Vision Outage(Partial)

Tonight, and it is not the first time....
I am getting the following message when accessing WEB services (Messaging
services are OK!)

Thank you for
visiting PCS Vision
We're in the process
of upgrading our
systems to better
serve you.

We regret the
inconvenience.
Please check back later.


Started sometime before 8PM EDST, on-going as of the time of this post.

This has happened before..

This is in area code 937.

Is this happening elsewhere? Anyone know the reason? Duration?

---

› See More: Vision Outage(Partial)

In San Francisco, CA (AC415) tonight around 10:30pm, I couldn't get to
the PCS Vision home page ("communication error"), but I could use my
bookmarks to get to other non-SPCS WAP sites.

Joe Gill wrote:
> Tonight, and it is not the first time....
> I am getting the following message when accessing WEB services (Messaging
> services are OK!)
>
> Thank you for
> visiting PCS Vision
> We're in the process
> of upgrading our
> systems to better
> serve you.
>
> We regret the
> inconvenience.
> Please check back later.
>
>
> Started sometime before 8PM EDST, on-going as of the time of this post.
>
> This has happened before..
>
> This is in area code 937.
>
> Is this happening elsewhere? Anyone know the reason? Duration?
>
>
>

--
Frank Harris in San Francisco with an A680

It is happening right now in Southern California.

"Frank Harris" <[email protected]> wrote in message
news:[email protected]...
> In San Francisco, CA (AC415) tonight around 10:30pm, I couldn't get to the
> PCS Vision home page ("communication error"), but I could use my bookmarks
> to get to other non-SPCS WAP sites.
>
> Joe Gill wrote:
>> Tonight, and it is not the first time....
>> I am getting the following message when accessing WEB services (Messaging
>> services are OK!)
>>
>> Thank you for
>> visiting PCS Vision
>> We're in the process
>> of upgrading our
>> systems to better
>> serve you.
>>
>> We regret the
>> inconvenience.
>> Please check back later.
>>
>>
>> Started sometime before 8PM EDST, on-going as of the time of this post.
>>
>> This has happened before..
>>
>> This is in area code 937.
>>
>> Is this happening elsewhere? Anyone know the reason? Duration?
>>
>>
>>
>
> --
> Frank Harris in San Francisco with an A680

Happed in 405 around the sametime last nite to seems to be happening alot
kind of annoiying



"Mij Adyaw" <[email protected]> wrote in message
news:zx9Ue.72065$Ji4.46241@fed1read03...
> It is happening right now in Southern California.
>
> "Frank Harris" <[email protected]> wrote in message
> news:[email protected]...
>> In San Francisco, CA (AC415) tonight around 10:30pm, I couldn't get to
>> the PCS Vision home page ("communication error"), but I could use my
>> bookmarks to get to other non-SPCS WAP sites.
>>
>> Joe Gill wrote:
>>> Tonight, and it is not the first time....
>>> I am getting the following message when accessing WEB services
>>> (Messaging
>>> services are OK!)
>>>
>>> Thank you for
>>> visiting PCS Vision
>>> We're in the process
>>> of upgrading our
>>> systems to better
>>> serve you.
>>>
>>> We regret the
>>> inconvenience.
>>> Please check back later.
>>>
>>>
>>> Started sometime before 8PM EDST, on-going as of the time of this post.
>>>
>>> This has happened before..
>>>
>>> This is in area code 937.
>>>
>>> Is this happening elsewhere? Anyone know the reason? Duration?
>>>
>>>
>>>
>>
>> --
>> Frank Harris in San Francisco with an A680
>
>

"Joe Gill" <joegill@[email protected]> wrote in message
news:S%[email protected]...
> Tonight, and it is not the first time....
> I am getting the following message when accessing WEB services (Messaging
> services are OK!)
>
> Thank you for
> visiting PCS Vision
> We're in the process
> of upgrading our
> systems to better
> serve you.
>
> We regret the
> inconvenience.
> Please check back later.
>
>
> Started sometime before 8PM EDST, on-going as of the time of this post.
>
> This has happened before..
>
> This is in area code 937.
>
> Is this happening elsewhere? Anyone know the reason? Duration?
>
>
>

Message has now CHANGED to....

Thank you for visiting
Sprint Vision. This
portion of our site is
temporarily unavailable.

We regret the
inconvenience. Please
check back later.


Over 15 hours .... no service!! WOW!

"Joe Gill" <joegill@[email protected]> wrote in message
news:[email protected]...
<snipped>
> Message has now CHANGED to....
>
> Thank you for visiting
> Sprint Vision. This
> portion of our site is
> temporarily unavailable.
>
> We regret the
> inconvenience. Please
> check back later.
>
>
> Over 15 hours .... no service!! WOW!

When our service was out in Charlotte a couple of weeks ago, when they were
updating the system, it was for 48-60 hours ... since I first noticed the
problem.

Bob

Bob Smith wrote:
>
> "Joe Gill" <joegill@[email protected]> wrote in message
> news:[email protected]...
> <snipped>
> > Message has now CHANGED to....
> >
> > Thank you for visiting
> > Sprint Vision. This
> > portion of our site is
> > temporarily unavailable.
> >
> > We regret the
> > inconvenience. Please
> > check back later.
> >
> >
> > Over 15 hours .... no service!! WOW!
>
> When our service was out in Charlotte a couple of weeks ago, when they were
> updating the system, it was for 48-60 hours ... since I first noticed the
> problem.

From a communications company, you'd expect better communication.

What they *should* do, in a case like this, is broadcast messages
to all subscribers' phones, indicating that a system upgrade is
being performed, and a temporary reduction in services is possible.

Notan

I tried this morning at about 10AM Central; got 'communications error'.
"Notan" <[email protected]> wrote in message
news:[email protected]...
Bob Smith wrote:
>
> "Joe Gill" <joegill@[email protected]> wrote in message
> news:[email protected]...
> <snipped>
> > Message has now CHANGED to....
> >
> > Thank you for visiting
> > Sprint Vision. This
> > portion of our site is
> > temporarily unavailable.
> >
> > We regret the
> > inconvenience. Please
> > check back later.
> >
> >
> > Over 15 hours .... no service!! WOW!
>
> When our service was out in Charlotte a couple of weeks ago, when they
> were
> updating the system, it was for 48-60 hours ... since I first noticed the
> problem.

From a communications company, you'd expect better communication.

What they *should* do, in a case like this, is broadcast messages
to all subscribers' phones, indicating that a system upgrade is
being performed, and a temporary reduction in services is possible.

Notan

"Notan" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
> >
> > "Joe Gill" <joegill@[email protected]> wrote in message
> > news:[email protected]...
> > <snipped>
> > > Message has now CHANGED to....
> > >
> > > Thank you for visiting
> > > Sprint Vision. This
> > > portion of our site is
> > > temporarily unavailable.
> > >
> > > We regret the
> > > inconvenience. Please
> > > check back later.
> > >
> > >
> > > Over 15 hours .... no service!! WOW!
> >
> > When our service was out in Charlotte a couple of weeks ago, when they
were
> > updating the system, it was for 48-60 hours ... since I first noticed
the
> > problem.
>
> From a communications company, you'd expect better communication.
>
> What they *should* do, in a case like this, is broadcast messages
> to all subscribers' phones, indicating that a system upgrade is
> being performed, and a temporary reduction in services is possible.
>
> Notan

That's a good suggestion, at least to all those who have vision accounts in
the area.

Bob

Paul Miner wrote:
>
> On Fri, 09 Sep 2005 10:47:57 -0600, Notan <[email protected]> wrote:
>
> >Bob Smith wrote:
> >>
> >> "Joe Gill" <joegill@[email protected]> wrote in message
> >> news:[email protected]...
> >> <snipped>
> >> > Message has now CHANGED to....
> >> >
> >> > Thank you for visiting
> >> > Sprint Vision. This
> >> > portion of our site is
> >> > temporarily unavailable.
> >> >
> >> > We regret the
> >> > inconvenience. Please
> >> > check back later.
> >> >
> >> >
> >> > Over 15 hours .... no service!! WOW!
> >>
> >> When our service was out in Charlotte a couple of weeks ago, when they were
> >> updating the system, it was for 48-60 hours ... since I first noticed the
> >> problem.
> >
> >From a communications company, you'd expect better communication.
> >
> >What they *should* do, in a case like this, is broadcast messages
> >to all subscribers' phones, indicating that a system upgrade is
> >being performed, and a temporary reduction in services is possible.
>
> Every night, some part(s) of the network get worked on. Granted, much
> of this work is not customer impacting, but I know I wouldn't want to
> be receiving notifications each time a reduction in services is
> possible. Most of those times, I'm probably not intending to use the
> service anyway, so for me there is no outage, if you know what I mean.
> On top of that, sending notifications to every Vision sub each time a
> service reduction is possible would put a tremendous strain on the
> messaging system, or so I would think. You could limit it to a
> specific region, but then you miss the mobile subs who are outside of
> their home area. To me, the better approach would be to be more
> descriptive than the message posted above. There's no real reason that
> I know of why the status message can't be more verbose. Anyway, my
> $0.02.

OK, how's this...

Change "all subscribers" to "all regional subscribers," or, even better,
under "Manage Your Account," an option to receive service messages.

Notan

just put it on web site..
"Notan" <[email protected]> wrote in message
news:[email protected]...
Paul Miner wrote:
>
> On Fri, 09 Sep 2005 10:47:57 -0600, Notan <[email protected]> wrote:
>
> >Bob Smith wrote:
> >>
> >> "Joe Gill" <joegill@[email protected]> wrote in message
> >> news:[email protected]...
> >> <snipped>
> >> > Message has now CHANGED to....
> >> >
> >> > Thank you for visiting
> >> > Sprint Vision. This
> >> > portion of our site is
> >> > temporarily unavailable.
> >> >
> >> > We regret the
> >> > inconvenience. Please
> >> > check back later.
> >> >
> >> >
> >> > Over 15 hours .... no service!! WOW!
> >>
> >> When our service was out in Charlotte a couple of weeks ago, when they
> >> were
> >> updating the system, it was for 48-60 hours ... since I first noticed
> >> the
> >> problem.
> >
> >From a communications company, you'd expect better communication.
> >
> >What they *should* do, in a case like this, is broadcast messages
> >to all subscribers' phones, indicating that a system upgrade is
> >being performed, and a temporary reduction in services is possible.
>
> Every night, some part(s) of the network get worked on. Granted, much
> of this work is not customer impacting, but I know I wouldn't want to
> be receiving notifications each time a reduction in services is
> possible. Most of those times, I'm probably not intending to use the
> service anyway, so for me there is no outage, if you know what I mean.
> On top of that, sending notifications to every Vision sub each time a
> service reduction is possible would put a tremendous strain on the
> messaging system, or so I would think. You could limit it to a
> specific region, but then you miss the mobile subs who are outside of
> their home area. To me, the better approach would be to be more
> descriptive than the message posted above. There's no real reason that
> I know of why the status message can't be more verbose. Anyway, my
> $0.02.

OK, how's this...

Change "all subscribers" to "all regional subscribers," or, even better,
under "Manage Your Account," an option to receive service messages.

Notan

"stevie" <[email protected]> wrote in message news:[email protected]...
> just put it on web site..

I like that even better. Something like what notifications EarthLink does,
when they have outages or scheduled upgrades, in specific areas, nationwide
....

They could expand on that by showing where new towers have been initialized.
(Maybe they already do that in their own system).

Bob

Bob Smith wrote:
>
> "stevie" <[email protected]> wrote in message news:[email protected]...
> > just put it on web site..
>
> I like that even better. Something like what notifications EarthLink does,
> when they have outages or scheduled upgrades, in specific areas, nationwide
> ...
>
> They could expand on that by showing where new towers have been initialized.
> (Maybe they already do that in their own system).

Good idea, the only downside being that you have to have Internet access...
If you happen to be on the road, and your phone's your only communication
device, well, you get the idea.

Notan

"Notan" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
> >
> > "Joe Gill" <joegill@[email protected]> wrote in message
> > news:[email protected]...
> > <snipped>
> > > Message has now CHANGED to....
> > >
> > > Thank you for visiting
> > > Sprint Vision. This
> > > portion of our site is
> > > temporarily unavailable.
> > >
> > > We regret the
> > > inconvenience. Please
> > > check back later.
> > >
> > >
> > > Over 15 hours .... no service!! WOW!
> >
> > When our service was out in Charlotte a couple of weeks ago, when they
were
> > updating the system, it was for 48-60 hours ... since I first noticed
the
> > problem.
>
> From a communications company, you'd expect better communication.
>
> What they *should* do, in a case like this, is broadcast messages
> to all subscribers' phones, indicating that a system upgrade is
> being performed, and a temporary reduction in services is possible.
>
> Notan

Either that or change their method of 'system upgrade'... there are ways to
do 'non-disruptive' upgrades involving duplicate systems....

On Fri, 09 Sep 2005 18:29:56 GMT, "Bob Smith"
>"stevie" <[email protected]> wrote in message news:[email protected]...
>> just put it on web site..
>I like that even better. Something like what notifications EarthLink does,
>when they have outages or scheduled upgrades, in specific areas, nationwide
>They could expand on that by showing where new towers have been initialized.
>(Maybe they already do that in their own system).

I suggested this previously, and O'siris commented that this would
increase the load on the CSR's because people would call in disputing
the outage map...

Joe Huber
[email protected]