visual voicemail will not share will not archive will not delete

visual voicemail
same galaxy j3
one has version
T.9.0.0.26
the other has version
T.9.0.1.19

version
T.9.0.1.19
lets me delete and archive

version
T.9.0.0.26
doesn't let me do anything
I select the message and deselect the message
but I don't get any options to do anything with it

PLUS!
I could have sworn there was a share button because I used it on an older phone,
texted out a voicemail to several people
but now I can't find the share button
and when I checked which version I get the same as the new one
version
T.9.0.1.19
so I can still archive and share from the archive
but there was a more direct button before that let share without archiving

any piece of electronic communications hardware is potentially forensic evidence

is there an easy way to get into the data and extract old voicemail that hasn't been deleted or archived and extract it otherwise?

I've shopped apps and apps stores but not finding anything usefulful

what's easy?
what's quick?
what's affordable?
what's neither easy nor quick but doesn't cost too much money?
AS LONG AS IT WORKS?!?!?!

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Thank you