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- 05-14-2006, 12:52 PM #1LeebehrGuest
How long is it taking these days to get a new phone activated? I
bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
getting "Your account cannot be validated" when I try to make a call.
Can't send any text messages either...
› See More: Provisioning time
- 05-14-2006, 12:58 PM #2TL MitchellGuest
Re: Provisioning time
"Leebehr" <[email protected]> wrote
> How long is it taking these days to get a new phone activated? I
> bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
> getting "Your account cannot be validated" when I try to make a call.
Mine was usable within 15 minutes after porting my number. Your mileage may
vary...
TL
- 05-14-2006, 01:02 PM #3LeebehrGuest
Re: Provisioning time
I can remember being able to use my PREVIOUS phone just as I was
leaving the store. It's not that I'm coming from another carrier--I've
been a Sprint customer since 1999. But by now I'm so dependent on my
mobile I feel like I've been amputated. If I took the new one back
would they be able to reinstate my old clunker?
- 05-14-2006, 02:25 PM #4David G. ImberGuest
Re: Provisioning time
On 14 May 2006 11:52:27 -0700, "Leebehr" <[email protected]> wrote:
>How long is it taking these days to get a new phone activated? I
>bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
>getting "Your account cannot be validated" when I try to make a call.
>Can't send any text messages either...
I've never had it take more than an hour.
DGI
- 05-14-2006, 02:26 PM #5David G. ImberGuest
Re: Provisioning time
On 14 May 2006 12:02:32 -0700, "Leebehr" <[email protected]> wrote:
>If I took the new one back
>would they be able to reinstate my old clunker?
They would, but you'd be the worse for it. My guess is that
somewhere in the provisioning process someone entered a wrong digit.
Just a guess, but it shouldn't take so long ever.
DGI
- 05-14-2006, 03:56 PM #6Steve SobolGuest
Re: Provisioning time
David G. Imber wrote:
> On 14 May 2006 11:52:27 -0700, "Leebehr" <[email protected]> wrote:
>
>> How long is it taking these days to get a new phone activated? I
>> bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
>> getting "Your account cannot be validated" when I try to make a call.
>> Can't send any text messages either...
>
> I've never had it take more than an hour.
I was told four for the porting process itself. Sprint sent an incorrect
address to Verizon the first time -- my Victorville address, which was no
longer valid since I had moved to Apple Valley. I called and they resent the
info to Verizon (the correct info this time), and the port itself was
complete within the four hours. They tell you it'll take up to six hours
after the port is complete to actually have the phone completely activated
(at least that's what they told me), but it wasn't very long before I could
use my phone. Definitely not six hours after the port went through.
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Apple Valley, CA
Resident of Southern California -
the home of beautiful people and butt-ugly traffic jams
- 05-14-2006, 06:27 PM #7SkorklesGuest
Re: Provisioning time
I do this for my company often, Its usually minutes....
"Leebehr" <[email protected]> wrote in message
news:[email protected]...
> How long is it taking these days to get a new phone activated? I
> bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
> getting "Your account cannot be validated" when I try to make a call.
> Can't send any text messages either...
>
- 05-14-2006, 09:02 PM #8willyGuest
Re: Provisioning time
A month ago, took a minute or 2 to switch to a new phone in the store.
"Leebehr" <[email protected]> wrote in message
news:[email protected]...
> How long is it taking these days to get a new phone activated? I
> bought a new Motorola C290 yesterday and now 24 hours later I'm STILL
> getting "Your account cannot be validated" when I try to make a call.
> Can't send any text messages either...
>
- 05-15-2006, 03:11 PM #9LeebehrGuest
Re: Provisioning time
Found the issue...sales rep had installed a second line! The new
handset was programmed for THAT. I don't NEED a second line and have
no use for it. Spoke with someone in Retention (a first for me) who
deleted the superfluous line, then reprogrammed my new handset (again).
Still waiting for it to take.
- 05-16-2006, 02:54 PM #10LeebehrGuest
Re: Provisioning time
It took. All of my incoming text messages and voicemails hit all at
once. No longer feeling amputated!
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