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- 08-20-2003, 10:59 AM #1justinGuest
Wow, just a few days after filing the complaints with the BBBs in
Texas and Missouri, the Attorney Generals of both states, the FCC, I
finally received a phone call from Sprint Executive Service this
morning.
They agreed to waive the $150 fee.
They agreed to waive the $80 in activation charges for phones I've had
for four days.
They turned my service back on, like they said they would, until the
end of the billing cycle, which will allow me to tell friends my
numbers won't last long.
I guess writing 5 page letters does work sometimes. I still think
Sprint PCS needs to be investigated for deceptive advertising
practices.
I'd much rather do business with a company that says from the
beginning, "Mr. Green, if you're having trouble and can verify it,
we'll do what it takes to make you happy, even if that's letting you
leave without penalty."
It took 40 hours of my time, over 110 phone calls, $13.50 in certified
postage, to get Sprint PCS to act like a decent company.
› See More: I WIN!! MAN SPRINT PCS WAS FAST
- 08-20-2003, 11:58 AM #2letsgoflyers81Guest
Re: I WIN!! MAN SPRINT PCS WAS FAST
justin wrote:
> *Wow, just a few days after filing the complaints with the BBBs in
> Texas and Missouri, the Attorney Generals of both states, the FCC, I
> finally received a phone call from Sprint Executive Service this
> morning.
>
> They agreed to waive the $150 fee.
> They agreed to waive the $80 in activation charges for phones I've
> had
> for four days.
> They turned my service back on, like they said they would, until the
> end of the billing cycle, which will allow me to tell friends my
> numbers won't last long.
>
> I guess writing 5 page letters does work sometimes. I still think
> Sprint PCS needs to be investigated for deceptive advertising
> practices.
>
> I'd much rather do business with a company that says from the
> beginning, "Mr. Green, if you're having trouble and can verify it,
> we'll do what it takes to make you happy, even if that's letting you
> leave without penalty."
>
> It took 40 hours of my time, over 110 phone calls, $13.50 in
> certified
> postage, to get Sprint PCS to act like a decent company. *
Congrats. Glad to hear you made out well.
--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap
- 08-20-2003, 12:06 PM #3JRWGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
justin wrote:
> Wow, just a few days after filing the complaints with the BBBs in
> Texas and Missouri, the Attorney Generals of both states, the FCC, I
> finally received a phone call from Sprint Executive Service this
> morning.
Great news! That pretty much quiets the naysayers that complaining
won't get you anywhere!
- 08-20-2003, 12:20 PM #4MeGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
JRW wrote:
> justin wrote:
>
>> Wow, just a few days after filing the complaints with the BBBs in
>> Texas and Missouri, the Attorney Generals of both states, the FCC, I
>> finally received a phone call from Sprint Executive Service this
>> morning.
>
>
> Great news! That pretty much quiets the naysayers that complaining
> won't get you anywhere!
>
It all depends on HOW you complain. He wrote clearly and without calling
names and making a bunch of editorial comments. He had documentation of
what he had done and when he had done it. It was organized and clear,
and he knew what he wanted, and it was a reasonable request. That makes
all the difference in the world.
- 08-20-2003, 12:46 PM #5EricGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
<<Wow, just a few days after filing the complaints with the BBBs in
Texas and Missouri, the Attorney Generals of both states, the FCC, I
finally received a phone call from Sprint Executive Service this
morning. >>
Congratulations Justin. Even though I don't have the same complaints
you did, I am glad that you have proven that handling the situation with
patience and in an adult manner, problems can indeed be solved.
Eric
- 08-20-2003, 01:07 PM #6Phil, Squid-in-TrainingGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
"justin" <[email protected]> wrote in message
news:[email protected]...
> Wow, just a few days after filing the complaints with the BBBs in
Hey justin... out of curiosity, how old are you? I'm wondering if the
Sprint CSRs discriminate based on age...
--
Phil, Squid-in-Training
- 08-20-2003, 01:09 PM #7PhillipeGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
In article <[email protected]>,
JRW <jrw@___.com> wrote:
> justin wrote:
>
> > Wow, just a few days after filing the complaints with the BBBs in
> > Texas and Missouri, the Attorney Generals of both states, the FCC, I
> > finally received a phone call from Sprint Executive Service this
> > morning.
>
> Great news! That pretty much quiets the naysayers that complaining
> won't get you anywhere!
I said get Executive Services. I guess it takes a letter to your State's
Attorney general to do that, since Customer Advocates and the Switch
Board wont let you get their from below.
- 08-20-2003, 01:10 PM #8JRWGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
Me wrote:
> It all depends on HOW you complain. He wrote clearly and without calling
> names and making a bunch of editorial comments. He had documentation of
> what he had done and when he had done it. It was organized and clear,
> and he knew what he wanted, and it was a reasonable request. That makes
> all the difference in the world.
That is so true. Keeping personalities out of it, using proper grammer,
not using profanity, sticking to the facts, and referrring to a logical
progression of events is necesary.
- 08-20-2003, 01:26 PM #9JRWGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
Phil, Squid-in-Training wrote:
> Hey justin... out of curiosity, how old are you? I'm wondering if the
> Sprint CSRs discriminate based on age...
Justin is either over 40 and hence received a quality public
elementary and high school education or under 30 and went to
a private school.
The preceding was an ad hoc politcal commentary.
- 08-20-2003, 01:32 PM #10PhillipeGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
In article <[email protected]>,
"Phil, Squid-in-Training" <[email protected]> wrote:
> "justin" <[email protected]> wrote in message
> news:[email protected]...
> > Wow, just a few days after filing the complaints with the BBBs in
>
> Hey justin... out of curiosity, how old are you? I'm wondering if the
> Sprint CSRs discriminate based on age...
No but they do treat you differently based on the size of your monthly
bills, how long you've been with Sprint, and whether you pay your bills
on time. Numerous posts here have cited comments from CSR's that
indicate such.
- 08-20-2003, 04:02 PM #11Phil, Squid-in-TrainingGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Phil, Squid-in-Training" <[email protected]> wrote:
>
> > "justin" <[email protected]> wrote in message
> > news:[email protected]...
> > > Wow, just a few days after filing the complaints with the BBBs in
> >
> > Hey justin... out of curiosity, how old are you? I'm wondering if the
> > Sprint CSRs discriminate based on age...
>
> No but they do treat you differently based on the size of your monthly
> bills, how long you've been with Sprint, and whether you pay your bills
> on time. Numerous posts here have cited comments from CSR's that
> indicate such.
>
Yeah I was afraid of that. I bet that I would be given the runaround more
so than a high roller.
--
Phil, Squid-in-Training
- 08-20-2003, 05:06 PM #12Steven J SobolGuest
Re: I WIN!! MAN SPRINT PCS WAS FAST
Phil, Squid-in-Training <[email protected]> wrote:
> Yeah I was afraid of that. I bet that I would be given the runaround more
> so than a high roller.
Well, most companies *do* give customers preference when those customers spend
wads of money with them, as some large companies undoubtedly do.
I think the moral of this story, however, is that there is a baseline
service level which everyone deserves to get. Justin's problem was that he
wasn't receiving that service.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
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