PRUL update path?

ANyone know the automated tree path for a PRL update? (a vocal "PRL update"
doesn't work.) I've spent too much time waiting for someone in customer
service. Thanks in advance. Glenn

---

› See More: PRUL update path?

"GM" <[email protected]> wrote in message
news:1tvlc.17263$TD4.2149684@attbi_s01...
> ANyone know the automated tree path for a PRL update? (a vocal "PRL
update"
> doesn't work.) I've spent too much time waiting for someone in customer
> service. Thanks in advance. Glenn

Works OK for me in the past. In saying that, next time you call *2, just say
"customer service" when asked. Then when a rep comes on, ask for your phone
to be flagged. If you have multiple phones on your account, ask for them all
to be flagged.

Out of curiosity, what PRL does your phone have now? Current version is
10023.

Bob

10017

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
|
| "GM" <[email protected]> wrote in message
| news:1tvlc.17263$TD4.2149684@attbi_s01...
| > ANyone know the automated tree path for a PRL update? (a vocal "PRL
| update"
| > doesn't work.) I've spent too much time waiting for someone in customer
| > service. Thanks in advance. Glenn
|
| Works OK for me in the past. In saying that, next time you call *2, just
say
| "customer service" when asked. Then when a rep comes on, ask for your
phone
| to be flagged. If you have multiple phones on your account, ask for them
all
| to be flagged.
|
| Out of curiosity, what PRL does your phone have now? Current version is
| 10023.
|
| Bob
|
|

In article <zMxlc.17729$TD4.2210919@attbi_s01>,
"GM" <[email protected]> wrote:

> 10017

Ouch. If you roam at all, you'd be well served to get the update.

"GM" <[email protected]> wrote in message
news:zMxlc.17729$TD4.2210919@attbi_s01...
> 10017

Well, you certainly need to get a PRL update. Considering how old your phone
is, you may want to check this site to see if you have the current firmware
for that model of yours -
http://www.sprintpcsinfo.com/modules...showpage&pid=9 .

If you find you have an older firmware / software version, you will need to
take your phone to a local SPCS store to get that updated. They can have the
PRL updated at the same time.

Bob