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WARNING! When you factory reset your device, all your personal data located on the devices internal memory will be lost, including media files, ringtones, contacts, downloaded content etc. however data located on the SD and SIM cards will not be affected. In addition, all settings will be restored to factory default values.
NOTE: Before you reset your phone, you can check this thread for a guide on how to back up data, and this thread for instructions on how to restore data.
Factory Reset via Settings:
- Launch Settings
- Go to Personal
- Tap Backup & Reset
- Optionally, enable or disable Back up my data and Automatic restore
- Tap Reset phone
- In case your phone is protected by a lock screen or password, enter it
- Optionally, you can select whether to Erase SD Card too
- Tap OK
Factory Reset via Android Recovery:
NOTE: If your phone freezes, crashes, or otherwise is preventing you from resetting it via Settings, alternatively you can try resetting the phone from the Android Recovery menu.
- Turn the phone off if necessary,
- Press and hold Power and Volume down simultaneously
- Release Power when the phone vibrates
- At the hTC download screen, release Volume down too
- At the hTC download menu, press Volume down repeatedly to navigate the menu and highlight Reboot to bootloader
- Press Power to select the highlighted option
- Next, highlight Boot to recovery mode and press Power
- At the No command screen, press and hold Power and Volume down simultaneously
- Once in Android Recovery, release the buttons
- Navigate the Recovery menu using the volume keys and highlight Wipe data/factory data reset
- Press Power and then highlight Yes delete all user data
- Press Power gain and once the process completes, ensure Reboot system now is highlighted
- Press Power one last time to confirm and restart the device
› See More: HTC Desire 12+: Factory Reset via Settings or Android Recovery
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