How-to: Moto G5 Plus: Block/Unblock Calls & Messages; Manage Call Forwarding

Block Incoming Calls:

1. Open “Contacts”
2. Access “All Contacts”
3. Select the contact/phone number you want to block
4. Tap “Edit” > “Menu”
5. Enable “All calls to voicemail”

Unblock Incoming Calls:

1. Launch “Contacts”
2. Go to “All Contacts”
3. Select the contact you want to unblock and tap “Edit”
4. Tap “Menu” and disable “All calls to voicemail”

Block Incoming Messages in Google Messenger:

1. Open the apps drawer
2. Launch Google “Messenger”
3. Tap the message thread exchanged with the phone number/contact you want to block
4. Tap “Menu” > “People & Options”
5. Tap “block [phone number]” > “OK”

NOTE: The conversation thread and future messages from the blocked contact/number will be archived. Additionally, you will no longer receive notifications for archived messages.

Unblock Messages in Google Messenger:

1. Open Google “Messenger”
2. Tap “Menu”
3. Access “Archived”
4. Select the conversation thread exchanged with the phone number/contact you want to unblock
5. Tap “Menu” > “Unarchive”
6. Tap “Menu” again and go to “People & Options”
7. Tap “Unblock [phone number]”

Enable Call Forwarding:

1. Launch “Phone”
2. Tap “Menu” > “Settings”
3. Go to “Call forwarding” (NOTE: this option might not be available if it isn’t supported by your carrier)
4. Edit or enter the phone number/contact you want to use for call forwarding
5. Tap “Enable”

Enable Conditional Call Forwarding:

1. Open “Phone”
2. Tap “Menu”
3. Go to “Settings” and tap “Call forwarding”
4. Select to forward incoming calls “When unreachable”, “When unanswered” or “When busy”
5. Edit or enter the phone number you want to use for call forwarding
6. Tap “Enable” / “Update” to confirm

Disable Call Forwarding:

1. Open “Phone”
2. Tap “Menu” > “Settings”
3. Access “Call forwarding”
4. Select the forwarding option you want to turn OFF and tap “Disable” to confirm

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