PING O/Siris RE: Moisture in Phone

You replied to my post a couple of days ago about my friends phone being
rejected for warranty because the litmus paper had turned indicating
moisture/water had gotten into the phone.

She has returned home and I've had a chance to talk further with her and
examine the phone closely. For your reference the phone in question is a
Samsung VI660.

First of all the service person she talked with claimed that a "single" drop
of water could damage the phone! If that's true I'll never have a Samsung
phone. The phone is about 5 months old.

I examined the phone/battery contacts. The three contacts on the outside
bottom off the battery are badly corroded to the point that one of them is
completely gone. A second one is corroded to the point that it had a break
in it. The contacts on the phone body that interface with the battery are
every so slightly discolored. The power contacts on the battery that
connect to the phone are bright and shinny.

I did my "shock" test. With the phone running on battery power and slightly
hitting the palm of hand the phone does shut down. With the phone connected
to a charger, the battery still in place, it takes a more severe amount of
shock for the phone to shut down. With the battery removed and the phone on
charger power it still shuts down with the more severe shock.

So apparently moisture has found its way into the phone body itself.

I think we have determined how this happened. When she's out and about she
carries the phone closed around her bra (some people/things have all the
luck) with the back of the phone/battery in direct contact with her skin.
I'm sure the salts in her perspiration have caused the degradation of the
outside contacts of the battery. How moisture could get into the phone
itself is a mystery to me.

She has an LG phone that she carried in this exact same manner for close to
two years with no ill affects.

I looked through the Samsung manual and the only "warning" I could find
about carrying the phone about the person was to use an approved carrier and
that was to avoid possible "RF" damage to the person. No warring about
moisture.

The manual talks about rain and if the phone is subjected to rain it should
be taken in for "service". From her experience if that little dot has
changed color, you're out of luck.

In your opinion is there any use in trying to pursue this or is it just a
case of take your lumps and get on with it? If it was me in this situation,
when my contract was up I would immediately seek out a new carrier and move
on with my life.

Do all phones now have this moisture indicator? I have a < one year old LG
and it does not have one.

Thanks, and I appreciate your input.

---

› See More: PING O/Siris RE: Moisture in Phone

In article <[email protected]>,
"Bishoop" <[email protected]> wrote:

> In your opinion is there any use in trying to pursue this or is it just a
> case of take your lumps and get on with it? If it was me in this situation,
> when my contract was up I would immediately seek out a new carrier and move
> on with my life.

By all means pursue it. But start at the top.

Call Executive Services 866-519-5698 and ask for Debra Weaver

and / or

write to

[email protected]

and/or

start at the top at Samsung.

"Bishoop" <[email protected]> wrote in message
news:[email protected]...
> You replied to my post a couple of days ago about my friends phone being
> rejected for warranty because the litmus paper had turned indicating
> moisture/water had gotten into the phone.
>
> She has returned home and I've had a chance to talk further with her and
> examine the phone closely. For your reference the phone in question is a
> Samsung VI660.
>
> First of all the service person she talked with claimed that a "single"
drop
> of water could damage the phone! If that's true I'll never have a Samsung
> phone. The phone is about 5 months old.

If that one drop of water entered via one of the open ports, like where the
battery charger connects, it could damage the phone.

>
> I examined the phone/battery contacts. The three contacts on the outside
> bottom off the battery are badly corroded to the point that one of them is
> completely gone. A second one is corroded to the point that it had a
break
> in it. The contacts on the phone body that interface with the battery are
> every so slightly discolored. The power contacts on the battery that
> connect to the phone are bright and shinny.
>
> I did my "shock" test. With the phone running on battery power and
slightly
> hitting the palm of hand the phone does shut down. With the phone
connected
> to a charger, the battery still in place, it takes a more severe amount of
> shock for the phone to shut down. With the battery removed and the phone
on
> charger power it still shuts down with the more severe shock.
>
> So apparently moisture has found its way into the phone body itself.
>
> I think we have determined how this happened. When she's out and about
she
> carries the phone closed around her bra (some people/things have all the
> luck) with the back of the phone/battery in direct contact with her skin.
> I'm sure the salts in her perspiration have caused the degradation of the
> outside contacts of the battery. How moisture could get into the phone
> itself is a mystery to me.
>
> She has an LG phone that she carried in this exact same manner for close
to
> two years with no ill affects.

She might spilled some water on the phone and forgot about it. It could also
be that someone else spilled a liquid on it, while it was sitting by a
restaurant table and they wiped up the outside of the phone, without taking
off the battery and drying off the contacts. Saw this happen just last week,
when someone knocked over a beer bottle three seats down from me @ my local
watering hole. Phone got wet, and all the other party did was to wipe the
outside of the phone.
>
> I looked through the Samsung manual and the only "warning" I could find
> about carrying the phone about the person was to use an approved carrier
and
> that was to avoid possible "RF" damage to the person. No warring about
> moisture.
>
> The manual talks about rain and if the phone is subjected to rain it
should
> be taken in for "service". From her experience if that little dot has
> changed color, you're out of luck.
>
> In your opinion is there any use in trying to pursue this or is it just a
> case of take your lumps and get on with it? If it was me in this
situation,
> when my contract was up I would immediately seek out a new carrier and
move
> on with my life.
>
> Do all phones now have this moisture indicator? I have a < one year old
LG
> and it does not have one.

They might not have added it back then. Most manufacturers do now.

Bob

On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith <[email protected]> wrote:

>"Bishoop" <[email protected]> wrote in message
>news:[email protected]...
>> You replied to my post a couple of days ago about my friends phone being
>> rejected for warranty because the litmus paper had turned indicating
>> moisture/water had gotten into the phone.
>>
>> She has returned home and I've had a chance to talk further with her and
>> examine the phone closely. For your reference the phone in question is a
>> Samsung VI660.
>>
>> First of all the service person she talked with claimed that a "single"
>drop
>> of water could damage the phone! If that's true I'll never have a Samsung
>> phone. The phone is about 5 months old.

>If that one drop of water entered via one of the open ports, like where the
>battery charger connects, it could damage the phone.

Nope. Those contacts should be either gold or nickel coated to protect against
corrosion. Using the phone in a humid environment like in a coastal community
is a hell of a lot worse than a few drops now and then.

"TCS" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
<[email protected]> wrote:
>
> >"Bishoop" <[email protected]> wrote in message
> >news:[email protected]...
> >> You replied to my post a couple of days ago about my friends phone
being
> >> rejected for warranty because the litmus paper had turned indicating
> >> moisture/water had gotten into the phone.
> >>
> >> She has returned home and I've had a chance to talk further with her
and
> >> examine the phone closely. For your reference the phone in question is
a
> >> Samsung VI660.
> >>
> >> First of all the service person she talked with claimed that a "single"
> >drop
> >> of water could damage the phone! If that's true I'll never have a
Samsung
> >> phone. The phone is about 5 months old.
>
> >If that one drop of water entered via one of the open ports, like where
the
> >battery charger connects, it could damage the phone.
>
> Nope. Those contacts should be either gold or nickel coated to protect
against
> corrosion. Using the phone in a humid environment like in a coastal
community
> is a hell of a lot worse than a few drops now and then.

Oh, I agree humidity can cause problems. The drop of water that gets in the
port, can itself cause a condition of humid conditions in the phone, once it
evaporates.

Bob

In article
<[email protected]>,
TCS <[email protected]> wrote:

> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith <[email protected]>
> wrote:
>
> >"Bishoop" <[email protected]> wrote in message
> >news:[email protected]...
> >> You replied to my post a couple of days ago about my friends phone being
> >> rejected for warranty because the litmus paper had turned indicating
> >> moisture/water had gotten into the phone.
> >>
> >> She has returned home and I've had a chance to talk further with her and
> >> examine the phone closely. For your reference the phone in question is a
> >> Samsung VI660.
> >>
> >> First of all the service person she talked with claimed that a "single"
> >drop
> >> of water could damage the phone! If that's true I'll never have a Samsung
> >> phone. The phone is about 5 months old.
>
> >If that one drop of water entered via one of the open ports, like where the
> >battery charger connects, it could damage the phone.
>
> Nope. Those contacts should be either gold or nickel coated to protect
> against
> corrosion. Using the phone in a humid environment like in a coastal
> community
> is a hell of a lot worse than a few drops now and then.

There is a greater than zero chance the "test" indicator showed water
contact at the time you bought the phones.

On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith <[email protected]> wrote:

>"TCS" <[email protected]> wrote in message
>news:[email protected]...
>> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
><[email protected]> wrote:
>>
>> >If that one drop of water entered via one of the open ports, like where
>the
>> >battery charger connects, it could damage the phone.
>>
>> Nope. Those contacts should be either gold or nickel coated to protect
>against
>> corrosion. Using the phone in a humid environment like in a coastal
>community
>> is a hell of a lot worse than a few drops now and then.

>Oh, I agree humidity can cause problems. The drop of water that gets in the
>port, can itself cause a condition of humid conditions in the phone, once it
>evaporates.

So ****ing what? The phone is designed not to rust in humid conditions
and the method of preventing the contacts from rusting will also prevent
a drop or two of water from causing the slightest damage.

Your statement that "if that one drop of water entered via one of the
open ports ... it could damage the phone" is completely false.

In article
<[email protected]>,
TCS <[email protected]> wrote:

> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith <[email protected]>
> wrote:
>
> >"TCS" <[email protected]> wrote in message
> >news:[email protected]...
> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
> ><[email protected]> wrote:
> >>
> >> >If that one drop of water entered via one of the open ports, like where
> >the
> >> >battery charger connects, it could damage the phone.
> >>
> >> Nope. Those contacts should be either gold or nickel coated to protect
> >against
> >> corrosion. Using the phone in a humid environment like in a coastal
> >community
> >> is a hell of a lot worse than a few drops now and then.
>
> >Oh, I agree humidity can cause problems. The drop of water that gets in the
> >port, can itself cause a condition of humid conditions in the phone, once it
> >evaporates.
>
> So ****ing what? The phone is designed not to rust in humid conditions
> and the method of preventing the contacts from rusting will also prevent
> a drop or two of water from causing the slightest damage.
>
> Your statement that "if that one drop of water entered via one of the
> open ports ... it could damage the phone" is completely false.

Nice try.

On Mon, 14 Jun 2004 17:34:19 GMT, Røbert M. <[email protected]> wrote:
>In article
><[email protected]>,
> TCS <[email protected]> wrote:

>> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith <[email protected]>
>> wrote:
>>
>> >"TCS" <[email protected]> wrote in message
>> >news:[email protected]...
>> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
>> ><[email protected]> wrote:
>> >>
>> >> >If that one drop of water entered via one of the open ports, like where
>> >the
>> >> >battery charger connects, it could damage the phone.
>> >>
>> >> Nope. Those contacts should be either gold or nickel coated to protect
>> >against
>> >> corrosion. Using the phone in a humid environment like in a coastal
>> >community
>> >> is a hell of a lot worse than a few drops now and then.
>>
>> >Oh, I agree humidity can cause problems. The drop of water that gets in the
>> >port, can itself cause a condition of humid conditions in the phone, once it
>> >evaporates.
>>
>> So ****ing what? The phone is designed not to rust in humid conditions
>> and the method of preventing the contacts from rusting will also prevent
>> a drop or two of water from causing the slightest damage.
>>
>> Your statement that "if that one drop of water entered via one of the
>> open ports ... it could damage the phone" is completely false.

>Nice try.

huh? are you refering bob smith's bull**** or my taking him to task?

"TCS" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith
<[email protected]> wrote:
>
> >"TCS" <[email protected]> wrote in message
> >news:[email protected]...
> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
> ><[email protected]> wrote:
> >>
> >> >If that one drop of water entered via one of the open ports, like
where
> >the
> >> >battery charger connects, it could damage the phone.
> >>
> >> Nope. Those contacts should be either gold or nickel coated to protect
> >against
> >> corrosion. Using the phone in a humid environment like in a coastal
> >community
> >> is a hell of a lot worse than a few drops now and then.
>
> >Oh, I agree humidity can cause problems. The drop of water that gets in
the
> >port, can itself cause a condition of humid conditions in the phone, once
it
> >evaporates.
>
> So ****ing what? The phone is designed not to rust in humid conditions
> and the method of preventing the contacts from rusting will also prevent
> a drop or two of water from causing the slightest damage.
>
> Your statement that "if that one drop of water entered via one of the
> open ports ... it could damage the phone" is completely false.

Oh, and I suppose you have concrete proof that it couldn't? After all, we
are talking about water and an electrical device.

Bob

In article
<[email protected]>,
TCS <[email protected]> wrote:

> On Mon, 14 Jun 2004 17:34:19 GMT, Røbert M. <[email protected]> wrote:
> >In article
> ><[email protected]>,
> > TCS <[email protected]> wrote:
>
> >> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith
> >> <[email protected]>
> >> wrote:
> >>
> >> >"TCS" <[email protected]> wrote in message
> >> >news:[email protected]...
> >> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
> >> ><[email protected]> wrote:
> >> >>
> >> >> >If that one drop of water entered via one of the open ports, like
> >> >> >where
> >> >the
> >> >> >battery charger connects, it could damage the phone.
> >> >>
> >> >> Nope. Those contacts should be either gold or nickel coated to protect
> >> >against
> >> >> corrosion. Using the phone in a humid environment like in a coastal
> >> >community
> >> >> is a hell of a lot worse than a few drops now and then.
> >>
> >> >Oh, I agree humidity can cause problems. The drop of water that gets in
> >> >the
> >> >port, can itself cause a condition of humid conditions in the phone, once
> >> >it
> >> >evaporates.
> >>
> >> So ****ing what? The phone is designed not to rust in humid conditions
> >> and the method of preventing the contacts from rusting will also prevent
> >> a drop or two of water from causing the slightest damage.
> >>
> >> Your statement that "if that one drop of water entered via one of the
> >> open ports ... it could damage the phone" is completely false.
>
> >Nice try.
>
> huh? are you refering bob smith's bull**** or my taking him to task?

Junior High School physical science fully supports that one drop of
water could do damage. Who skipped 7th Grade?

On Mon, 14 Jun 2004 19:34:09 GMT, Røbert M. <[email protected]> wrote:
>In article
><[email protected]>,
> TCS <[email protected]> wrote:

>> On Mon, 14 Jun 2004 17:34:19 GMT, Røbert M. <[email protected]> wrote:
>> >In article
>> ><[email protected]>,
>> > TCS <[email protected]> wrote:
>>
>> >> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith
>> >> <[email protected]>
>> >> wrote:
>> >>
>> >> >"TCS" <[email protected]> wrote in message
>> >> >news:[email protected]...
>> >> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
>> >> ><[email protected]> wrote:
>> >> >>
>> >> >> >If that one drop of water entered via one of the open ports, like
>> >> >> >where
>> >> >the
>> >> >> >battery charger connects, it could damage the phone.
>> >> >>
>> >> >> Nope. Those contacts should be either gold or nickel coated to protect
>> >> >against
>> >> >> corrosion. Using the phone in a humid environment like in a coastal
>> >> >community
>> >> >> is a hell of a lot worse than a few drops now and then.
>> >>
>> >> >Oh, I agree humidity can cause problems. The drop of water that gets in
>> >> >the
>> >> >port, can itself cause a condition of humid conditions in the phone, once
>> >> >it
>> >> >evaporates.
>> >>
>> >> So ****ing what? The phone is designed not to rust in humid conditions
>> >> and the method of preventing the contacts from rusting will also prevent
>> >> a drop or two of water from causing the slightest damage.
>> >>
>> >> Your statement that "if that one drop of water entered via one of the
>> >> open ports ... it could damage the phone" is completely false.
>>
>> >Nice try.
>>
>> huh? are you refering bob smith's bull**** or my taking him to task?

>Junior High School physical science fully supports that one drop of
>water could do damage. Who skipped 7th Grade?

Put up or shut up.
Specifically, please provide a citation for a drop of water
causing nickel or gold to corode the thickness typically applied to
connector contact.

On Mon, 14 Jun 2004 19:18:18 GMT, Bob Smith <[email protected]> wrote:

>"TCS" <[email protected]> wrote in message
>news:[email protected]...
>> On Mon, 14 Jun 2004 14:54:10 GMT, Bob Smith
><[email protected]> wrote:
>>
>> >"TCS" <[email protected]> wrote in message
>> >news:[email protected]...
>> >> On Mon, 14 Jun 2004 13:53:06 GMT, Bob Smith
>> ><[email protected]> wrote:
>> >>
>> >> >If that one drop of water entered via one of the open ports, like
>where
>> >the
>> >> >battery charger connects, it could damage the phone.
>> >>
>> >> Nope. Those contacts should be either gold or nickel coated to protect
>> >against
>> >> corrosion. Using the phone in a humid environment like in a coastal
>> >community
>> >> is a hell of a lot worse than a few drops now and then.
>>
>> >Oh, I agree humidity can cause problems. The drop of water that gets in
>the
>> >port, can itself cause a condition of humid conditions in the phone, once
>it
>> >evaporates.
>>
>> So ****ing what? The phone is designed not to rust in humid conditions
>> and the method of preventing the contacts from rusting will also prevent
>> a drop or two of water from causing the slightest damage.
>>
>> Your statement that "if that one drop of water entered via one of the
>> open ports ... it could damage the phone" is completely false.

>Oh, and I suppose you have concrete proof that it couldn't? After all, we
>are talking about water and an electrical device.

**** ME DRUNK! Do you know absolutely NOTHING about the use of noncorrosive
contacts?

Why the hell do you think gold is used? Because it looks pretty?

Sheesh. Like argueing with a 2 year old.
<plonk>

In article
<[email protected]>,
TCS <[email protected]> wrote:

>
> Why the hell do you think gold is used? Because it looks pretty?
>
> Sheesh. Like argueing with a 2 year old.

and how thick is that gold, 1 micron?, easily worn off by removing that
battery a couple of times.

In article
<[email protected]>,
TCS <[email protected]> wrote:

> >Junior High School physical science fully supports that one drop of
> >water could do damage. Who skipped 7th Grade?
>
> Put up or shut up.
> Specifically, please provide a citation for a drop of water
> causing nickel or gold to corode the thickness typically applied to
> connector contact.

Not Gold, but its thickness is so slight (1 micron?) that its easily
abraded, but nickel certainly; too bad you missed 7th Grade.