Results 1 to 12 of 12
- 12-06-2004, 06:43 PM #1John DalbergGuest
I have been a Sprint customer since 2000. My mistake was that I didn't
check my invoices carefully for a long time. I noticed that i was paying
$10 every month for weekend and evening minues on top of $50 for 500
anytime minutes. I found out later there's a plan where Sprint has a plan
for $40 for 500 minues which includes unlimited weekend. It seems I have
bene paying the extra $10 for a *long* time plus another $10 when the plan
went from $50 to $40.
Is it ok for a company to not automatically switch the customer to a
cheaper fee if the plan becomes cheaper? It seems we customers will only
save money if we notice the discounts and tell the company to modify the
billing.
--
John Dalberg
› See More: Should Sprint notify customers when their plan gets cheaper?
- 12-06-2004, 08:19 PM #2OracGuest
Re: Should Sprint notify customers when their plan gets cheaper?
In article <[email protected]>,
John Dalberg <[email protected]> wrote:
> I have been a Sprint customer since 2000. My mistake was that I didn't
> check my invoices carefully for a long time. I noticed that i was paying
> $10 every month for weekend and evening minues on top of $50 for 500
> anytime minutes. I found out later there's a plan where Sprint has a plan
> for $40 for 500 minues which includes unlimited weekend. It seems I have
> bene paying the extra $10 for a *long* time plus another $10 when the plan
> went from $50 to $40.
>
> Is it ok for a company to not automatically switch the customer to a
> cheaper fee if the plan becomes cheaper?
A company is not obligated to tell its customers when a plan becomes
cheaper. However, it is generally good customer relations to do so.
--
Orac |"A statement of fact cannot be insolent."
|
|"If you cannot listen to the answers, why do you
| inconvenience me with questions?"
- 12-06-2004, 09:49 PM #3Bob SmithGuest
Re: Should Sprint notify customers when their plan gets cheaper?
"John Dalberg" <[email protected]> wrote in message
news:[email protected]...
>
> I have been a Sprint customer since 2000. My mistake was that I didn't
> check my invoices carefully for a long time. I noticed that i was paying
> $10 every month for weekend and evening minues on top of $50 for 500
> anytime minutes. I found out later there's a plan where Sprint has a plan
> for $40 for 500 minues which includes unlimited weekend. It seems I have
> bene paying the extra $10 for a *long* time plus another $10 when the
plan
> went from $50 to $40.
>
> Is it ok for a company to not automatically switch the customer to a
> cheaper fee if the plan becomes cheaper? It seems we customers will only
> save money if we notice the discounts and tell the company to modify the
> billing.
Absolutely not ... SPCS made a contract with you for the plan you decided
on. When your obligation for that plan (i.e. 1 year contract), they
maintained the same plan for you. If they had changed your plan without your
permission, and extended your obligation to the company, i.e. another year
or two years, you would have been royally pissed.
It is up to the customer to know what plan he/she/they need, per the amount
of minutes they expect to use, the coverage they need, and the options,
i.e.: Vision, calling to Canada, calling to Mexico, etc.
Now, when you are looking at the plans, look at the F&CA option, as it will
allow you to use your minutes to roam, when you get out of the service area,
at no additional expense.
Bob
- 12-06-2004, 09:49 PM #4Bob SmithGuest
Re: Should Sprint notify customers when their plan gets cheaper?
"John Dalberg" <[email protected]> wrote in message
news:[email protected]...
>
> I have been a Sprint customer since 2000. My mistake was that I didn't
> check my invoices carefully for a long time. I noticed that i was paying
> $10 every month for weekend and evening minues on top of $50 for 500
> anytime minutes. I found out later there's a plan where Sprint has a plan
> for $40 for 500 minues which includes unlimited weekend. It seems I have
> bene paying the extra $10 for a *long* time plus another $10 when the
plan
> went from $50 to $40.
>
> Is it ok for a company to not automatically switch the customer to a
> cheaper fee if the plan becomes cheaper? It seems we customers will only
> save money if we notice the discounts and tell the company to modify the
> billing.
Absolutely not ... SPCS made a contract with you for the plan you decided
on. When your obligation for that plan (i.e. 1 year contract), they
maintained the same plan for you. If they had changed your plan without your
permission, and extended your obligation to the company, i.e. another year
or two years, you would have been royally pissed.
It is up to the customer to know what plan he/she/they need, per the amount
of minutes they expect to use, the coverage they need, and the options,
i.e.: Vision, calling to Canada, calling to Mexico, etc.
Now, when you are looking at the plans, look at the F&CA option, as it will
allow you to use your minutes to roam, when you get out of the service area,
at no additional expense.
Bob
- 12-06-2004, 11:10 PM #5jwGuest
Re: Should Sprint notify customers when their plan gets cheaper?
> Now, when you are looking at the plans, look at the F&CA option, as
it will
> allow you to use your minutes to roam, when you get out of the
service area,
> at no additional expense.
>
> Bob
>
>
Could you elaborate on the F&CA option. I looked on the sprintpcs.com
and could not find any mention of it.
Thanks,
jw
- 12-07-2004, 08:32 AM #6Bob SmithGuest
Re: Should Sprint notify customers when their plan gets cheaper?
"jw" <[email protected]> wrote in message news:9Xatd.2933$xa6.259@trnddc09...
>
> > Now, when you are looking at the plans, look at the F&CA option, as
> it will
> > allow you to use your minutes to roam, when you get out of the
> service area,
> > at no additional expense.
> >
> > Bob
> >
> >
>
> Could you elaborate on the F&CA option. I looked on the sprintpcs.com
> and could not find any mention of it.
>
> Thanks,
> jw
Free & Clear America - In SPCS corporate coverage areas, it costs $5/mo. and
allows you to make & receive roaming calls, without the cost of roaming,
including LD outgoing calls. If you are in an affiliate area, it will cost
between $5 to $10/mo.
Go into SPCS's site, plug in your zip code and select a plan, and scroll
down to see what's available where you live.
Bob
- 12-07-2004, 09:05 AM #7John DalbergGuest
Re: Should Sprint notify customers when their plan gets cheaper?
On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:
> "John Dalberg" <[email protected]> wrote in message
> news:[email protected]...
>>
>> I have been a Sprint customer since 2000. My mistake was that I didn't
>> check my invoices carefully for a long time. I noticed that i was paying
>> $10 every month for weekend and evening minues on top of $50 for 500
>> anytime minutes. I found out later there's a plan where Sprint has a plan
>> for $40 for 500 minues which includes unlimited weekend. It seems I have
>> bene paying the extra $10 for a *long* time plus another $10 when the
> plan
>> went from $50 to $40.
>>
>> Is it ok for a company to not automatically switch the customer to a
>> cheaper fee if the plan becomes cheaper? It seems we customers will only
>> save money if we notice the discounts and tell the company to modify the
>> billing.
>
> Absolutely not ... SPCS made a contract with you for the plan you decided
> on. When your obligation for that plan (i.e. 1 year contract), they
> maintained the same plan for you. If they had changed your plan without your
> permission, and extended your obligation to the company, i.e. another year
> or two years, you would have been royally pissed.
The plan has expired. The plan became cheaper yet Sprint kept billing me
the same amount.
>
> It is up to the customer to know what plan he/she/they need, per the amount
> of minutes they expect to use, the coverage they need, and the options,
> i.e.: Vision, calling to Canada, calling to Mexico, etc.
I am aware of the minutes and plan. This is not the issue. The issue is
Sprint kept billing me the old price when the same plan became cheaper long
time ago.
I am not in the habit of checking the latest Sprint plans but with the
constant prices changes, maybe I should have.
--
John Dalberg
- 12-07-2004, 11:41 AM #8LeebehrGuest
Re: Should Sprint notify customers when their plan gets cheaper?
I think the term is "grandfathered". For instance I have a plane for
$40 that includes 400 anytime minutes and unlimited nights & weekends.
AFAIK they no longer offer this plan--I think there's a $45 for 500
minutes/unlimited N&W--but that does not mean I'm left in the lurch--as
long as one person retains a plan it is active.
- 12-07-2004, 12:02 PM #9Isaiah BeardGuest
Re: Should Sprint notify customers when their plan gets cheaper?
John Dalberg wrote:
> Is it ok for a company to not automatically switch the customer to a
> cheaper fee if the plan becomes cheaper?
Absolutely not. This is because most of those cheaper plans require you
to extend your contract. In essence, you are asking Sprint to bind you
to a contract extension without your express consent, something which
they cannot legally do.
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
- 12-07-2004, 12:12 PM #10Bob SmithGuest
Re: Should Sprint notify customers when their plan gets cheaper?
"John Dalberg" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:
>
> > "John Dalberg" <[email protected]> wrote in message
> > news:[email protected]...
> >>
> >> I have been a Sprint customer since 2000. My mistake was that I didn't
> >> check my invoices carefully for a long time. I noticed that i was
paying
> >> $10 every month for weekend and evening minues on top of $50 for 500
> >> anytime minutes. I found out later there's a plan where Sprint has a
plan
> >> for $40 for 500 minues which includes unlimited weekend. It seems I
have
> >> bene paying the extra $10 for a *long* time plus another $10 when the
> > plan
> >> went from $50 to $40.
> >>
> >> Is it ok for a company to not automatically switch the customer to a
> >> cheaper fee if the plan becomes cheaper? It seems we customers will
only
> >> save money if we notice the discounts and tell the company to modify
the
> >> billing.
> >
> > Absolutely not ... SPCS made a contract with you for the plan you
decided
> > on. When your obligation for that plan (i.e. 1 year contract), they
> > maintained the same plan for you. If they had changed your plan without
your
> > permission, and extended your obligation to the company, i.e. another
year
> > or two years, you would have been royally pissed.
>
> The plan has expired. The plan became cheaper yet Sprint kept billing me
> the same amount.
Sure, that's what you agreed to, with SPCS. If they had changed your plan,
without your knowledge and consent, and locked you into another year or two,
you'd be moaning and groaning here like crazy ...
>
> >
> > It is up to the customer to know what plan he/she/they need, per the
amount
> > of minutes they expect to use, the coverage they need, and the options,
> > i.e.: Vision, calling to Canada, calling to Mexico, etc.
>
> I am aware of the minutes and plan. This is not the issue. The issue is
> Sprint kept billing me the old price when the same plan became cheaper
long
> time ago.
> I am not in the habit of checking the latest Sprint plans but with the
> constant prices changes, maybe I should have.
Until the customer decides they need to make a change to their plan, SPCS
honors the original agreement. There are folks here who still have the
Pioneer plan offered 8 years ago, where there was no monthly service charge
@ $0.35/min charge.
As for you checking plans, I would recommend doing so every few months. Just
be aware that when one makes a change to their plans these days, their
annual agreement would be extended for a year ... or two.
Bob
- 12-07-2004, 08:12 PM #11ZJ DriverGuest
Re: Should Sprint notify customers when their plan gets cheaper?
"John Dalberg" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:
>
> > "John Dalberg" <[email protected]> wrote in message
> > news:[email protected]...
> >>
> >> I have been a Sprint customer since 2000. My mistake was that I didn't
> >> check my invoices carefully for a long time. I noticed that i was
paying
> >> $10 every month for weekend and evening minues on top of $50 for 500
> >> anytime minutes. I found out later there's a plan where Sprint has a
plan
> >> for $40 for 500 minues which includes unlimited weekend. It seems I
have
> >> bene paying the extra $10 for a *long* time plus another $10 when the
> > plan
> >> went from $50 to $40.
> >>
> >> Is it ok for a company to not automatically switch the customer to a
> >> cheaper fee if the plan becomes cheaper? It seems we customers will
only
> >> save money if we notice the discounts and tell the company to modify
the
> >> billing.
> >
> > Absolutely not ... SPCS made a contract with you for the plan you
decided
> > on. When your obligation for that plan (i.e. 1 year contract), they
> > maintained the same plan for you. If they had changed your plan without
your
> > permission, and extended your obligation to the company, i.e. another
year
> > or two years, you would have been royally pissed.
>
> The plan has expired. The plan became cheaper yet Sprint kept billing me
> the same amount.
The plan did not become cheaper, they came out with cheaper options.
> > It is up to the customer to know what plan he/she/they need, per the
amount
> > of minutes they expect to use, the coverage they need, and the options,
> > i.e.: Vision, calling to Canada, calling to Mexico, etc.
>
> I am aware of the minutes and plan. This is not the issue. The issue is
> Sprint kept billing me the old price when the same plan became cheaper
long
> time ago.
> I am not in the habit of checking the latest Sprint plans but with the
> constant prices changes, maybe I should have.
Maybe?
They charged you what you agreed to. What if they increase prices on their
plans? Do they have the right/responsibility to increase your rate? By
your logic they do.
-F
- 12-09-2004, 09:08 PM #12norelprefGuest
Re: Should Sprint notify customers when their plan gets cheaper?
John Dalberg wrote:
> I have been a Sprint customer since 2000. My mistake was that I didn't
> check my invoices carefully for a long time. I noticed that i was paying
> $10 every month for weekend and evening minues on top of $50 for 500
> anytime minutes. I found out later there's a plan where Sprint has a plan
> for $40 for 500 minues which includes unlimited weekend. It seems I have
> bene paying the extra $10 for a *long* time plus another $10 when the plan
> went from $50 to $40.
>
> Is it ok for a company to not automatically switch the customer to a
> cheaper fee if the plan becomes cheaper? It seems we customers will only
> save money if we notice the discounts and tell the company to modify the
> billing.
>
>
>
>
As others have noted, that was your inital plan and they maintained it
for you. That is a two way street. I have a plan with Sprint now that
beats anything they currently offer by at least $25/month for my three
phones. When my contract expires (very soon), I would not be a happy
camper if I was suddenly charged the higher rates. On thing that many
carriers do that you may not initally notice is drop the price but also
drop some other things as well. An example, with my really old Cingular
account, I only had 50 anytime minutes + free weekends (not nights) per
phone and paid roughly $45/month after taxes total for the two phones.
So i had crappy anytime minutes, a smaller "regional" calling area but
P2P was free and so was my SMS messages. To some that may have been a
perfect plan, for others it may have sucked big time. When I tried to
upgrade my plan to 300 anytime minutes, I found out the SMS was now
charged per message and the somewhat small regional calling area was now
even much smaller (they knocked off an entire state and parts of 2 other
states), yeah, I was getting 300 more minutes for only $10 month more
but the extra perks and calling area were gone. I would have ended up
paying much more overall. Keep in mind, this was a few years ago though
so my example is very different from what is offered currently. Just an
example
Similar Threads
- Cingular
- alt.cellular.sprintpcs
- alt.cellular.sprintpcs
- alt.cellular.sprintpcs
Creditare Eficientă
in Chit Chat