Customer Service at Sprint Store

I went into the Sprint store to get a software upgrade. Some guy who
appeared to be drugged out came in and cut in front of me. He had a
mullet, a selfmade tanktop, and tattoos and was cursing sprint the
whole time. When he finally got to the rep, he threw his phone down
and kept flicking 20s at the rep. Now I know how some of these reps
get their attitude. That would be a crappy job. I bet you this was a
clear pay customer who got his phone shut off because of not paying
bills.

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Funny how Verizon doesn't have that problem. Guess they just aren't as
desperate for customers as Sprint, who'll give any bum with no credit a
phone.

"Captain" <[email protected]> wrote in message
news:[email protected]...
>
> I went into the Sprint store to get a software upgrade. Some guy who
> appeared to be drugged out came in and cut in front of me. He had a
> mullet, a selfmade tanktop, and tattoos and was cursing sprint the
> whole time. When he finally got to the rep, he threw his phone down
> and kept flicking 20s at the rep. Now I know how some of these reps
> get their attitude. That would be a crappy job. I bet you this was a
> clear pay customer who got his phone shut off because of not paying
> bills.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

On Sat, 09 Aug 2003 20:41:04 GMT, "Wesley Frater" <[email protected]> wrote:

>Funny how Verizon doesn't have that problem.

You mean that you're quite sure that all Verizon customers are
mentally balanced?

No, but at least they have money.

"David G. Imber" <[email protected]> wrote in message
news:[email protected]...
> You mean that you're quite sure that all Verizon customers are
> mentally balanced?
>
>
>
>

On Sun, 10 Aug 2003 01:06:53 GMT, "Wesley Frater" <[email protected]> wrote:

>No, but at least they have money.
>

Maybe this guy did too. All the story said was that this guy was
unstable and possibly drugged up. Read it again. The assumptions were all
on your part.

I ordinarily wouldn't respond to what seems like such a blatant
trolling effort, but this NG is actually used by people who want useful
information about how to maximize the benefits of a product. The original
poster at least offered something along those lines. I'm getting awfully
tired of people just barging in with their spurious "insights" obviously
intended just to show how they "feel" about Sprint. Got news: doesn't
matter.

>I'm getting awfully
>tired of people just barging in with their spurious "insights" obviously
>intended just to show how they "feel" about Sprint.
>Got news: doesn't matter.

Got news: It does matter.

Customers ... rude, polite, stupid, drugged, smart, sober all use the same green money. And that
green money is what keeps a company in business.

"The customer doesn't matter" is part of the reason why Sprint's market value is $5/share right now.

The customer is king. The customer IS the business. The customer can do without Sprint, but
Sprint can't do without the customer.

This isn't even Business 101. It's Business .099 beta. Should be the first thing that a CEO
thinks of in the morning, and the last thing he thinks of before going to bed (well, besides how to
scam the shareholders by giving himself large bonuses).

If I ran a company, I would keep very, very, very, very close tabs on those "spurious insights".

They matter. Alot.

On Mon, 11 Aug 2003 09:10:01 +0200 (CEST), Nomen Nescio <[email protected]>
wrote:

>
>If I ran a company, I would keep very, very, very, very close tabs on those "spurious insights".
>
>They matter. Alot.

You don't have to try to convince me that customer service and
customer opinions matter. As you point out, that's basic.

Did you read the original mail? One person recounted an unpleasant
incident at a SPCS store - made unpleasant not by the employee, but by a
customer who walked in off the street.

His "insight" boiled down to this: Sprint doesn't charge as much as
Verizon and isn't as stringent about credit background (which is debatable)
therefore they have a "wealthier" and thus "better" grade of users.

Genius, huh? Perhaps when Alan Greenspan retires they can tap this
guy. He's just full of useful information that will help business. He's
certainly helped me make more of my Sprint experience.

The Atlanta Journal Constitution ran a series of articles last week
with photos of homeless bums with cell phones getting free food
handouts from the local churches. More than one wit wondered where
they plug in to recharge and how do they get a bill?

Others noted that instead of using the cell phones to land a new job
they hear them discussing where they can score another load of drugs.





"Wesley Frater" <[email protected]> wrote in message
news:A%[email protected]...
> Funny how Verizon doesn't have that problem. Guess they just aren't
as
> desperate for customers as Sprint, who'll give any bum with no
credit a
> phone.
>
> "Captain" <[email protected]> wrote in message
> news:[email protected]...