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Clear App Cache/Data:
NOTE: If one of your apps crashes, freezes, takes up too much storage inexplicably or otherwise doesnt work as intended, you can try solving these issues by clearing the apps cache or data.
WARNING! When you clear an apps data, all your personal data stored on the app will be lost, such as user profiles, save files, high scores, credit card and login information etc. To avoid losing personal app data, clear ONLY the apps cache.
- Open Settings
- Scroll to Phone and tap Apps
- Select the desired application
- Tap Storage > Clear cache
- If clearing the cache didnt help, try Clear data > OK to confirm (check WARNING above)
Clear the Phones Cache Partition:
NOTE: In case your device crashes, freezes, runs out of storage inexplicably or otherwise doesnt work as intended and youre considering factory resetting it, alternatively you can try solving these issues by clearing the cache partition. This can lead to similar results as a factory reset without losing personal data from the phone.
- Turn the device OFF
- Then press and hold Power and Volume down simultaneously
- Once the phone vibrates, release Power
- At the hTC download menu screen, release the volume key too
- From the menu, press Volume down repeatedly to navigate to and highlight Reboot to bootloader
- Press Power to confirm
- At the No command screen, press and hold Power and Volume Up at the same time
- Once in Android Recovery, release both buttons
- In the Recovery menu, press volume down to navigate to and highlight wipe cache partition
- Press Power to select the option
- Once the cache is cleared, highlight Reboot system now and press Power to confirm
NOTE: If clearing the phones cache partition didnt solve the issue, you can visit this thread for a guide on how to factory reset the phone.
Reboot to Safe Mode and Remove an App:
NOTE: If you have installed a third party app that causes issues and prevents you from removing it, you should be able to uninstall the app from Safe Mode. In this mode, all third party apps are disabled.
- Press and hold Power on the home screen
- In the Power options pop-up, tap and hold Power off
- At the Reboot to safe mode prompt, tap Restart
- Once the phone finishes rebooting, a Safe Mode label should be visible in the lower area of the home screen
- Next, open Settings and scroll to Phone
- Tap Apps and access Downloaded
- Select the desired app and tap Uninstall > OK to confirm
- To exit Safe Mode, press and hold Power to reboot the device as you would do normally
› See More: HTC U11+: Clear App Cache/Data; Wipe the Cache Partition; Reboot to Safe Mode
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