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WARNING! When you factory reset your device, all your personal data stored on the phones internal memory will be deleted, including media files, contacts, ringtones etc. In addition, all settings will be restored to factory values but data stored on the SD and SIM cards will not be affected.
NOTE: You can check this thread for a guide on backing up data, and this guide for restoring data.
Factory Reset via Settings:
- Go to Settings
- Scroll to Personal
- Tap Backup & reset and optionally, enable or disable Automatic restore and Back up my data
- Tap Reset phone
- If necessary, enter your password/PIN to proceed
- Optionally, you can choose to Erase SD card
- When ready, tap OK
Factory Reset via Recovery:
NOTE: If your phone crashes, freezes, or otherwise prevents you from resetting it via Settings, you can try resetting it from the Recovery menu.
- First turn the phone Off
- Then, press and hold Power and Volume down simultaneously
- Release power when the phone vibrates
- Release Volume down at the hTC download screen
- In this menu, press volume down repeatedly to navigate to and highlight Reboot to bootloader
- Press Power to select the option
- Use the volume keys to highlight Boot to Recovery Mode
- Press Power
- At the no command screen, press and hold Power and Volume down at the same time
- Once in Recovery, release the buttons
- Navigate the recovery menu using the volume key and highlight Yes delete all user data
- Press Power
- Once done, highlight Reboot system now and press Power one last time
› See More: HTC U11 Eyes: Factory Reset and Check for Updates
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