Dear Sprint PCS,

"Notan" <[email protected]> wrote in message
news:[email protected]...
> Nehmo Sergheyev wrote:
> >
> > <snip>
> >
> > I would say that every customer has problems with Sprint. For one thing,
> > the advertisement is deceptive (this is not what caused my departure,
> > BTW), and every customer, in a way, suffers because of that. And
> > considering the crowd of people with problems waiting in line at the
> > store, and considering my personal experience, your claim of "friends
> > and family" with *no* problems is suspicious.
>
> And I would say that you're wrong.
>
> Sprint's advertising doesn't affect me, in the least, as I'm already
> a subscriber.
>
> Any time I've been in a Sprint store, the majority of people "with
> problems" are those with billing problems and, from the looks of
> them, probably have billing problems with many other service providers.

And I would have to agree with Notan -- had Sprint PCS for several years
now, they are the fourth provider I've had in the last dozen years, and have
been by far the best and most reliable.

---

› See More: Dear Sprint PCS,

"Notan" <[email protected]> wrote in message
news:[email protected]...
> Nehmo Sergheyev wrote:
> >
> > <snip>
> >
> > I would say that every customer has problems with Sprint. For one thing,
> > the advertisement is deceptive (this is not what caused my departure,
> > BTW), and every customer, in a way, suffers because of that. And
> > considering the crowd of people with problems waiting in line at the
> > store, and considering my personal experience, your claim of "friends
> > and family" with *no* problems is suspicious.
>
> And I would say that you're wrong.
>
> Sprint's advertising doesn't affect me, in the least, as I'm already
> a subscriber.
>
> Any time I've been in a Sprint store, the majority of people "with
> problems" are those with billing problems and, from the looks of
> them, probably have billing problems with many other service providers.

And I would have to agree with Notan -- had Sprint PCS for several years
now, they are the fourth provider I've had in the last dozen years, and have
been by far the best and most reliable.

Dont let the door hit you in the ass... see ya ...


"Nehmo Sergheyev" <[email protected]> wrote in message
news:[email protected]...
> - Steve Sobol -
> > If you would like to give details of your problem, there may be people
> who can > help you figure out how to resolve it.
>
> - Nehmo -
> I'm posting this not in an attempt to solve the problem. I've already
> given up on that after spending several phone calls, half a day +, and a
> trip down to the Sprint store, where I found several other people with
> problems. If someone at Sprint wants to know what the problem is, look
> up my name. I apologize if I piqued your curiosity.
>
> My purpose in posting here is to announce that I'm going to another
> provider and to warn prospective customers.
>
> - Steve Sobol -
> > Sprint has problems, yes, but there are plenty of people (including
> myself, my
> > wife, and many of our friends and family members) who don't have
> problems with
> > Sprint.
>
> - Nehmo -
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
>
> - Steve Sobol -
> > I've been a customer since 12/00, so I was around during the worst
> > periods. Tell us what's going on... many of the other people on the
> SPCS
> > newsgroup are longtime customers too and we may be able to help you.
>
> - Nehmo -
> What value is there in being a long-time customer? The offers give
> preferential treatment to new customers. And when I was discussing
> things with Sprint employees, not one gave me any extra consideration
> for my brand loyalty.
>
> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.
>
> --
> *********************
> * Nehmo Sergheyev *
> *********************
> .
>

Scott en Aztlán <[email protected]> wrote:
>And that's the secret of good service with SprintPCS: as long as you
>never need to contact them to fix problems or make changes to your
>service, you'll be fine.

That's true of so many products. I had Gateway computers for many
years, with no problems. Does that mean Gateway was a responsive
company? Judging by the numbers of complaints, maybe not. But I
never had to contact them, so it didn't much matter to me.

Incidentally, Usenet had a lot to do with my Gateway satisfaction -
could get questions answered in newsgroups, so I never had the need to
test Gateway's customer service. And this is true of lots of other
products (particularly tech products), where I probably woulda been a
very unhappy camper if Usenet hadn't been available and I had to
tackle telephone support...

"Nehmo Sergheyev" <[email protected]> wrote in message
news:[email protected]...
> - Steve Sobol -
> > If you would like to give details of your problem, there may be people
> who can > help you figure out how to resolve it.
>
> - Nehmo -
> I'm posting this not in an attempt to solve the problem. I've already
> given up on that after spending several phone calls, half a day +, and a
> trip down to the Sprint store, where I found several other people with
> problems. If someone at Sprint wants to know what the problem is, look
> up my name. I apologize if I piqued your curiosity.

So, in other words, all you want to do, is whine whine whine, and not
explain what your alleged problem was. You've said nothing about a prior
account, save that you may have been one of the credit challenged customers
who had to pay $3 to talk to CS, when CS had that charge in effect.

You mentioned that you changed to a F & F account and that N & W start @
9:00 PM. You've also said that SPCS made money on your account. If you've
been on that minimal minute account option, I doubt it very much that SPCS
made much ... if any profit on your account. SPCS makes money on accounts @
$50+/mo. IOW, you haven't said diddley other wise.

So, let me ask you ... why should anyone take what you say with a grain of
salt and believe anything you mention here?

You want some credibility here? Outline what account you were on, and what
problems you think you had.

Bob

"Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
> What value is there in being a long-time customer? The offers give
> preferential treatment to new customers. And when I was discussing
> things with Sprint employees, not one gave me any extra consideration
> for my brand loyalty.

It qualifies you for getting a sweet retention plan (I have one)
and $150 rebate per phone every 18 months.

> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.

Sprint's policies are basically no different than that of the other
carriers. What makes you think you'll get better treatment from
a different carrier?

--
John Richards

"Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
> The ads make it look
> like Sprint feels it's unethical to charge people exorbitant rates for
> going over your anytime minutes. If Sprint feels that way, why does it
> charge so much when someone does? And if it really feels that way,
> shouldn't it refund some of the millions it gouged people out of?

ALL advertisements are somewhat deceptive since they only reveal
the positive aspects of a product. It is up to up to you, as a smart
consumer, to read the fine print and research the negative aspects.
Since when are ads to be taken at face value?

--
John Richards

"Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]...
> - Steve Sobol -
>> And another carrier would be different how?
>
> - Nehmo -
> I don't know. From my perspective, it's unlikely for one to be worse.

You're responding emotionally rather than rationally.
Have you heard of jumping from the frying pan into the fire?
Sounds like that's what you are contemplating doing.
Do the consumer research, then make an informed decision.

--
John Richards

"Scott en Aztlán" <[email protected]> wrote in message
news[email protected]...
> And that's the secret of good service with SprintPCS: as long as you
> never need to contact them to fix problems or make changes to your
> service, you'll be fine.

I've contacted them on several occasions for various reasons - comparing
plans, changing plans, etc and never once had a problem

Well said. any better treatment from a different carrier? No. As an
industry, all US Cellular Service is fair, with an occasional good. Sprint
PCS rates a C for me. ATTWS, now cingular, has slipped from the Pacific
Bell days rates a C-. Under Cingular, the new slogan is "get less".
Verizon is no better than a B-. I know how cellular companies work, and I
do ok these days. I believe it when people have issues and problems, and
they are ignored.

"John Richards" <[email protected]> wrote in message
news:[email protected]...

> Sprint's policies are basically no different than that of the other
> carriers. What makes you think you'll get better treatment from
> a different carrier?
>
> --
> John Richards

I went to a Sprint store and boy was I scared. It was full of
gang-bangers and people not white like me. Even the employees were
scary.

Talk a lot wrote:
>
> I went to a Sprint store and boy was I scared. It was full of
> gang-bangers and people not white like me. Even the employees were
> scary.

White like you?

I'm white, and I'm glad I'm not white like YOU!

Notan

Mee too.

"Notan" <[email protected]> wrote in message
news:[email protected]...
> Talk a lot wrote:
>>
>> I went to a Sprint store and boy was I scared. It was full of
>> gang-bangers and people not white like me. Even the employees were
>> scary.
>
> White like you?
>
> I'm white, and I'm glad I'm not white like YOU!
>
> Notan

Talk a lot <[email protected]> wrote in
news:[email protected]:

> I went to a Sprint store and boy was I scared. It was full of
> gang-bangers and people not white like me. Even the employees were
> scary.
>

Try Cingular

"Try Cingular"

Please elaborate. Your response is very cryptic.


"Ski" <[email protected]> wrote in message
news:[email protected]...
> Talk a lot <[email protected]> wrote in
> news:[email protected]:
>
>> I went to a Sprint store and boy was I scared. It was full of
>> gang-bangers and people not white like me. Even the employees were
>> scary.
>>
>
> Try Cingular