Results 16 to 30 of 38
- 10-03-2003, 05:16 PM #16William J. BurlingameGuest
Re: Scam
On Fri, 03 Oct 2003 23:05:50 GMT, O/Siris <robjvargas@sprîntpcs.côm>
wrote:
>In article <[email protected]>,
>[email protected] says...
>> The rip-off mentality of Sprint has you well trained.
>>
>>
>
>
>Hmm, Netflix does this, too. Sign up free for the first month. *Unless
>you cancel*, you pay their monthly fee after that. So, too, with
>RealNetworks and their online radio service. And with virtually *every*
>service that is provided for free. No one cancels unless you contact
>them to cancel.
>
>How is that a rip-off?
In my case, I thought I had canceled after the first charges were
incurred.
Some companies make it very difficult to cancel. I've heard lots of
"war stories" about people having a difficult time when they try to
cancel AOL and cable service.
---------------------------------------------------------------
bs has been included as part of my e-mail address to reduce the
amount of spam mail. Change the 'bs'in my address to 'bellsouth'
to send me a message.
Bill Burlingame
› See More: Scam
- 10-03-2003, 06:34 PM #17JesseGuest
Re: Scam
William J. Burlingame <[email protected]> wrote in
news:[email protected]:
> I made a call to Sprint after I got my Aug. invoice and it was removed
> from that invoice, but it appeared again on the Sep. invoice and I was
> told it would not be removed. Why would they remove it from the Aug.
> invoice if I hadn't requested a cancellation at that time? I don't
> get where you get the idea that I'm not being responsible for my
> actions.
Well you may have a point there I for forgot about that part but...
I think expecting them to remove it in the first place was rather naive.
When you say 'YES' to something,its more or less incumbant upon you to know
what your agreeing to.
Any marketing ploy that offers you a period of free or discounted
service,be it from PCS,the phone company,cable,ISP or whatever,will auto
charge you unless you make the effort to call back and cancel.
>
> I understand that all providers have areas of poor reception and I've
> received a Sprint signal in areas where the Verizon signal was nil,
> but at my home, the opposite is true and that's where I make most of
> my calls. From what I can tell, Verizon has more national coverage
> than does it's competition.
>
Sure some carriers have an edge in particuliar markets,and what works for
me may suck for you,and vice versa.
Personally I've been with sprint for over 3 years, and the only time I've
ever had a dropped call was during the recent blackout,and my signal is
rarely if ever absent.
I thus feel I'm getting good service, and have no need to scout out the
competition at this time.
- 10-03-2003, 06:37 PM #18JesseGuest
Re: Scam
"Phill." <[email protected]> wrote in
news:[email protected]:
> In article <[email protected]>,
> Jesse <[email protected]> wrote:
>
>> William J. Burlingame <[email protected]> wrote in
>> news[email protected]:
>>
>> > Earlier this past summer I called sprint about some charges on my
>> > invoice. After everything was clarified the agent said they would
>> > give me two months of Voice Command and Wireless Web. I said I had
>> > no need for those services, but he said there was no charge. I
>> > agreed. I assumed that the services would be dropped at the end of
>> > the two months, but they weren't. I received an invoice that
>> > included an extra $10 for the services. I called and complained
>> > and they were removed from the invoice. My September bill also had
>> > the $10 charge. When I called, the agent said I never asked to have
>> > the services canceled and he would not remover the charges.
>> > Yesterday, I canceled my Sprint PCS account and I am now a Verizon
>> > user. Verizon offers more features at a cheaper price and
>> > Verizon's signal is stronger than Sprint's at my home. I use my
>> > cell phone for all my long distance calls.
>> > ---------------------------------------------------------------
>> >
>>
>> After 2 free months,would it not be logical to assume that they would
>> start charging ?
>
> The rip-off mentality of Sprint has you well trained.
Can it crybaby.
If you can't be responsible for what you agree to,then you are regressing
straight back towards the womb.
- 10-03-2003, 06:40 PM #19Justin GreenGuest
Re: Scam
"Jesse" <[email protected]> wrote in message
news:[email protected]...
> "Phill." <[email protected]> wrote in
> news:[email protected]:
>
> > In article <[email protected]>,
> > Jesse <[email protected]> wrote:
> >
> >> William J. Burlingame <[email protected]> wrote in
> >> news[email protected]:
> >>
> >> > Earlier this past summer I called sprint about some charges on my
> >> > invoice. After everything was clarified the agent said they would
> >> > give me two months of Voice Command and Wireless Web. I said I had
> >> > no need for those services, but he said there was no charge. I
> >> > agreed. I assumed that the services would be dropped at the end of
> >> > the two months, but they weren't. I received an invoice that
> >> > included an extra $10 for the services. I called and complained
> >> > and they were removed from the invoice. My September bill also had
> >> > the $10 charge. When I called, the agent said I never asked to have
> >> > the services canceled and he would not remover the charges.
> >> > Yesterday, I canceled my Sprint PCS account and I am now a Verizon
> >> > user. Verizon offers more features at a cheaper price and
> >> > Verizon's signal is stronger than Sprint's at my home. I use my
> >> > cell phone for all my long distance calls.
> >> > ---------------------------------------------------------------
> >> >
> >>
> >> After 2 free months,would it not be logical to assume that they would
> >> start charging ?
> >
> > The rip-off mentality of Sprint has you well trained.
>
> Can it crybaby.
> If you can't be responsible for what you agree to,then you are regressing
> straight back towards the womb.
Here's the deal. Sprint CS should start helping the customers instead of
trying to sell additional services.
- 10-03-2003, 06:55 PM #20O/SirisGuest
Re: Scam
In article <[email protected]>, [email protected]=20
says...
> In my case, I thought I had canceled after the first charges were
> incurred.
>=20
>=20
I was speaking to Phil. I understand your problem with having to call=20
twice to get the feature removed. Whomever refused to do it was an=20
idiot who'd probably miss the fry container at a MicDonald's even using=20
that funky scoop they use.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 10-03-2003, 07:28 PM #21Justin GreenGuest
Re: Scam
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> In my case, I thought I had canceled after the first charges were
> incurred.
>
>
I was speaking to Phil. I understand your problem with having to call
twice to get the feature removed. Whomever refused to do it was an
idiot who'd probably miss the fry container at a MicDonald's even using
that funky scoop they use.
--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.
MicDonalds?
- 10-03-2003, 08:17 PM #22Sam IamGuest
Re: Scam
This is the old bait and switch. Marketing people rationalize it that
they're offering to
"begin a new service, and the first two months will be free"
but in delivery it is more often with over zealous and under scroupulous
marketing and sales people
"would you like this service for two months free"
See the difference? The first one implies continuance and further
charges, the second implies it's just 2 months free, and that's it.
What they sometimes do (or used to do more) is actually be honest and
tell you that you'd need to cancel after n months, emphasizing that
explicitly. That IMO is the only decent way to do things, but is so
often not in an environment where people seem to hope to close a
profitable deal by any means, ambiguity or borderline deception
included.
So yeah, unfortunately due to A-holes you have to be careful of this
scam and personally I always make sure to force them to state the
specifics, and then get PO'ed that they didn't tell me explicitly and
make sure to tell a sup or at least tell the rep that I was PO'ed and
they better cut that crap out.
If everybody did that, it would stop. Consumers are such suckers now
though. No personal offense meant to you because you sincerely thought
they would be more honest, which is unfortunately not true.
[posted via phonescoop.com]
- 10-04-2003, 07:13 AM #23JustinGuest
Re: Scam
"Jesse" <[email protected]> wrote in message
news:[email protected]...
> Justin Green wrote:
> > "Jesse" <[email protected]> wrote in message
> > news:[email protected]...
> >
> >>"Phill." <[email protected]> wrote in
> >>news:[email protected]:
> >>
> >>
> >>>In article <[email protected]>,
> >>> Jesse <[email protected]> wrote:
> >>>
> >>>
> >>>>William J. Burlingame <[email protected]> wrote in
> >>>>news[email protected]:
> >>>>
> >>>>
> >>>>>Earlier this past summer I called sprint about some charges on my
> >>>>>invoice. After everything was clarified the agent said they would
> >>>>>give me two months of Voice Command and Wireless Web. I said I had
> >>>>>no need for those services, but he said there was no charge. I
> >>>>>agreed. I assumed that the services would be dropped at the end of
> >>>>>the two months, but they weren't. I received an invoice that
> >>>>>included an extra $10 for the services. I called and complained
> >>>>>and they were removed from the invoice. My September bill also had
> >>>>>the $10 charge. When I called, the agent said I never asked to have
> >>>>>the services canceled and he would not remover the charges.
> >>>>>Yesterday, I canceled my Sprint PCS account and I am now a Verizon
> >>>>>user. Verizon offers more features at a cheaper price and
> >>>>>Verizon's signal is stronger than Sprint's at my home. I use my
> >>>>>cell phone for all my long distance calls.
> >>>>>---------------------------------------------------------------
> >>>>>
> >>>>
> >>>>After 2 free months,would it not be logical to assume that they would
> >>>>start charging ?
> >>>
> >>>The rip-off mentality of Sprint has you well trained.
> >>
> >>Can it crybaby.
> >>If you can't be responsible for what you agree to,then you are
regressing
> >>straight back towards the womb.
> >
> >
> >
> > Here's the deal. Sprint CS should start helping the customers instead
of
> > trying to sell additional services.
> >
> >
> I can agree with that,if you also apply it to the myriad of other
> businesses/services which try to sell you additional services.
> I get offers from comcast every month with my bill imploring me to
> upgrade my cable service. Phone company never ceases to inform me of
> every latest feature and service they would like me to subscribe to.
> Hell,the computer I'm typing on is 6 years old,and I still get letters
> from IBM wondering when I'm ever going to buy a new one (actually,I
> already have,but not from IBM though).
> They are in a hyper competitive market,and if they are not aggressive
> with their marketing,they will sink - Pure and simple.
> Everyone has their own experiences with the companies that they deal with.
> My dealings with sprint happen to be pleasant,and to date I have no
gripes.
> My daughter lost her phone a couple months back,and I had that one
> deactivated,and had a spare reactivated in about 10 minutes.
> I think thats pretty damn good service.
> So whats your gripe ?
> Are you just saying that,in general,sprint sucks ?
> Or did you get screwed ?
> In either case,then why are you still with them ?
I'm back to get Rob to back up his bull****.
Sure, it's competitive. But when you call Sprint to get an issue resolved,
their first priority should be to fix the issue, not to sell. That's just
plain insulting.
- 10-04-2003, 11:30 AM #24Nomen NescioGuest
Re: Scam
What about those of us who never requested or agreed to "Voice Command" at any point in time, but
had it added to our account anyway?
I know about ten people who this has happened to, including myself.
Are we irresponsible as well? Should we all be proactively calling Sprint and telling them in
advance which features that we don't want?
- 10-04-2003, 11:35 AM #25JustinGuest
Re: Scam
"Nomen Nescio" <[email protected]> wrote in message
news:[email protected]...
> What about those of us who never requested or agreed to "Voice Command" at
any point in time, but
> had it added to our account anyway?
>
> I know about ten people who this has happened to, including myself.
>
> Are we irresponsible as well? Should we all be proactively calling Sprint
and telling them in
> advance which features that we don't want?
I agree. Sprint and other companies who add services and require that you
"opt out" for the service are banking on those who are too lazy to fight
with them and cancel.
- 10-04-2003, 12:00 PM #26Steven J SobolGuest
Re: Scam
Justin <[email protected]> wrote:
> I agree. Sprint and other companies who add services and require that you
> "opt out" for the service are banking on those who are too lazy to fight
> with them and cancel.
Irrelevant to this particular discussion because the OP was asked whether he
wanted the features, and agreed to have them added (why, I don't know; when
SPCS reps ask me to add Voice Command and WW I just tell them not to.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 10-04-2003, 12:03 PM #27JustinGuest
Re: Scam
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Justin <[email protected]> wrote:
>
> > I agree. Sprint and other companies who add services and require that
you
> > "opt out" for the service are banking on those who are too lazy to fight
> > with them and cancel.
>
> Irrelevant to this particular discussion because the OP was asked whether
he
> wanted the features, and agreed to have them added (why, I don't know;
when
> SPCS reps ask me to add Voice Command and WW I just tell them not to.
>
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
No, the other person said she never asked for it:
"What about those of us who never requested or agreed to "Voice Command" at
any point in time, but
had it added to our account anyway?"
- 10-04-2003, 01:05 PM #28Steven J SobolGuest
Re: Scam
Justin <[email protected]> wrote:
> "What about those of us who never requested or agreed to "Voice Command" at
> any point in time, but
> had it added to our account anyway?"
Oops, you're right. Yup, there's no excuse for that.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 10-04-2003, 01:22 PM #29Big PoppaGuest
Re: Scam
And it should be dealt with the same as changing your LD carrier without
approval.. I think it was called "Slamming" or something... I know the
upsell teams arent suppose to do it.. and can be placed on corrective
action if not fired for doing it, if they are caught and reported.
Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> Justin <[email protected]> wrote:
>
> > "What about those of us who never requested or agreed to "Voice Command" at
> > any point in time, but
> > had it added to our account anyway?"
>
> Oops, you're right. Yup, there's no excuse for that.
>
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
[posted via phonescoop.com]
- 10-04-2003, 04:38 PM #30Steven J SobolGuest
Re: Scam
Big Poppa <[email protected]> wrote:
> And it should be dealt with the same as changing your LD carrier without
> approval.. I think it was called "Slamming" or something...
'Tis.
Slamming is switching phone carriers, cramming is the adding of services to
your bill that you never ordered. Actually, "cramming" is the appropriate
telecomm term in this case.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
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