Results 1 to 5 of 5
- 12-22-2003, 12:07 PM #1Scott EmickGuest
In the last 3 months, customer service has deteriorated to almost non
exisitant, I have not been able to log into the web site to view my
plan or bills for the last 2 months. I cannot get through to customer
service on the phone in under 20 min, when they do answer they will
not help me. I feel blind without being able to log into the web
site.
I write customer e-care, they cannot and will not help, will not have
anyone return my call/email.
I want to cancel my service....I was really happy for a while too...
All I need is to be able to log into the web site.
Scott
› See More: long time sprint pcs customer fed up
- 12-22-2003, 12:20 PM #2Bob SmithGuest
Re: long time sprint pcs customer fed up
"Scott Emick" <[email protected]> wrote in message
news:[email protected]...
> In the last 3 months, customer service has deteriorated to almost non
> exisitant, I have not been able to log into the web site to view my
> plan or bills for the last 2 months. I cannot get through to customer
> service on the phone in under 20 min, when they do answer they will
> not help me. I feel blind without being able to log into the web
> site.
>
> I write customer e-care, they cannot and will not help, will not have
> anyone return my call/email.
>
> I want to cancel my service....I was really happy for a while too...
>
> All I need is to be able to log into the web site.
>
> Scott
No reason why you shouldn't be able to sign onto the website, unless you
have some bad or corrupted cookies on your computer, or are using an
incorrect password.
Shut down all IE windows. Go to Start - Search - Files & Folders and do a
search for sprintpcs. Delete all the sprintpcs cookies. Then open up IE
again, and see whether you can sign on.
Bob
- 12-22-2003, 01:08 PM #3Thomas T. VeldhouseGuest
Re: long time sprint pcs customer fed up
Scott Emick wrote:
> In the last 3 months, customer service has deteriorated to almost non
> exisitant, I have not been able to log into the web site to view my
> plan or bills for the last 2 months. I cannot get through to customer
> service on the phone in under 20 min, when they do answer they will
> not help me. I feel blind without being able to log into the web
> site.
>
Bummer. I called on Friday to ask about 7PM night minutes and the wait was
only about 2 minutes. I just used the web site today and it was quite fast
and worked just fine.
So, my point is that your problems with the website are likely on your end
(occassionally they have the site not-available, presumably for some sort of
maintenance, but I have not run into this in a long while) and as far as
wait times are concerned ... when have you tried calling. I called on
Friday afternoon and got right through.
Tom Veldhouse
- 12-26-2003, 07:56 AM #4Scott EmickGuest
Re: long time sprint pcs customer fed up
Sprint Finally fixed my account - I don't know what they did, but I am
finally able to get into the web site again. One interesting thing is
a customer service associate told me that sprint had listed my CURRENT
phone as stolen. My previous phone was lost and I reported it
lost/stolen becuase someone had found it and converted it to their own
use. But the idiots apparently listed the replacement phone as
lost/stolen. I told her i didn't think that was possible, but she
said it was. Lost/stolen would stop new activation, but if it was
already activated and being used, no problem..
Strange.
Oh, the problem was not on my end. I am an e-commerce software
engineer. I program web sites just like Sprint's all the time. It is
not my browser, cookies, etc as some suggested.
And yes, I am again getting through to customer service. Time of day
does have a lot to do with it.
Scott Emick
"Thomas T. Veldhouse" <[email protected]> wrote in message news:<[email protected]>...
> Scott Emick wrote:
> > In the last 3 months, customer service has deteriorated to almost non
> > exisitant, I have not been able to log into the web site to view my
> > plan or bills for the last 2 months. I cannot get through to customer
> > service on the phone in under 20 min, when they do answer they will
> > not help me. I feel blind without being able to log into the web
> > site.
> >
>
> Bummer. I called on Friday to ask about 7PM night minutes and the wait was
> only about 2 minutes. I just used the web site today and it was quite fast
> and worked just fine.
>
> So, my point is that your problems with the website are likely on your end
> (occassionally they have the site not-available, presumably for some sort of
> maintenance, but I have not run into this in a long while) and as far as
> wait times are concerned ... when have you tried calling. I called on
> Friday afternoon and got right through.
>
> Tom Veldhouse
- 12-26-2003, 07:19 PM #5planeGuest
Re: long time sprint pcs customer fed up
[email protected] (Scott Emick) wrote in message news:<[email protected]>...
> Sprint Finally fixed my account - I don't know what they did, but I am
> finally able to get into the web site again. One interesting thing is
> a customer service associate told me that sprint had listed my CURRENT
> phone as stolen. My previous phone was lost and I reported it
> lost/stolen becuase someone had found it and converted it to their own
> use. But the idiots apparently listed the replacement phone as
> lost/stolen. I told her i didn't think that was possible, but she
> said it was. Lost/stolen would stop new activation, but if it was
> already activated and being used, no problem..
>
> Strange.
>
> Oh, the problem was not on my end. I am an e-commerce software
> engineer. I program web sites just like Sprint's all the time. It is
> not my browser, cookies, etc as some suggested.
>
> And yes, I am again getting through to customer service. Time of day
> does have a lot to do with it.
>
> Scott Emick
>
> "Thomas T. Veldhouse" <[email protected]> wrote in message news:<[email protected]>...
> > Scott Emick wrote:
> > > In the last 3 months, customer service has deteriorated to almost non
> > > exisitant, I have not been able to log into the web site to view my
> > > plan or bills for the last 2 months. I cannot get through to customer
> > > service on the phone in under 20 min, when they do answer they will
> > > not help me. I feel blind without being able to log into the web
> > > site.
> > >
> >
> > Bummer. I called on Friday to ask about 7PM night minutes and the wait was
> > only about 2 minutes. I just used the web site today and it was quite fast
> > and worked just fine.
> >
> > So, my point is that your problems with the website are likely on your end
> > (occassionally they have the site not-available, presumably for some sort of
> > maintenance, but I have not run into this in a long while) and as far as
> > wait times are concerned ... when have you tried calling. I called on
> > Friday afternoon and got right through.
> >
> > Tom Veldhouse
This reminds me of a problem I had with a verizon line last
summer--the exact details are a little vague, but the phone was one of
my employees, who essentially only cared that the damn phone work--we
had made some minor plan change, and a few days later he tells me that
he cannot make calls except to a few numbers( always worked to other
verizon numbers, and some others) we are in an area where ther are 2
or 3 area codes we have to use(even though are local calls)---called
verizon c/s, go into the explanation of the problem===they (at least 2
or more of them) began asking essentially did I know how to dial
numbers on a cell phone--which implied that I had even though we had
been using several hundred minutes a month, we one day forgot how to
use the phone, and other seemingly stupid suggestions; I finally gave
up and put that line on suspension, and gave the guy another versizon
line (that sudddently he was smart enough to use again) A few weeks
later we need the line again, so I call to trun it back on, but the
difrerence was that I got a little bit older c/s service guy, who had
a little more patience, more experience, and a greater desire to solve
the problem, which turned out to be a missing item of code, which
permitted the phone to use the long distance network (had been
disabled apparently by error or what ever during the plan change)
In either case, he made this little change, the the phone worked
normally again--I'm sure they promptly fired this helpful gentleman,
as everyone knows, c/s to not there to solve problems, just to say no,
and make customers feel stupid, etc---In reality, the problem was sort
of a "odd thing", and the orginal c/s service guys/gals "ASS U ME D"
was not wrong, so they didn't look to see, and they also assumed that
they were dealing with an imept customer---probably because the manual
or whatever say this is the most common
reason for this problem, and didn't know anything else to do.
One other little thing, next month, they tyied to charge me $5.00 for
fixing the problem.. and this is with verizon, who is suppose to have
the better the c/s groups. Looking back, probably should have asked
for a higher level c/s--but I just assumed that the c/s buy was right,
and that I had forgot how to operate the phone (grin).
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