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Clear App Cache/Data:
NOTE: In case one of your apps freezes, crashes, takes up too much storage inexplicably or otherwise doesnt work as intended, you can try solving these problems by clearing the apps cache or data.
WARNING! When you clear an apps data, all your personal data stored within the app will be deleted. This includes save files, user profiles, high scores, login and credit card information etc. To avoid losing personal app data, clear ONLY the apps cache.
- Launch Settings
- Scroll to Phone
- Tap Apps and select the desired application
- Tap Storage > Clear cache
- If clearing the cache didnt help, try Clear data > OK (check WARNING above)
Clear the Phones Cache Partition:
NOTE: If your phone freezes, crashes, runs out of storage inexplicably or otherwise doesnt work as intended and youre considering factory resetting the device, alternatively you can try solving these problems by clearing the devices cache partition. This can have similar results as a factory reset without losing personal data located on the phone.
- Turn the phone OFF
- Next, press and hold Volume down and Power at the same time
- After the phone vibrates, release Power
- From the hTC download menu screen, release Volume down as well
- While in the menu, press and release volume down repeatedly to navigate to and highlight reboot to bootloader
- Press Power to confirm
- At the No command screen, press and hold Volume Up and Power simultaneously
- After gaining access to Android Recovery, release both buttons
- From the Recovery menu, press volume down to navigate to and highlight wipe cache partition
- Press Power to select the option
- After the cache is cleared, highlight Reboot system now and press Power to confirm
NOTE: If clearing the cache partition didnt solve the issue, you can check this thread for instructions on how to factory reset the device.
Reboot to Safe Mode and Uninstall an App:
NOTE: In case you have installed a third party app that causes problems and prevents you from uninstalling it, you should be able to remove the app within Safe Mode. In this mode, all third party apps are disabled by default.
- Press and hold Power on the home screen
- From the Power options pop-up, tap and hold Power off
- When prompted with Reboot to safe mode tap Restart
- After the phone finishes rebooting, a Safe Mode label should be visible in the lower area of the home screen
- Next launch Settings
- Scroll to Phone and tap Apps
- Go to Downloaded and select the desired application
- Tap Uninstall > OK to remove the app
- To exit Safe Mode, press and hold power and reboot your device as you would do normally
› See More: HTC U11 Life: Clear App Cache/Data; Wipe the Cache Partition; Reboot to Safe Mode
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