Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 38
  1. #16
    William J. Burlingame
    Guest

    Re: Scam

    On Fri, 03 Oct 2003 23:05:50 GMT, O/Siris <robjvargas@sprîntpcs.côm>
    wrote:

    >In article <[email protected]>,
    >[email protected] says...
    >> The rip-off mentality of Sprint has you well trained.
    >>
    >>

    >
    >
    >Hmm, Netflix does this, too. Sign up free for the first month. *Unless
    >you cancel*, you pay their monthly fee after that. So, too, with
    >RealNetworks and their online radio service. And with virtually *every*
    >service that is provided for free. No one cancels unless you contact
    >them to cancel.
    >
    >How is that a rip-off?


    In my case, I thought I had canceled after the first charges were
    incurred.

    Some companies make it very difficult to cancel. I've heard lots of
    "war stories" about people having a difficult time when they try to
    cancel AOL and cable service.
    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



    See More: Scam




  2. #17
    Jesse
    Guest

    Re: Scam

    William J. Burlingame <[email protected]> wrote in
    news:[email protected]:

    > I made a call to Sprint after I got my Aug. invoice and it was removed
    > from that invoice, but it appeared again on the Sep. invoice and I was
    > told it would not be removed. Why would they remove it from the Aug.
    > invoice if I hadn't requested a cancellation at that time? I don't
    > get where you get the idea that I'm not being responsible for my
    > actions.


    Well you may have a point there I for forgot about that part but...
    I think expecting them to remove it in the first place was rather naive.
    When you say 'YES' to something,its more or less incumbant upon you to know
    what your agreeing to.
    Any marketing ploy that offers you a period of free or discounted
    service,be it from PCS,the phone company,cable,ISP or whatever,will auto
    charge you unless you make the effort to call back and cancel.

    >
    > I understand that all providers have areas of poor reception and I've
    > received a Sprint signal in areas where the Verizon signal was nil,
    > but at my home, the opposite is true and that's where I make most of
    > my calls. From what I can tell, Verizon has more national coverage
    > than does it's competition.
    >


    Sure some carriers have an edge in particuliar markets,and what works for
    me may suck for you,and vice versa.
    Personally I've been with sprint for over 3 years, and the only time I've
    ever had a dropped call was during the recent blackout,and my signal is
    rarely if ever absent.
    I thus feel I'm getting good service, and have no need to scout out the
    competition at this time.



  3. #18
    Jesse
    Guest

    Re: Scam

    "Phill." <[email protected]> wrote in
    news:[email protected]:

    > In article <[email protected]>,
    > Jesse <[email protected]> wrote:
    >
    >> William J. Burlingame <[email protected]> wrote in
    >> news[email protected]:
    >>
    >> > Earlier this past summer I called sprint about some charges on my
    >> > invoice. After everything was clarified the agent said they would
    >> > give me two months of Voice Command and Wireless Web. I said I had
    >> > no need for those services, but he said there was no charge. I
    >> > agreed. I assumed that the services would be dropped at the end of
    >> > the two months, but they weren't. I received an invoice that
    >> > included an extra $10 for the services. I called and complained
    >> > and they were removed from the invoice. My September bill also had
    >> > the $10 charge. When I called, the agent said I never asked to have
    >> > the services canceled and he would not remover the charges.
    >> > Yesterday, I canceled my Sprint PCS account and I am now a Verizon
    >> > user. Verizon offers more features at a cheaper price and
    >> > Verizon's signal is stronger than Sprint's at my home. I use my
    >> > cell phone for all my long distance calls.
    >> > ---------------------------------------------------------------
    >> >

    >>
    >> After 2 free months,would it not be logical to assume that they would
    >> start charging ?

    >
    > The rip-off mentality of Sprint has you well trained.


    Can it crybaby.
    If you can't be responsible for what you agree to,then you are regressing
    straight back towards the womb.



  4. #19
    Justin Green
    Guest

    Re: Scam


    "Jesse" <[email protected]> wrote in message
    news:[email protected]...
    > "Phill." <[email protected]> wrote in
    > news:[email protected]:
    >
    > > In article <[email protected]>,
    > > Jesse <[email protected]> wrote:
    > >
    > >> William J. Burlingame <[email protected]> wrote in
    > >> news[email protected]:
    > >>
    > >> > Earlier this past summer I called sprint about some charges on my
    > >> > invoice. After everything was clarified the agent said they would
    > >> > give me two months of Voice Command and Wireless Web. I said I had
    > >> > no need for those services, but he said there was no charge. I
    > >> > agreed. I assumed that the services would be dropped at the end of
    > >> > the two months, but they weren't. I received an invoice that
    > >> > included an extra $10 for the services. I called and complained
    > >> > and they were removed from the invoice. My September bill also had
    > >> > the $10 charge. When I called, the agent said I never asked to have
    > >> > the services canceled and he would not remover the charges.
    > >> > Yesterday, I canceled my Sprint PCS account and I am now a Verizon
    > >> > user. Verizon offers more features at a cheaper price and
    > >> > Verizon's signal is stronger than Sprint's at my home. I use my
    > >> > cell phone for all my long distance calls.
    > >> > ---------------------------------------------------------------
    > >> >
    > >>
    > >> After 2 free months,would it not be logical to assume that they would
    > >> start charging ?

    > >
    > > The rip-off mentality of Sprint has you well trained.

    >
    > Can it crybaby.
    > If you can't be responsible for what you agree to,then you are regressing
    > straight back towards the womb.



    Here's the deal. Sprint CS should start helping the customers instead of
    trying to sell additional services.





  5. #20
    O/Siris
    Guest

    Re: Scam

    In article <[email protected]>, [email protected]=20
    says...
    > In my case, I thought I had canceled after the first charges were
    > incurred.
    >=20
    >=20


    I was speaking to Phil. I understand your problem with having to call=20
    twice to get the feature removed. Whomever refused to do it was an=20
    idiot who'd probably miss the fry container at a MicDonald's even using=20
    that funky scoop they use.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  6. #21
    Justin Green
    Guest

    Re: Scam


    "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    news:[email protected]...
    In article <[email protected]>, [email protected]
    says...
    > In my case, I thought I had canceled after the first charges were
    > incurred.
    >
    >


    I was speaking to Phil. I understand your problem with having to call
    twice to get the feature removed. Whomever refused to do it was an
    idiot who'd probably miss the fry container at a MicDonald's even using
    that funky scoop they use.

    --
    -+-
    RØß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.

    MicDonalds?






  7. #22
    Sam Iam
    Guest

    Re: Scam

    This is the old bait and switch. Marketing people rationalize it that
    they're offering to

    "begin a new service, and the first two months will be free"

    but in delivery it is more often with over zealous and under scroupulous
    marketing and sales people

    "would you like this service for two months free"

    See the difference? The first one implies continuance and further
    charges, the second implies it's just 2 months free, and that's it.

    What they sometimes do (or used to do more) is actually be honest and
    tell you that you'd need to cancel after n months, emphasizing that
    explicitly. That IMO is the only decent way to do things, but is so
    often not in an environment where people seem to hope to close a
    profitable deal by any means, ambiguity or borderline deception
    included.

    So yeah, unfortunately due to A-holes you have to be careful of this
    scam and personally I always make sure to force them to state the
    specifics, and then get PO'ed that they didn't tell me explicitly and
    make sure to tell a sup or at least tell the rep that I was PO'ed and
    they better cut that crap out.

    If everybody did that, it would stop. Consumers are such suckers now
    though. No personal offense meant to you because you sincerely thought
    they would be more honest, which is unfortunately not true.

    [posted via phonescoop.com]



  8. #23
    Justin
    Guest

    Re: Scam


    "Jesse" <[email protected]> wrote in message
    news:[email protected]...
    > Justin Green wrote:
    > > "Jesse" <[email protected]> wrote in message
    > > news:[email protected]...
    > >
    > >>"Phill." <[email protected]> wrote in
    > >>news:[email protected]:
    > >>
    > >>
    > >>>In article <[email protected]>,
    > >>> Jesse <[email protected]> wrote:
    > >>>
    > >>>
    > >>>>William J. Burlingame <[email protected]> wrote in
    > >>>>news[email protected]:
    > >>>>
    > >>>>
    > >>>>>Earlier this past summer I called sprint about some charges on my
    > >>>>>invoice. After everything was clarified the agent said they would
    > >>>>>give me two months of Voice Command and Wireless Web. I said I had
    > >>>>>no need for those services, but he said there was no charge. I
    > >>>>>agreed. I assumed that the services would be dropped at the end of
    > >>>>>the two months, but they weren't. I received an invoice that
    > >>>>>included an extra $10 for the services. I called and complained
    > >>>>>and they were removed from the invoice. My September bill also had
    > >>>>>the $10 charge. When I called, the agent said I never asked to have
    > >>>>>the services canceled and he would not remover the charges.
    > >>>>>Yesterday, I canceled my Sprint PCS account and I am now a Verizon
    > >>>>>user. Verizon offers more features at a cheaper price and
    > >>>>>Verizon's signal is stronger than Sprint's at my home. I use my
    > >>>>>cell phone for all my long distance calls.
    > >>>>>---------------------------------------------------------------
    > >>>>>
    > >>>>
    > >>>>After 2 free months,would it not be logical to assume that they would
    > >>>>start charging ?
    > >>>
    > >>>The rip-off mentality of Sprint has you well trained.
    > >>
    > >>Can it crybaby.
    > >>If you can't be responsible for what you agree to,then you are

    regressing
    > >>straight back towards the womb.

    > >
    > >
    > >
    > > Here's the deal. Sprint CS should start helping the customers instead

    of
    > > trying to sell additional services.
    > >
    > >

    > I can agree with that,if you also apply it to the myriad of other
    > businesses/services which try to sell you additional services.
    > I get offers from comcast every month with my bill imploring me to
    > upgrade my cable service. Phone company never ceases to inform me of
    > every latest feature and service they would like me to subscribe to.
    > Hell,the computer I'm typing on is 6 years old,and I still get letters
    > from IBM wondering when I'm ever going to buy a new one (actually,I
    > already have,but not from IBM though).
    > They are in a hyper competitive market,and if they are not aggressive
    > with their marketing,they will sink - Pure and simple.
    > Everyone has their own experiences with the companies that they deal with.
    > My dealings with sprint happen to be pleasant,and to date I have no

    gripes.
    > My daughter lost her phone a couple months back,and I had that one
    > deactivated,and had a spare reactivated in about 10 minutes.
    > I think thats pretty damn good service.
    > So whats your gripe ?
    > Are you just saying that,in general,sprint sucks ?
    > Or did you get screwed ?
    > In either case,then why are you still with them ?


    I'm back to get Rob to back up his bull****.

    Sure, it's competitive. But when you call Sprint to get an issue resolved,
    their first priority should be to fix the issue, not to sell. That's just
    plain insulting.





  9. #24
    Nomen Nescio
    Guest

    Re: Scam

    What about those of us who never requested or agreed to "Voice Command" at any point in time, but
    had it added to our account anyway?

    I know about ten people who this has happened to, including myself.

    Are we irresponsible as well? Should we all be proactively calling Sprint and telling them in
    advance which features that we don't want?




  10. #25
    Justin
    Guest

    Re: Scam


    "Nomen Nescio" <[email protected]> wrote in message
    news:[email protected]...
    > What about those of us who never requested or agreed to "Voice Command" at

    any point in time, but
    > had it added to our account anyway?
    >
    > I know about ten people who this has happened to, including myself.
    >
    > Are we irresponsible as well? Should we all be proactively calling Sprint

    and telling them in
    > advance which features that we don't want?



    I agree. Sprint and other companies who add services and require that you
    "opt out" for the service are banking on those who are too lazy to fight
    with them and cancel.





  11. #26
    Steven J Sobol
    Guest

    Re: Scam

    Justin <[email protected]> wrote:

    > I agree. Sprint and other companies who add services and require that you
    > "opt out" for the service are banking on those who are too lazy to fight
    > with them and cancel.


    Irrelevant to this particular discussion because the OP was asked whether he
    wanted the features, and agreed to have them added (why, I don't know; when
    SPCS reps ask me to add Voice Command and WW I just tell them not to.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  12. #27
    Justin
    Guest

    Re: Scam


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]...
    > Justin <[email protected]> wrote:
    >
    > > I agree. Sprint and other companies who add services and require that

    you
    > > "opt out" for the service are banking on those who are too lazy to fight
    > > with them and cancel.

    >
    > Irrelevant to this particular discussion because the OP was asked whether

    he
    > wanted the features, and agreed to have them added (why, I don't know;

    when
    > SPCS reps ask me to add Voice Command and WW I just tell them not to.
    >
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    No, the other person said she never asked for it:

    "What about those of us who never requested or agreed to "Voice Command" at
    any point in time, but
    had it added to our account anyway?"





  13. #28
    Steven J Sobol
    Guest

    Re: Scam

    Justin <[email protected]> wrote:

    > "What about those of us who never requested or agreed to "Voice Command" at
    > any point in time, but
    > had it added to our account anyway?"


    Oops, you're right. Yup, there's no excuse for that.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  14. #29
    Big Poppa
    Guest

    Re: Scam

    And it should be dealt with the same as changing your LD carrier without
    approval.. I think it was called "Slamming" or something... I know the
    upsell teams arent suppose to do it.. and can be placed on corrective
    action if not fired for doing it, if they are caught and reported.

    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > Justin <[email protected]> wrote:
    >
    > > "What about those of us who never requested or agreed to "Voice Command" at
    > > any point in time, but
    > > had it added to our account anyway?"

    >
    > Oops, you're right. Yup, there's no excuse for that.
    >
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com]



  15. #30
    Steven J Sobol
    Guest

    Re: Scam

    Big Poppa <[email protected]> wrote:
    > And it should be dealt with the same as changing your LD carrier without
    > approval.. I think it was called "Slamming" or something...


    'Tis.

    Slamming is switching phone carriers, cramming is the adding of services to
    your bill that you never ordered. Actually, "cramming" is the appropriate
    telecomm term in this case.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  • Similar Threads




  • Page 2 of 3 FirstFirst 123 LastLast