sprint xxxxx at customers service

In article <[email protected]>,
bubba <[email protected]> wrote:

> Røbert M <[email protected]> wrote in
> news:[email protected]:
>
> > In article <[email protected]>,
> > bubba <[email protected]> wrote:
> >
> >> NO access to my account via vision. It took 30 min to fillout the
> >> trouble ticket lol then a responce time of 51 hours to look into
> >> problem roflmao
> >>
> >> drx
> >
> > Had you changed your plan this billing period?
> >
>
> No I have already been down that road. I tell all CSR's not to change my
> plan in any way on every call.
>
> It is working again, but for how long!
>
> They can not seem to keep their systems working.


I never understood why they decided to dump Convergys early last rear
and then at the last minute gave them a major contract expansion and
extension.

Isnt it Convergys that messed up AT&T Wireless?

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› See More: sprint xxxxx at customers service

In article <rmarkoff-F8BD8F.09315027052004
@news06.east.earthlink.net>, [email protected] says...
>=20
>=20
> I never understood why they decided to dump Convergys early last rear=20
> and then at the last minute gave them a major contract expansion and=20
> extension.

It wasn't last minute. By the time the renegotiation occurred, we'd=20
already made our decision about the billing system upgrade.

>=20
> Isnt it Convergys that messed up AT&T Wireless?
>=20

A lot of things messed them up. AT&T messed up AT&T.


--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them