Can't See Bill Or Pay Online

I received a text message from Sprint on Nov 6th informing me that Sprint's
billing system was being upgraded through the 8th and changes couldn't be
made to my account. I went to sprint.com on the 10th and found I needed to
update my user name and password. Today I want to pay my bill and find that
I can't see or pay online. I did a Google and found no reference to any
similar problems with Sprint's new Web site. I tried turning off the McAfee
firewall and using another computer with a different operating system but
still when I click the <Pay Now> button, I see "This feature is temporarily
unavailable. Please try again later." I was able to pay with *3 but would
like to see a bill.

Am I the only one seeing this problem? ... Dean

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"Dean-MN" <[email protected]> wrote in message
news:[email protected]...
>I received a text message from Sprint on Nov 6th informing me that Sprint's
>billing system was being upgraded through the 8th and changes couldn't be
>made to my account. I went to sprint.com on the 10th and found I needed to
>update my user name and password. Today I want to pay my bill and find
>that I can't see or pay online. I did a Google and found no reference to
>any similar problems with Sprint's new Web site. I tried turning off the
>McAfee firewall and using another computer with a different operating
>system but still when I click the <Pay Now> button, I see "This feature is
>temporarily unavailable. Please try again later." I was able to pay with
>*3 but would like to see a bill.
>
> Am I the only one seeing this problem? ... Dean

I see it also. In my opinion, forcing customers to choose a new password
could present a hardship. It's arguable, but it may be reason to end a
contract without an etf.

LOL, Paul, are you kidding ? Since when do the posters here need any
grounds other than the ones that suit their personal agendas ?


"Paul Miner" <[email protected]> wrote in message
news:[email protected]...
> On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
> <[email protected]> wrote:
>
>>
>>"Dean-MN" <[email protected]> wrote in message
>>news:[email protected]...
>>>I received a text message from Sprint on Nov 6th informing me that
>>>Sprint's
>>>billing system was being upgraded through the 8th and changes couldn't be
>>>made to my account. I went to sprint.com on the 10th and found I needed
>>>to
>>>update my user name and password. Today I want to pay my bill and find
>>>that I can't see or pay online. I did a Google and found no reference to
>>>any similar problems with Sprint's new Web site. I tried turning off the
>>>McAfee firewall and using another computer with a different operating
>>>system but still when I click the <Pay Now> button, I see "This feature
>>>is
>>>temporarily unavailable. Please try again later." I was able to pay with
>>>*3 but would like to see a bill.
>>>
>>> Am I the only one seeing this problem? ... Dean
>>
>>I see it also. In my opinion, forcing customers to choose a new password
>>could present a hardship. It's arguable, but it may be reason to end a
>>contract without an etf.
>
> Just curious, on what grounds would it justify waiving the etf?
>
> --
> Paul Miner

"Paul Miner" <[email protected]> wrote in message
news:[email protected]...
> On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
> <[email protected]> wrote:
>
>>
>>"Dean-MN" <[email protected]> wrote in message
>>news:[email protected]...
>>>I received a text message from Sprint on Nov 6th informing me that
>>>Sprint's
>>>billing system was being upgraded through the 8th and changes couldn't be
>>>made to my account. I went to sprint.com on the 10th and found I needed
>>>to
>>>update my user name and password. Today I want to pay my bill and find
>>>that I can't see or pay online. I did a Google and found no reference to
>>>any similar problems with Sprint's new Web site. I tried turning off the
>>>McAfee firewall and using another computer with a different operating
>>>system but still when I click the <Pay Now> button, I see "This feature
>>>is
>>>temporarily unavailable. Please try again later." I was able to pay with
>>>*3 but would like to see a bill.
>>>
>>> Am I the only one seeing this problem? ... Dean
>>
>>I see it also. In my opinion, forcing customers to choose a new password
>>could present a hardship. It's arguable, but it may be reason to end a
>>contract without an etf.
>
> Just curious, on what grounds would it justify waiving the etf?
>


Denying a customer the access to his/her account as promised in the
contract.

"William Hershman" <[email protected]> wrote in
news:udN_i.14401$763.11714@trnddc07:

>
> "Paul Miner" <[email protected]> wrote in message
> news:[email protected]...
>> On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
>> <[email protected]> wrote:
>>
>>>
>>>"Dean-MN" <[email protected]> wrote in message
>>>news:[email protected]...
>>>>I received a text message from Sprint on Nov 6th informing me that
>>>>Sprint's
>>>>billing system was being upgraded through the 8th and changes
>>>>couldn't be made to my account. I went to sprint.com on the 10th
>>>>and found I needed to
>>>>update my user name and password. Today I want to pay my bill and
>>>>find that I can't see or pay online. I did a Google and found no
>>>>reference to any similar problems with Sprint's new Web site. I
>>>>tried turning off the McAfee firewall and using another computer
>>>>with a different operating system but still when I click the <Pay
>>>>Now> button, I see "This feature is
>>>>temporarily unavailable. Please try again later." I was able to pay
>>>>with *3 but would like to see a bill.
>>>>
>>>> Am I the only one seeing this problem? ... Dean
>>>
>>>I see it also. In my opinion, forcing customers to choose a new
>>>password could present a hardship. It's arguable, but it may be
>>>reason to end a contract without an etf.
>>
>> Just curious, on what grounds would it justify waiving the etf?
>>
>
>
> Denying a customer the access to his/her account as promised in the
> contract.
>
>
>

Except that what they are doing is in direct response to an FCC directive.
Not a company policy- your government at work.

Scott <[email protected]> wrote:

>"William Hershman" <[email protected]> wrote in
>news:udN_i.14401$763.11714@trnddc07:
>
>>>>I see it also. In my opinion, forcing customers to choose a new
>>>>password could present a hardship. It's arguable, but it may be
>>>>reason to end a contract without an etf.
>>>
>>> Just curious, on what grounds would it justify waiving the etf?
>>
>> Denying a customer the access to his/her account as promised in the
>> contract.
>>
>Except that what they are doing is in direct response to an FCC directive.
>Not a company policy- your government at work.

The FCC order SPrint to force a password change?

Jack Hamilton <[email protected]> wrote in
news:[email protected]:

> Scott <[email protected]> wrote:
>
>>"William Hershman" <[email protected]> wrote in
>>news:udN_i.14401$763.11714@trnddc07:
>>
>>>>>I see it also. In my opinion, forcing customers to choose a new
>>>>>password could present a hardship. It's arguable, but it may be
>>>>>reason to end a contract without an etf.
>>>>
>>>> Just curious, on what grounds would it justify waiving the etf?
>>>
>>> Denying a customer the access to his/her account as promised in the
>>> contract.
>>>
>>Except that what they are doing is in direct response to an FCC
>>directive. Not a company policy- your government at work.
>
> The FCC order SPrint to force a password change?
>
>

Yep- as part of a security crackdown ordered for all telcommunications
companies. The 118 page decision is available on the FCC website and gives
very detailed information of the changes required. It even has the
arguments made by the telcos outlining the huge inconvenience this would
cause for users.

http://hraunfoss.fcc.gov/edocs_publi...CC-07-22A1.pdf

Very interesting. I had a feeling something was up when my Internet,
wireless and land line provider all changed the way I sign on. Logging on
to each Web site is now a bit more difficult but not as irritating as going
through TSA to get on an airplane. So how can Comcast and Embarq have
updated their security without the problems Sprint is having? ... Dean

>> The FCC order SPrint to force a password change?
>>
>>
>
> Yep- as part of a security crackdown ordered for all telcommunications
> companies. The 118 page decision is available on the FCC website and
> gives very detailed information of the changes required. It even has
> the arguments made by the telcos outlining the huge inconvenience
> this would cause for users.
>
> http://hraunfoss.fcc.gov/edocs_publi...CC-07-22A1.pdf