followup to my broken N400

Every once in awhile someone at Sprint will surprise you.
The lcd screen on my N400 went out Sunday afternoon. I did nothing to
incur such a wrath on sunday, though days earlier I had dropped it
pretty badly.

So I am an honest sap and realize without insurance this is either a pay
to fix or pay for replacement. I muddle using the phone until this
afternoon when I make it to the Sprint Service store.

A sales guy was assisting the service counters and he instantly became
defensive about the phone not being under warranty for the damage, blah
blah blah. I informed him politely that I wanted in see about paying
to have it fixed, as the cheapest phone I could buy without re-upping or
otherwise changing was easily $150.

Long story short, they decided based on my history as a [pioneer]
customer and usage that they would do a swap free of charge - despite
not having equipment insurance (which would have carried the $35 fee).
The N400 was in stock somewhere and should be in my store thursday or
Friday for exchange.

I lose my downloaded info, but can easily resynch my phonebook and don't
lose the value of my accessories. Sometimes being a good guy and honest
comes back around :-)

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If your downloads were though the Vision services, as long as the
lisence isn't up yet, they should still be in your content manager.