Results 1 to 11 of 11
- 01-02-2004, 03:03 AM #1Wild BillGuest
My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo 8100
and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
around 4:30 pm. It seemed pretty simple, new activation and port our numbers
from Nextel. By 7 pm when we hung up with them, it seemed correct. Two and a
half hours and 5 different Sprint employees, but ok. The next day, my wife's
phone stops working. Apparently the porting was done incorrectly, so she had
no service. I should mention, these are our only phones. She contacted
customer service via *2 and was told, yup, Sprint screwed up and her phone
would need to be reprogrammed again. So when I got home from work, we
reprogrammed the phone. OK. A few hours later, I received a call that went
to voice mail. When I went to retrieve the message I found that my phone
number was incorrect in my phone and I could not access my voice mail. OK.
*2 again, this was fixed. Now remember we have been Sprint customers for 1
day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and that
was to change our plans. OK, we get up Thursday morning to discover that my
wife's phone can not access the web. A call to Sprint, they aren't
open....it's a holiday. No problem. Which brings up to 3 am this morning. We
get notifications on our phones, complete with ringing tones, that until we
make a payment our service has been suspended. That is the final straw. So
now we have no phones and need to make a payment for our 3 days of service.
Is this how Sprint does business? Obviously we aren't sticking to our
contract, so what provider should I consider? Any comments would be great.
Bill
--
I hate people, but I like gatherings.
› See More: Is Sprint always like this? Welcome to my nightmare........long.....
- 01-02-2004, 05:54 AM #2JesseGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
"Wild Bill" <[email protected]> wrote in
news:[email protected]:
> My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
> 8100
> and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30
> at around 4:30 pm. It seemed pretty simple, new activation and port
> our numbers from Nextel. By 7 pm when we hung up with them, it seemed
> correct. Two and a half hours and 5 different Sprint employees, but
> ok. The next day, my wife's phone stops working. Apparently the
> porting was done incorrectly, so she had no service. I should mention,
> these are our only phones. She contacted customer service via *2 and
> was told, yup, Sprint screwed up and her phone would need to be
> reprogrammed again. So when I got home from work, we reprogrammed the
> phone. OK. A few hours later, I received a call that went to voice
> mail. When I went to retrieve the message I found that my phone number
> was incorrect in my phone and I could not access my voice mail. OK.
> *2 again, this was fixed. Now remember we have been Sprint customers
> for 1 day!!!!!!! In our 2 years with Nextel, we spoke to them maybe
> twice and that was to change our plans. OK, we get up Thursday morning
> to discover that my wife's phone can not access the web. A call to
> Sprint, they aren't open....it's a holiday. No problem. Which brings
> up to 3 am this morning. We get notifications on our phones, complete
> with ringing tones, that until we make a payment our service has been
> suspended. That is the final straw. So now we have no phones and need
> to make a payment for our 3 days of service. Is this how Sprint does
> business? Obviously we aren't sticking to our contract, so what
> provider should I consider? Any comments would be great.
>
> Bill
>
1) Don't think a comparison in providers is entirely accurate at this
point,as number portability is in its infancy,and all carriers are
experiencing problems with it.
2) Why won't you consider paying what you owe ?
As far as I'm aware,sprint charges by the month and not by the day,so I
don't know why there is a charge for 3 days of service.
Something is missing from this picture.
You've detailed 2 problems that were taken care of in a satifactory manner.
Now there is a 3rd,and the 3rd time might well be the charm,but since your
going to reneig on your contract,you will never know.
If your simply not going to pay,end of story I guess.
If life with nextel was so rosey,give them a call.
Re port your numbers,and sell your sprint phones.
Your credit history will take a hit if you ignore your contract.
- 01-02-2004, 06:13 AM #3PeterbiltGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
He didn't say he wasn't going to pay, the impression I got was that he was
surprised that he had to pay for three days of service when he apparently
did not have any usable service. Also, Sprint does offer a 14 day "trial"
period (from what I remember) in the beginning so they can cancel their
contract without any problems.
Wild Bill:
IMO, I would give them a little more time but point out that you are not
happy with the fact that you are charged for service without having service
and wait another seven days. If you are not satisfied with their service
after having it for 10 days or so I would cancel and return everything but
that is under the stipulation they still have that 14 day return policy.
"Jesse" <[email protected]> wrote in message
news:[email protected]...
> "Wild Bill" <[email protected]> wrote in
> news:[email protected]:
>
> > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
> > 8100
> > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30
> > at around 4:30 pm. It seemed pretty simple, new activation and port
> > our numbers from Nextel. By 7 pm when we hung up with them, it seemed
> > correct. Two and a half hours and 5 different Sprint employees, but
> > ok. The next day, my wife's phone stops working. Apparently the
> > porting was done incorrectly, so she had no service. I should mention,
> > these are our only phones. She contacted customer service via *2 and
> > was told, yup, Sprint screwed up and her phone would need to be
> > reprogrammed again. So when I got home from work, we reprogrammed the
> > phone. OK. A few hours later, I received a call that went to voice
> > mail. When I went to retrieve the message I found that my phone number
> > was incorrect in my phone and I could not access my voice mail. OK.
> > *2 again, this was fixed. Now remember we have been Sprint customers
> > for 1 day!!!!!!! In our 2 years with Nextel, we spoke to them maybe
> > twice and that was to change our plans. OK, we get up Thursday morning
> > to discover that my wife's phone can not access the web. A call to
> > Sprint, they aren't open....it's a holiday. No problem. Which brings
> > up to 3 am this morning. We get notifications on our phones, complete
> > with ringing tones, that until we make a payment our service has been
> > suspended. That is the final straw. So now we have no phones and need
> > to make a payment for our 3 days of service. Is this how Sprint does
> > business? Obviously we aren't sticking to our contract, so what
> > provider should I consider? Any comments would be great.
> >
> > Bill
> >
>
> 1) Don't think a comparison in providers is entirely accurate at this
> point,as number portability is in its infancy,and all carriers are
> experiencing problems with it.
>
> 2) Why won't you consider paying what you owe ?
> As far as I'm aware,sprint charges by the month and not by the day,so I
> don't know why there is a charge for 3 days of service.
> Something is missing from this picture.
> You've detailed 2 problems that were taken care of in a satifactory
manner.
> Now there is a 3rd,and the 3rd time might well be the charm,but since your
> going to reneig on your contract,you will never know.
> If your simply not going to pay,end of story I guess.
> If life with nextel was so rosey,give them a call.
> Re port your numbers,and sell your sprint phones.
> Your credit history will take a hit if you ignore your contract.
>
- 01-02-2004, 09:31 AM #4ALGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
Get out now! While you can with no penalty. If its this bad now, it probably
won't get any better for you.
Look again at Nextel, or find a carrier with adequate coverage in the
area... But don't think Sprint PCS will get any better for you, though they
will have several good excuses. The main problems is Customer service runs
hot for some people and cold for others, and there doesn't seem to be a
happy medium.
AL
"Wild Bill" <[email protected]> wrote in message
news:[email protected]...
> My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
8100
> and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
> around 4:30 pm.
(SNIP many problems)
>Which brings up to 3 am this morning. We
> get notifications on our phones, complete with ringing tones, that until
we
> make a payment our service has been suspended. That is the final straw. So
> now we have no phones and need to make a payment for our 3 days of
service.
> Is this how Sprint does business? Obviously we aren't sticking to our
> contract, so what provider should I consider? Any comments would be great.
>
> Bill
> --
> I hate people, but I like gatherings.
- 01-02-2004, 10:07 AM #5SprintingForServiceGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
"AL" <al145 @ delete.hotmail.com> wrote in
news:[email protected]:
> Get out now! While you can with no penalty. If its this bad now, it
> probably won't get any better for you.
>
> Look again at Nextel, or find a carrier with adequate coverage in the
> area... But don't think Sprint PCS will get any better for you, though
> they will have several good excuses. The main problems is Customer
> service runs hot for some people and cold for others, and there
> doesn't seem to be a happy medium.
>
> AL
I can certainly attest to this AL. I had one about three weeks ago who was
exceedingly disrespectful. When I told her her behavior was unacceptable
she hung up on me.
I immediatly called back and recieved one of the nicest customer service
reps you could imagine assist me in reporting her and "attempt" to deal
with the issue I was having.
Lately it seems I'm getting indiferent, disrespectful, or incompetent
customer service reps. With the exception of the one decent one.
- 01-02-2004, 10:42 AM #6MikeGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
Wild Bill wrote:
> My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo 8100
> and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
> around 4:30 pm. It seemed pretty simple, new activation and port our numbers
> from Nextel. By 7 pm when we hung up with them, it seemed correct. Two and a
> half hours and 5 different Sprint employees, but ok. The next day, my wife's
> phone stops working. Apparently the porting was done incorrectly, so she had
> no service. I should mention, these are our only phones. She contacted
> customer service via *2 and was told, yup, Sprint screwed up and her phone
> would need to be reprogrammed again. So when I got home from work, we
> reprogrammed the phone. OK. A few hours later, I received a call that went
> to voice mail. When I went to retrieve the message I found that my phone
> number was incorrect in my phone and I could not access my voice mail. OK.
> *2 again, this was fixed. Now remember we have been Sprint customers for 1
> day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and that
> was to change our plans. OK, we get up Thursday morning to discover that my
> wife's phone can not access the web. A call to Sprint, they aren't
> open....it's a holiday. No problem. Which brings up to 3 am this morning. We
> get notifications on our phones, complete with ringing tones, that until we
> make a payment our service has been suspended. That is the final straw. So
> now we have no phones and need to make a payment for our 3 days of service.
> Is this how Sprint does business? Obviously we aren't sticking to our
> contract, so what provider should I consider? Any comments would be great.
>
> Bill
>
>
Sounds like some decent advice from Al in his post, elsewhere in this
thread. I'd take a slightly different approach. If I understand
correctly, you never had your phones activated, and you've never had
usable service. I'd suggest going to either the original store or a
Sprint Store, preferably with a on site tech. Tell them that because
your phone was never activated, and you have never had usable service,
you mean to either:
1) Leave the store with a functional phone & make a payment.
2) Leave the store without a phone, and never make a payment.
IANAL, so consulting a properly qualified attorney would be wise here,
but my understanding is that a basic principle of law is that you cannot
charge for a service you never provided. Should Sprint choose to sue,
they would likely have to prove that you had service, and that it was
usable. But then again, I could just be a kook on usenet, making all
this crap up, so remember, IANAL.
As far as Sprint's habits for doing business, let me explain what
happened. Common problem with Sprint, resulting from poorly-trained
salespeople in affiliate stores. (I work in an affiliate store, I know,
I have to clean this up) Sprint has a few very competitive angles. Nifty
phones, fast internet, and easy credit terms, among others. Where a give
customer might have to pay a $600 deposit at Nextel, the same customer
may have to pay $125 with Sprint. Is Sprint crazy? Do they have a magic
secret to getting bills paid? No. They have the account spending limit
program. Let's make our example customer Andy. Andy has an account
spending limit of $125 dollars. Andy gets a new phone and a $80/mo rate
plan with Free and Clear America for $10 (affiliate rate) and Vision for
$15. He gets the phone on the 1st of the month, and his billing cycle
begins on the 4th and ends on the 3rd of every month. Let's see what
happens. Note that numbers are estimates and may not reflect any
particular person or plan. Numbers are for demonstration purposed only.
Day 1. Phone activation: $36. Proration (monthly fees, pro-rated for
1st, 2nd and 3rd of month) $10.50. Misc taxes and fees $5. At the end of
the day, the account balance is $51.50
Day 2 and 3 are uneventful.
Day 4 is the first day of the new billing cycle. $105 is the monthly
fee, and that is added to the account balance. Taxes and fees are likely
around $10. So, $115 is added to the bill.
So, at the end of day 4, your account balance is $166.50. The account
spending limit program disconnects any phone with a past due balance,
and any phone with an account balance of, in this case, $125.01 or more.
A good salesperson should have advised you of this eventuality, so I
suspect you should speak with a manager at the store from which you
bought the phone - also note that most affiliate dealers will lose some
money on a cancellation of this sort, so you may find satisfaction from
the original store.
-mike
- 01-02-2004, 11:21 AM #7GatorGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
I was with ATTWS for eleven years. Ups and
downs, ins and outs, but overall more or less
content. Then things changed with their corporate
structure. I changed to Verizon.. They aren't
perfect of course, but you can always get a CS
representative to straighten out most problems
sooner or later, and most are helpful and most
are courteous. My son has Sprint and has something
called Vision. He has a new phone and used to
access the internet via his previous phone. I tried
to help him by calling Sprint CS and after waiting
for an hour or so would get someone who had no
idea about anything. I e-mailed questions, but
always got wrong answer replies. I tried to get
him a connection cable and software, but after
years of accessing sites could find nothing on
the Sprint site. I finally found something for
$5.95 on e-bay. The most helpful information
is on this newsgroup. I certainly wouldn't try
again to get anything out of Sprint CS.. Everyone
is entitled to his own particular preferences, but
Sprint is not for me. By the way..His previous
difficulty was that his phone (from California)
would work right up to the Arizona border then
would quit..Not even power up.. OK flamers
have at it. Happy New Year.
- 01-02-2004, 12:34 PM #8cum aroundGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
Never activated? Are you daft or just cannot read?
Dave
"Mike" <[email protected]> wrote in message
news:[email protected]...
> Wild Bill wrote:
>
> > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
8100
> > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
> > around 4:30 pm. It seemed pretty simple, new activation and port our
numbers
> > from Nextel. By 7 pm when we hung up with them, it seemed correct. Two
and a
> > half hours and 5 different Sprint employees, but ok. The next day, my
wife's
> > phone stops working. Apparently the porting was done incorrectly, so she
had
> > no service. I should mention, these are our only phones. She contacted
> > customer service via *2 and was told, yup, Sprint screwed up and her
phone
> > would need to be reprogrammed again. So when I got home from work, we
> > reprogrammed the phone. OK. A few hours later, I received a call that
went
> > to voice mail. When I went to retrieve the message I found that my phone
> > number was incorrect in my phone and I could not access my voice mail.
OK.
> > *2 again, this was fixed. Now remember we have been Sprint customers for
1
> > day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and
that
> > was to change our plans. OK, we get up Thursday morning to discover that
my
> > wife's phone can not access the web. A call to Sprint, they aren't
> > open....it's a holiday. No problem. Which brings up to 3 am this
morning. We
> > get notifications on our phones, complete with ringing tones, that until
we
> > make a payment our service has been suspended. That is the final straw.
So
> > now we have no phones and need to make a payment for our 3 days of
service.
> > Is this how Sprint does business? Obviously we aren't sticking to our
> > contract, so what provider should I consider? Any comments would be
great.
> >
> > Bill
> >
> >
>
>
> Sounds like some decent advice from Al in his post, elsewhere in this
> thread. I'd take a slightly different approach. If I understand
> correctly, you never had your phones activated, and you've never had
> usable service. I'd suggest going to either the original store or a
> Sprint Store, preferably with a on site tech. Tell them that because
> your phone was never activated, and you have never had usable service,
> you mean to either:
>
> 1) Leave the store with a functional phone & make a payment.
> 2) Leave the store without a phone, and never make a payment.
>
> IANAL, so consulting a properly qualified attorney would be wise here,
> but my understanding is that a basic principle of law is that you cannot
> charge for a service you never provided. Should Sprint choose to sue,
> they would likely have to prove that you had service, and that it was
> usable. But then again, I could just be a kook on usenet, making all
> this crap up, so remember, IANAL.
>
> As far as Sprint's habits for doing business, let me explain what
> happened. Common problem with Sprint, resulting from poorly-trained
> salespeople in affiliate stores. (I work in an affiliate store, I know,
> I have to clean this up) Sprint has a few very competitive angles. Nifty
> phones, fast internet, and easy credit terms, among others. Where a give
> customer might have to pay a $600 deposit at Nextel, the same customer
> may have to pay $125 with Sprint. Is Sprint crazy? Do they have a magic
> secret to getting bills paid? No. They have the account spending limit
> program. Let's make our example customer Andy. Andy has an account
> spending limit of $125 dollars. Andy gets a new phone and a $80/mo rate
> plan with Free and Clear America for $10 (affiliate rate) and Vision for
> $15. He gets the phone on the 1st of the month, and his billing cycle
> begins on the 4th and ends on the 3rd of every month. Let's see what
> happens. Note that numbers are estimates and may not reflect any
> particular person or plan. Numbers are for demonstration purposed only.
>
> Day 1. Phone activation: $36. Proration (monthly fees, pro-rated for
> 1st, 2nd and 3rd of month) $10.50. Misc taxes and fees $5. At the end of
> the day, the account balance is $51.50
>
> Day 2 and 3 are uneventful.
>
> Day 4 is the first day of the new billing cycle. $105 is the monthly
> fee, and that is added to the account balance. Taxes and fees are likely
> around $10. So, $115 is added to the bill.
>
> So, at the end of day 4, your account balance is $166.50. The account
> spending limit program disconnects any phone with a past due balance,
> and any phone with an account balance of, in this case, $125.01 or more.
>
> A good salesperson should have advised you of this eventuality, so I
> suspect you should speak with a manager at the store from which you
> bought the phone - also note that most affiliate dealers will lose some
> money on a cancellation of this sort, so you may find satisfaction from
> the original store.
> -mike
>
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- 01-02-2004, 12:47 PM #9Thomas T. VeldhouseGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
On Fri, 2 Jan 2004 12:34:39 -0600, "cum around" <[email protected]> wrote:
>Never activated? Are you daft or just cannot read?
>
>Dave
Cum again?
Tom Veldhouse
- 01-02-2004, 01:27 PM #10MikeGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
cum around wrote:
> Never activated? Are you daft or just cannot read?
>
> Dave
>
Mr. Around,
Thank you for your terse, and yet illuminating post. Your comments are
valued by me.
Wishing you and yours the best in this new year,
-mike
- 01-03-2004, 04:33 PM #11DirectpageGuest
Re: Is Sprint always like this? Welcome to my nightmare........long.....
Just curious, why did you move from Nextel to Sprint?
By the way, you have 14 days to cancel service, check with your
retailer on their return policy as far as refunds on the phones.
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