore, it may take repeated tries. But don't get discouraged, and
> don't let them talk you out of it.
>
> MacWilder
>
> "Matt" <[email protected]> wrote in message
news:<xqFDb.16524$P%[email protected]>...
> > In the past my wife and I had shared a single cell phone, it was in my
name.
> > Our year-long contract expired several months ago. We recently found
out
> > that Sprint offers a 25% discount for healthcare employees. Being that
my
> > wife is an RN, we decided to have the account switched over to her name
so
> > we could get the 25% discount. We also decided to add a second
line/phone.
> > My wife kept the old number and just upgraded to a new phone (Sanyo
8100), I
> > got the new line/number and a new phone (Samsung A620). Problem is that
now
> > when I call someone, the caller ID displays my wife's name instead of
mine.
> > Is there a way for Sprint to assign multiple names to multiple
> > lines/numbers? I use my cell phone for alot of business calls, and I
> > require that my name is displayed, not my wifes. If I switch the
account
> > back into my name, then we will loose our 25% discount, as my company
gets
> > no discount. Is there any way to leave the account in my wifes name,
yet
> > still have my name on my line/number for caller ID purposes.
> > any thoughts?
> >
> > Matt

No, you're a victim of your land-line telephone company.
SBC halted our caller-name feature for incoming cellular calls last =
year, too.
---JRC---

"Rick" <[email protected]> wrote in message =
news:nPLDb.2094$6l1.535@okepread03...
> I currently have a two phone account as well, however neither one of =
our
> phones display any name when calling other now. Before they used to =
both
> display the account holders name, but now just the number. CS told me =
it is
> not availed in all areas, however it used to work here. Did I just =
get a
> bad CS rep?
>=20
> Any info on this topic would be helpful.
>=20
> Rick
>=20
>=20
>=20
>=20
> "MacWilder" <[email protected]> wrote in message
> news:[email protected]...
> > Yes. Customer service can do it, but many of the representatives
> > don't know how.
> >
> > Therefore, it may take repeated tries. But don't get discouraged, =
and
> > don't let them talk you out of it.
> >
> > MacWilder
> >
> > "Matt" <[email protected]> wrote in message
> news:<xqFDb.16524$P%[email protected]>...
> > > In the past my wife and I had shared a single cell phone, it was =
in my
> name.
> > > Our year-long contract expired several months ago. We recently =
found
> out
> > > that Sprint offers a 25% discount for healthcare employees. Being =
that
> my
> > > wife is an RN, we decided to have the account switched over to her =
name
> so
> > > we could get the 25% discount. We also decided to add a second
> line/phone.
> > > My wife kept the old number and just upgraded to a new phone =
(Sanyo
> 8100), I
> > > got the new line/number and a new phone (Samsung A620). Problem =
is that
> now
> > > when I call someone, the caller ID displays my wife's name instead =
of
> mine.
> > > Is there a way for Sprint to assign multiple names to multiple
> > > lines/numbers? I use my cell phone for alot of business calls, =
and I
> > > require that my name is displayed, not my wifes. If I switch the
> account
> > > back into my name, then we will loose our 25% discount, as my =
company
> gets
> > > no discount. Is there any way to leave the account in my wifes =
name,
> yet
> > > still have my name on my line/number for caller ID purposes.
> > > any thoughts?
> > >
> > > Matt
>=20
>

That seems pretty stupid of SBC. I know when I had a land-line I dropped
the caller-id service because it was about $9/month and we were lucky to get
a number on the call-id, let alone a name and number. What a waste.


"John R. Copeland" <[email protected]> wrote in message
news:[email protected]...
No, you're a victim of your land-line telephone company.
SBC halted our caller-name feature for incoming cellular calls last year,
too.
---JRC---

As I interpreted the information I got from SBC,
it seems they wanted to be paid by the cellular companies
to deliver the callers' names along with their numbers.

That seems like double-dipping, to me.
As the subscriber, I'm already paying SBC to deliver those names to me.
I don't agree that the cellular companies should *also* pay SBC for =
that.
---JRC---

"Rick" <[email protected]> wrote in message =
news:d2PDb.2112$6l1.759@okepread03...
> That seems pretty stupid of SBC. I know when I had a land-line I =
dropped
> the caller-id service because it was about $9/month and we were lucky =
to get
> a number on the call-id, let alone a name and number. What a waste.
>=20
>=20
> "John R. Copeland" <[email protected]> wrote in message
> news:[email protected]...
> No, you're a victim of your land-line telephone company.
> SBC halted our caller-name feature for incoming cellular calls last =
year,
> too.
> ---JRC---
>

"Matt" <[email protected]> wrote in message news:<xqFDb.16524$P%[email protected]>...
> In the past my wife and I had shared a single cell phone, it was in my name.
> Our year-long contract expired several months ago. We recently found out
> that Sprint offers a 25% discount for healthcare employees. Being that my
> wife is an RN, we decided to have the account switched over to her name so
> we could get the 25% discount. We also decided to add a second line/phone.
> My wife kept the old number and just upgraded to a new phone (Sanyo 8100), I
> got the new line/number and a new phone (Samsung A620). Problem is that now
> when I call someone, the caller ID displays my wife's name instead of mine.
> Is there a way for Sprint to assign multiple names to multiple
> lines/numbers? I use my cell phone for alot of business calls, and I
> require that my name is displayed, not my wifes. If I switch the account
> back into my name, then we will loose our 25% discount, as my company gets
> no discount. Is there any way to leave the account in my wifes name, yet
> still have my name on my line/number for caller ID purposes.
> any thoughts?
>
> Matt

I have had something like this done, but it took a couple of tries to
fianlly get the caller id name right--had to go into the store to get
it done.

by the way, how did you find out about the discount to health
employees--was is
an internet offer or what?

"plane" <[email protected]> wrote in message
news:[email protected]...
> "Matt" <[email protected]> wrote in message
news:<xqFDb.16524$P%[email protected]>...
> > In the past my wife and I had shared a single cell phone, it was in my
name.
> > Our year-long contract expired several months ago. We recently found
out
> > that Sprint offers a 25% discount for healthcare employees. Being that
my
> > wife is an RN, we decided to have the account switched over to her name
so
> > we could get the 25% discount. We also decided to add a second
line/phone.
> > My wife kept the old number and just upgraded to a new phone (Sanyo
8100), I
> > got the new line/number and a new phone (Samsung A620). Problem is that
now
> > when I call someone, the caller ID displays my wife's name instead of
mine.
> > Is there a way for Sprint to assign multiple names to multiple
> > lines/numbers? I use my cell phone for alot of business calls, and I
> > require that my name is displayed, not my wifes. If I switch the
account
> > back into my name, then we will loose our 25% discount, as my company
gets
> > no discount. Is there any way to leave the account in my wifes name,
yet
> > still have my name on my line/number for caller ID purposes.
> > any thoughts?
> >
> > Matt
>
> I have had something like this done, but it took a couple of tries to
> fianlly get the caller id name right--had to go into the store to get
> it done.
>
> by the way, how did you find out about the discount to health
> employees--was is
> an internet offer or what?


Nope, just call a talk to a CSR, tell them that you are entitled to a
discount on your bill through your company. They will transfer you to the
business division. They will ask for your company's name, your supervisor,
and their telephone #, in order to verify your employment. Your billling
will now be handled by the business division of Sprint. You will know this
has taken effect when they give you a new acct. # and a new billing cycle
(your monthly billing day will change). This may take a couple billing
cycles for your discount to show up, but it does work.
Sprint offers a 25% discount to just about any employee of the health care
industry, whether your a MD, RN, janitor, whatever.. In addition to the
health care industry, Sprint has agreements with lots of large companies,
offering employees discounts.
below is just a partial list of some reported discounts. buy YMMV.
Aetna 12%
American Airlines? 25%
Army/USAA/Military/Air Force/... 12%
Arthur Andersen 20%
Bank of America 23%
Best Buy 13%
Boeing 25%
Capital One 12%
Cerner Corporation 15%
Chase 25%
Chevrolet 12% (Or 25%?)
ChevronTexaco - 20%
Chevron Credit Card? 25%
CircuitCity 12 or 18%
Cisco Systems 9%
CitiGroup 25%
Citrus Valley Health Partners 25%
Costco 10%
Discover Card 12%
Electronic Data Systems (EDS) 25%
Ernst and Young 15%
Ferguson Enterprises 15%
Ford 25% (Or 23%?)
Freight Liner Corporation 12%
General Electric (GE) 25%
Hewlett Packard 20%
Hospitals (also see VA below)? 25%
H&R Block 10%
IBM 25%
Johns Hopkins University students and staff 15%
K-Mart 15%
KPMG 12%
Lane Bryant 8%
Law Enforcement 25%
Lockheed 8%
Lowe's 9%
Lucent Technologies 23%
Merrill Lynch 20%
Metro 1 15%
Motorola 25%
Northwest Airlines 25%
Northwestern Mutual 13%
OfficeMax 13%
Oracle 10%
Raymond James Financial 11%
Raytheon 20%
Science Applications International Corporation (SAIC) 10%
Sears 25%
Sherwin Williams 18%
Southwest Airlines 15%
State Farm Insurance 22.5%
Sun Microsystems 20%
SunTrust 18%
Target 15%
Time Warner 24%
Tricon Global(Yum Foods) 11%
United Airlines 25%
United Parcel Service (UPS) 25%
University of Missouri 13%
VA Medical Center 25%
Verizon 25%
Walgreens 8%
Wyndham International 15%
Xerox 15%

Rick wrote:

> I currently have a two phone account as well, however neither one of our
> phones display any name when calling other now. Before they used to both
> display the account holders name, but now just the number.


That may actually be a different issue, Rick. From time to time, the
contracts expire between cell phone companies and wireline companies to
exchange the name info for caller ID (no, it's not a free service; phone
companies charge each other on a per-call basis to exchange this
information). When these contracts expire, inevitably the wireline
company will try to negotiate rates that are more favorable to them to
pass this name info along, and if the cell company doesn't go along with
it, the wireline company will simply stop querying for the name data
until the cell company acquiesces.

Verizon is notorious for doing this, as is SBC.




--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Matt wrote:

>
> Verizon 25%

Heh, funny that Verizon would negotiate a discount with one of their
competitors.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

"Matt" <[email protected]> wrote in message
newsqFDb.16524$P%[email protected]...
> In the past my wife and I had shared a single cell phone, it was in my
name.
> Our year-long contract expired several months ago. We recently found out
> that Sprint offers a 25% discount for healthcare employees. Being that my
> wife is an RN, we decided to have the account switched over to her name so
> we could get the 25% discount. We also decided to add a second
line/phone.
> My wife kept the old number and just upgraded to a new phone (Sanyo 8100),
I
> got the new line/number and a new phone (Samsung A620). Problem is that
now
> when I call someone, the caller ID displays my wife's name instead of
mine.
> Is there a way for Sprint to assign multiple names to multiple
> lines/numbers? I use my cell phone for alot of business calls, and I
> require that my name is displayed, not my wifes. If I switch the account
> back into my name, then we will loose our 25% discount, as my company gets
> no discount. Is there any way to leave the account in my wifes name, yet
> still have my name on my line/number for caller ID purposes.
> any thoughts?
>
> Matt
>
>
>
1) Originally (4 years ago...) I was told...that's the way it was....

2) Recently I walked into my local SprintPCS store and once the local person
has my account page up, it was just a few keystrokes per page and it was
DONE!

3) Re: the SBC discussion... Just about this time last year I was having it
done... And 'poof' I had names, and then they were gone.... Did some digging
and came to find out SBC and SprintPCS had 'locked horns' in negotiations
over charges for the 'service' SBC was to provide to SprintPCS customers...
Negotiations broke down and ...well.. that's where we are today... .Welcome
to the world of de-regulation... SBC 'owns' the name/number database, and
can charge whatever the market can bear.. if the market wants to bear it
..... And of course, I would BET, Cingular has it, because Cingular is it's
"partner"...

In article <xqFDb.16524$P%1.15561976
@newssvr28.news.prodigy.com>,=20
[email protected] says...
> In the past my wife and I had shared a single cell phone, it was in my na=
me.
> Our year-long contract expired several months ago. We recently found out
> that Sprint offers a 25% discount for healthcare employees. Being that m=
y
> wife is an RN, we decided to have the account switched over to her name s=
o
> we could get the 25% discount. We also decided to add a second line/phon=
e.
> My wife kept the old number and just upgraded to a new phone (Sanyo 8100)=
, I
> got the new line/number and a new phone (Samsung A620). Problem is that =
now
> when I call someone, the caller ID displays my wife's name instead of min=
e.
> Is there a way for Sprint to assign multiple names to multiple
> lines/numbers? I use my cell phone for alot of business calls, and I
> require that my name is displayed, not my wifes. If I switch the account
> back into my name, then we will loose our 25% discount, as my company get=
s
> no discount. Is there any way to leave the account in my wifes name, yet
> still have my name on my line/number for caller ID purposes.
> any thoughts?
>=20
> Matt

You've got a lot of answers already, and I haven't read=20
them, so I apologize if I'm repeating what you've already=20
been told.

There is no need whatsoever to put each phone in a separate=20
account if you don't want it. Caller ID is established in=20
our system by an identity called the "Authorized User." If=20
you want to change what Caller ID says when you call, just=20
get through to us at *2 and we can swap that Authorized=20
User. Takes about 72 hours once we set it up.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, John=20
R. [email protected] says...
> As I interpreted the information I got from SBC,
> it seems they wanted to be paid by the cellular companies
> to deliver the callers' names along with their numbers.
>=20
> That seems like double-dipping, to me.
> As the subscriber, I'm already paying SBC to deliver those names to me.
> I don't agree that the cellular companies should *also* pay SBC for that.
> ---JRC---
>=20

If I recall the firestorm this raised correctly, it's also=20
improper, if not illegal. Inform your landline company=20
that you will be reporting this to the state board in=20
charge of telecom. And then do it.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <xqFDb.16524$P%1.15561976
@newssvr28.news.prodigy.com>,
[email protected] says...
>> In the past .....
>> (original post snipped)
> > any thoughts?
>
> Matt

You've got a lot of answers already, and I haven't read
them, so I apologize if I'm repeating what you've already
been told.

There is no need whatsoever to put each phone in a separate
account if you don't want it. Caller ID is established in
our system by an identity called the "Authorized User." If
you want to change what Caller ID says when you call, just
get through to us at *2 and we can swap that Authorized
User. Takes about 72 hours once we set it up.


Actually, I called *2 shortly after posting the above. The CSR told me that
she could do it easily. After typing for a bit, she told me it was
completed and that it would take 20 to 30 minutes for it to take effect. As
of right now, it still has not taken effect. When I log in to sprints
website and access the account, it now displays the proper name. I guess I
will wait 72 hours and then recheck.

When she completed the above, I also asked her about a PRL update, since my
phone was/is at XXX20, one update behind. I asked the CSR if she would flag
my account for an update. Afte some typeing, she told me for some reason,
my account wouldn't allow her to do an OTA update. She told me I would have
to go to my local sprint store for the update.
oh well.

thanks for the info.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.