comment ask a new question
Like Tree3Likes
Page 1 of 4 123 ... LastLast
Results 1 to 15 of 48
  1. by
    bubble.tea
    on
    Thanks to akz from RFD for getting my journalistic juices flowing :hehehe:

    STARTER: What're we talking about
    WHO GETS IT:
    THE OBJECTIVE: Get a better deal/how?
    STRATEGY:

    STARTER:

    The Rogers Customer Relations Department(CxR)# is: 1-888-936-7283
    a.k.a. Loyalty
    a.k.a. Special Duties Unit
    a.k.a. Special Victims Unit :lol:

    This is a Dept created for the sole purpose of keeping unhappy Customers (Cx) who are paying way too much on their current plans and want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is holding their ground, the rep is supposed to transfer you to CxR. Time has passed and what was is now what wasn't. The direct number is out, and you can bypass calling CxS by calling direct-they know if you've been put through., or are calling directly-this may impact results.

    CxR, has at their disposal special plans & features that no other departments have. They have these so that they can do their best to accomodate the needs and wants of "frustrated" Cx's so that they STAY with Rogers (The Best cellphone network in Canada!!!).

    WHO GETS IT:

    Must be an existing customer of Rogers. How long...well you'd think at least 6 months-but I've read of people getting the standard plans after only a few

    There is talk of things like tenure, monthly averages/overages, Cx profile impacting what sort of plans CxR will offer you, but as I don't work there I really don't know. I hope someone who does work there can shed some light on this.

    It seems as though given your profile, along with the basic Retention plan other plans and add-ons may or may not become available to you as well-this may be why some people get certain plans easier than others-who knows.

    STRATEGY:

    The sad truth is that one of the proven experiences of CxR as well as most other departments with Rogers, is that results WILL (I repeat) WILL vary tremendously from one rep to the next. Nobody knows for sure why there is practically over a 50% difference in results that people have posted from one rep to the next.

    That is why the motto you need to commit to memory is "if at first you don't succeede, try, try again". Well maybe not 3 times...twice is sufficient if you know what you're doing. Oh and don't inundate them with calls in one sitting. Let things sit for a couple hours, or even a day-IF you got burned with a difficult rep on try 1. If you call too much, expect a special star on your account (ahem-those aren't the same stars you got in kindergarten i.e. "bad").

    Hand in hand with that motto is the following. CxR reps are human beings. Treat them with MORE respect than you would your pal. Reason being is that sure enough they've been having an earful earlier that shift and will only give you MORE grief if you don't play nice.

    Good virtues to bring out when calling to upgrade your plan are: Humility, tact, respect, patience, kindness. These among others will get you what you want.

    Ultimately, the best strategy for getting your ideal plan hasn't been determined, simply because RESULTS WILL VARY. 1 Cx can call in 5 times and each time get a difficult rep refusing to give anything but 250mins evenings at 8p.m. and CID for $25-nothing more. The next Cx can call in and on his first call get the best plan detailed herein, with the Razr for $50. It just doesn't make for any statistically valid strategy.

    You're best to tell them what you want, and let them indulge you, give them time to listen, digest your request, and do their searching, whenever they say "give me a minute" say "no problem, take your time". Things like that.

    Keep in mind, that these reps take notes of everything, you can do your best to defend yourself later, but once you've been noted as a Cx who is difficult, indignant, and disrespectful, chances are you'll suffer forever for it. So be nice, friendly, and respectful-it'll go a long way.

    THE OBJECTIVE:

    The best retention plan bragged about to date varies around the following.

    250mins daytime +25bonus (gets automatically added in cases, not sure why)
    evenings and week-ends from 6p.m.
    Caller ID + Voicemail
    100mins (Canadian Long Distance)
    $20 + SystemAccess Fee + Taxes + whatever else you want.



    • There are some cases where people have received a few months free, or even longer.
    • Others have mentioned receiving plans with NO System Access Fees for months to also much longer.


    With a resign of 3yrs, people have posted receiving a V3 Razr for $50 with a (reputedly) Plantronics 2500? or the like BT headset.

    There are plans tailored to heavy users, daytime minute plans of 350mins, 500mins, 700mins, and even a reputedly disgusting plan of 1500mins (or is this a rumour?) (these vary by many many factors).

    A good friend of mine (thanks to me) ended up with the following plan
    500mins + CID + VM + 1000LD + W600 HUP ($100) (at the time it was 150) for ~60ish allin. Not the greatest, but 1) he has money and I did it more for the heckuvvit, and 2) considering he was up in the $190s ea month for the better part of 7months-it's a lot better.

    In addition to this there are various other add-ons, for example;
    • Unlimited Texting for $10
    • 1000 Canadian Long Distance(*note* some have gotten this for free but I myself have it offered for an extra $5/month)
    • Unlimited Rogers2Rogers - You must be on a min $25 plan


    A 3 yr renewal also buys you the following standard bonuses:

    • 3Months Unlimited Local Calling/Text/Video Messaging [ChatNSend]
    • 6Months Unlimited Local Calling/Text/Video Messaging [ChatNSend/comes and goes]


    wow., I'm tired now. I've left some holes in the whole picture...but if you really are suffering with your current plan (as in WAY OVERPAYING), check this out.

    Ultimately we all know Rogers is the best provider in Canada bar none! D'ya really want to go elsewhere?


    See More: Rogers Retention Plans
    kdholdom, C Roman and cityangel008 like this.




  2. #2
    mr_bee33
    mr_bee33 is offline
    Sr. Member

    Location
    Toronto
    Posts
    109 - liked 2 times

    Re: Rogers Retention Plans., How-To

    ok i may be stupid but, even if you havent had a serious problem and just think your paying too much, you can call and they might give u a better deal?



  3. #3
    daload
    daload is offline
    Newbie

    Posts
    1

    Re: Rogers Retention Plans., How-To

    Quote Originally Posted by mr_bee33
    ok i may be stupid but, even if you havent had a serious problem and just think your paying too much, you can call and they might give u a better deal?

    No no no!

    You have to have a semi valid reason for two reasons.
    a) if you just call for no reason and start *****ing they will brand you an ****ty client and like that previous poster stated you can be "starred"
    b) you will **** it for the rest of us by using this stupidly

    So unless you have ridiculous bills or just bad service from them period please do not just call them for no reason.



  4. #4
    mr_bee33
    mr_bee33 is offline
    Sr. Member

    Location
    Toronto
    Posts
    109 - liked 2 times

    Re: Rogers Retention Plans., How-To

    oh ok, thanks for clearing that up!



  5. #5
    kdholdom
    kdholdom is offline
    Phone Addict

    Posts
    278 - liked 18 times

    Re: Rogers Retention Plans., How-To

    Just be nice to the rep. Dont give them BS. They are more willing to help you if you and nice to them. Just some personal experience.



  6. #6
    tavenger5
    tavenger5 is offline
    Mr Admin Guy
    tavenger5's Avatar

    Cell Phone
    Samsung Galaxy S4
    Carrier
    AT&T
    Location
    PA
    Posts
    11,189 - liked 1151 times
    Blog Entries
    8
    Follow tavenger5 On Twitter Add tavenger5 on Google+

    Re: Rogers Retention Plans., How-To

    stuck this thread
    John

    Please click LIKE to show if a post is helpful or not!



  7. #7
    sparklez_365
    sparklez_365 is offline
    Newbie

    Posts
    3

    Re: Rogers Retention Plans., How-To

    can you use the retention plan even on a new phone? My dad has been with rogers for over 6 years but he just activated two new phones a few months ago....could i call in an get the retention phone on a new phone too?



  8. #8
    cameronfox
    cameronfox is offline
    Newbie

    Posts
    3

    Re: Rogers Retention Plans., How-To

    Quote Originally Posted by kdholdom View Post
    Just be nice to the rep. Dont give them BS. They are more willing to help you if you and nice to them. Just some personal experience.
    Mmmm...no...your personal experience and mine don't bear any resemblance.



  9. #9
    marsbar1
    marsbar1 is offline
    Newbie

    Posts
    2

    Re: Rogers Retention Plans

    Retention can be very nice to you, trust me, take a look at what i have gotten

    OK folks, here we goooooo...

    350 weekday
    5pm eve
    weekends free
    r2r calling
    unlimited incoming calls
    100 CDN LD mins
    Auto Roadside
    IPhone Value pack (Call Display,Visual VM,unlimited SMS and 500mb data)

    $42.45 + tax



  10. #10
    Balla88
    Balla88 is offline
    Newbie

    Posts
    1

    Re: Rogers Retention Plans

    Hi my 3 year contract ends today and I was wondering if, I called Rogers customer relations, they would give me good deals.
    Thanks



  11. #11
    rm_777
    rm_777 is offline
    Newbie

    Posts
    3

    Re: Rogers Retention Plans

    this was amazing! helped me alot

    my plan now - $30

    100 Daytime Minutes (till 9PM)
    200 Bonus Minutes daytime
    1000 evenings and weekends
    free incoming
    SMS package
    voicemail and caller id!



  12. #12
    shawnchaput
    shawnchaput is offline
    Newbie

    Posts
    4

    Re: Rogers Retention Plans

    Rogers has lots of retention plans that nobody know about for example 5$ for 1000 Mon, Jul 20, 2009 minutes/$20 for unlimited canadian ld/$30 for north american long distance/ also the discounts are plentiful they have a discount call display/ voicmail/ unlimted sms/ %50 off msf for 6 months/ $15/$10/$5 msf discount for three months/1 year/2 year/ 3 year and more. So if you ever want to know anything let me know
    BlackBerry8900/4.6.1.94 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107

    Rogers has lots of retention plans that nobody know about for example 5$ for 1000 Mon, Jul 20, 2009 minutes/$20 for unlimited canadian ld/$30 for north american long distance/ also the discounts are plentiful they have a discount call display/ voicmail/ unlimted sms/ %50 off msf for 6 months/ $15/$10/$5 msf discount for three months/1 year/2 year/ 3 year and more. So if you ever want to know anything let me know
    250 bonus minutes/100 bonus minutes/ 100 cdn long distance min free/ and many many more haha
    BlackBerry8900/4.6.1.94 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107
    Last edited by shawnchaput; 07-20-2009 at 09:10 PM. Reason: Auto-merged Double post



  13. #13
    jegypt
    jegypt is offline
    Newbie

    Posts
    1

    Re: Rogers Retention Plans

    hey i have a blackberry and i pay about 95$ a month for my service.

    What kind of retention plans are there.

    I have $10 for texting
    Unlimited Data for $30
    and a 900 min plan for 45$

    What can i do about this?

    My cell craps out all the time at least 1 - 2 times a week. dropped calls. and updating the phone does nothing.
    not to mention i have a 2 year contract.
    what can i do?



  14. #14
    Stanky
    Stanky is offline
    Newbie

    Posts
    2

    Re: Rogers Retention Plans

    Hi, Thanks Bubble Tea for writing this, i found it very helpful. I was not aware that there was a separate department for the "this guy is unhappy and really is going to leave us"

    I have a few questions, I've been with Rogers since i got my first cell phone in grade 10, which would have been in 1999, so over 10 years ago. Needless to say i'm a loyal customer.

    A year ago i started working as a sales rep. I started working with a new company the beginning of June and I'm finding that i'm on the phone quite a bit more during the day since I got the new account. I recently phoned rogers because i was concerned about my rising bills. Can you tell me if what they gave me is reasonable, or could i call retentions say after my next bill and ask for more? And what should I ask for?

    Ok so here are my last 2 bills before the change.

    Ending Jul 02
    Tethering Access 0.00
    Wireless usage 132.94
    Starter $25 25.00
    Data Service Plan 6GB 30.00
    iPhone Value Pack+VVmail 15.00
    MY5 Canada Wide 15.00
    Tethering Access 0.00
    9-1-1 Emergency Access Fee 0.50
    System Access Fee 6.95
    Total before taxes: $225.39
    GST (#86239 5381) 11.27
    Total for Wireless: $236.66

    Wireless usage summary ending Jul 02/09
    Type of Usage / Usage Description / You used / Unit of measure / Total cost ($)
    Voice MY5 Canada Wide 38:03 Min:Sec 0.00
    Voice Unltd Eve/Wkend / 50 Wkday 124:18 Min:Sec 0.00
    Voice Weekday 390:59 Min:Sec 117.34
    Voice Long distance charges 15.60
    View Wireless Usage
    Data Data Usage Plan 225926.00 KB 0.00
    View Data Usage
    Text Msg Text messages - included 83 Msgs 0.00
    Text Msg Received txt msgs - Included 316 Msgs 0.00
    Text Msg Sent txt msgs - Included 254 Msgs 0.00

    Total Wireless Usage : $132.94

    --------------------
    Ending Aug 02

    Wireless usage 171.70
    Mega Value w/Double Minutes 40.00 (this is part of my new plan which is paid at the begining of the month I guess - used to be the "starter $25")
    Data Service Plan 6GB 30.00
    iPhone Value Pack+VVmail 15.00
    100 Bonus Weekday Minutes 0.00
    Tethering Access 0.00
    9-1-1 Emergency Access Fee 0.50
    System Access Fee 6.95
    Total before taxes: $264.15
    GST (#86239 5381) 13.21
    Total for Wireless: $277.36

    Wireless usage summary ending Aug 02/09
    Type of Usage / Usage Description / You used / Unit of measure / Total cost ($)
    Voice MY5 Canada Wide 41:56 Min:Sec 0.00
    Voice Unltd Eve/Wkend / 50 Wkday 304:33 Min:Sec 0.00
    Voice Weekday 495:53 Min:Sec 148.80
    Voice Long distance charges 21.90
    View Wireless Usage
    Data Data Usage Plan 323334.00 KB 0.00
    View Data Usage
    Event Picture and Video msg 2 Msgs 1.00
    Text Msg Text messages - included 158 Msgs 0.00
    Text Msg Received txt msgs - Included 302 Msgs 0.00
    Text Msg Sent txt msgs - Included 330 Msgs 0.00

    Total Wireless Usage : $171.70

    ---------------
    my new plan is now this:

    My Current Price Plan
    Mega Value w/Double Minutes - $40.00

    * 100 Bonus Weekday Minutes
    * Unlimited Eve/Wknd Minutes
    * 250+250 Weekday Minutes
    * 6PM Early Eve. Calling Option



    Additional Services

    * 2500 Sent/Unl. Received Txt
    * Partial Detail Billing
    * Call Forward/Trans.Pay Per Use


    Additional Charges**

    * 9-1-1 Emergency Access Fee - $0.50 - Monthly
    * System Access Fee - $6.95 - Monthly - What is this?


    Discount(s)

    * Monthly Fee Credit 1 year - To be removed on 02/08/2010
    * 33.3% Disc VMail to Text


    My Current Wireless Essentials

    Essential Compatible Hardware
    (based on your Rogers network history) Recurring Period Recurring Discount Data

    Service Plan 6GB – Limited Time Offer - term expires on 02/09/2011 All
    iPhone Value Pack+VVmail IPHONER/F
    6PM Early Eve. Calling Option All


    So when i called in I thought that the long distance minutes I had been using were killing me, but little did i know that the long distance numbers i was calling were generally toll free #'s, but i was calling them during the day and racking up the daytime minutes. So i had originally called in looking for some sort of long distance plan. After a few minutes of looking at my bills we easily realized that I needed more daytime minutes.

    So essentially what they did was bump my Starter $25 package which gave me 50 daytime minutes to a "Mega Value w/Double Minutes - $40.00" so an additional $15 which ended up getting me an extra 100 Bonus Weekday Minutes/ 250+250 Weekday Minutes, so 550 more daytime minutes than I was getting before.

    So like I said I need daytime minutes, in June I used Approx. 450 minutes and in July I used approx. 545. I suspect that this will go up again this month, as I am getting busier and busier, since i signed on with a new company beginning of June. I'm concerned that I will end up with over 600 daytime minutes and have to pay through the nose for them again.

    I used 15 long distance minutes in May, 52 in June, and 75 in July. So my long distance usage is rising too, so extra long distance minutes would help. Especially since my long distance calling not to toll free #'s is going to rise quite a bit as well as i start to contact customers around the province, where as most of my long distance calls have been within the company and we all have our own toll free #.

    I also had my My5 removed as I don't phone my ex-girlfriend in Calgary as much as i used to phone my girlfriend in Calgary. This was a totally separate deal, our breakup just happened to coincide with my inflated billing problems.

    I also have "Monthly Fee Credit 1 year - To be removed on 02/08/2010" which really means nothing to me, it just appeared on my account after this switch was made. Is this them waiving my system access fee for 2 years?

    If i calculate what my last bill would be with my new plan I would be paying $108.40+GST. This is a lot better than $277.36, but I think the change is purely because i was in the wrong standard plan, and by switching to a new standard plan it lowered it. Is there a valued customer plan of which I might be able to get by simply asking the right person for it?

    also what is "Tethering Access 0.00" it appeared on my bill on Jun 16, its no big deal because its free,...... for now. I suspect its a lets introduce a new fee, give it to them for free for a year and then charge them for it and say, well we gave it to you for free for a year. Sure you did, but i don't think I actually got anything for it...

    Also I have been having some very intermittent problems with the phone speaker on my IPhone, and was wondering if I could possibly get them to upgrade me to the 3GS phone at either a discounted rate or for free? My warranty is up in Sep and the problem seems to be seasonal, its a problem with the speaker that you use when you are on a call, it crackles like a broken speaker sometimes. It seems to happen when the seasons change, so fall and spring, very weird.

    Thank you for reading my horribly ong post, and thank you in advance for your suggestions,

    Ryan



  15. #15
    ginger81
    ginger81 is offline
    Newbie
    ginger81's Avatar

    Posts
    3

    Re: Rogers Retention Plans

    Awesome post! Thanks for this. It is common sense but really instructions are always nice.

    Although I don't understand why they are always trying to get me to get rid of certain things that I use all the time.


    Quote Originally Posted by bubble.tea View Post
    Thanks to akz from RFD for getting my journalistic juices flowing :hehehe:

    STARTER: What're we talking about
    WHO GETS IT:
    THE OBJECTIVE: Get a better deal/how?
    STRATEGY:

    STARTER:

    The Rogers Customer Relations Department(CxR)# is: 1-888-936-7283
    a.k.a. Loyalty
    a.k.a. Special Duties Unit
    a.k.a. Special Victims Unit :lol:

    This is a Dept created for the sole purpose of keeping unhappy Customers (Cx) who are paying way too much on their current plans and want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is holding their ground, the rep is supposed to transfer you to CxR. Time has passed and what was is now what wasn't. The direct number is out, and you can bypass calling CxS by calling direct-they know if you've been put through., or are calling directly-this may impact results.

    CxR, has at their disposal special plans & features that no other departments have. They have these so that they can do their best to accomodate the needs and wants of "frustrated" Cx's so that they STAY with Rogers (The Best cellphone network in Canada!!!).

    WHO GETS IT:

    Must be an existing customer of Rogers. How long...well you'd think at least 6 months-but I've read of people getting the standard plans after only a few

    There is talk of things like tenure, monthly averages/overages, Cx profile impacting what sort of plans CxR will offer you, but as I don't work there I really don't know. I hope someone who does work there can shed some light on this.

    It seems as though given your profile, along with the basic Retention plan other plans and add-ons may or may not become available to you as well-this may be why some people get certain plans easier than others-who knows.

    STRATEGY:

    The sad truth is that one of the proven experiences of CxR as well as most other departments with Rogers, is that results WILL (I repeat) WILL vary tremendously from one rep to the next. Nobody knows for sure why there is practically over a 50% difference in results that people have posted from one rep to the next.

    That is why the motto you need to commit to memory is "if at first you don't succeede, try, try again". Well maybe not 3 times...twice is sufficient if you know what you're doing. Oh and don't inundate them with calls in one sitting. Let things sit for a couple hours, or even a day-IF you got burned with a difficult rep on try 1. If you call too much, expect a special star on your account (ahem-those aren't the same stars you got in kindergarten i.e. "bad").

    Hand in hand with that motto is the following. CxR reps are human beings. Treat them with MORE respect than you would your pal. Reason being is that sure enough they've been having an earful earlier that shift and will only give you MORE grief if you don't play nice.

    Good virtues to bring out when calling to upgrade your plan are: Humility, tact, respect, patience, kindness. These among others will get you what you want.

    Ultimately, the best strategy for getting your ideal plan hasn't been determined, simply because RESULTS WILL VARY. 1 Cx can call in 5 times and each time get a difficult rep refusing to give anything but 250mins evenings at 8p.m. and CID for $25-nothing more. The next Cx can call in and on his first call get the best plan detailed herein, with the Razr for $50. It just doesn't make for any statistically valid strategy.

    You're best to tell them what you want, and let them indulge you, give them time to listen, digest your request, and do their searching, whenever they say "give me a minute" say "no problem, take your time". Things like that.

    Keep in mind, that these reps take notes of everything, you can do your best to defend yourself later, but once you've been noted as a Cx who is difficult, indignant, and disrespectful, chances are you'll suffer forever for it. So be nice, friendly, and respectful-it'll go a long way.

    THE OBJECTIVE:

    The best retention plan bragged about to date varies around the following.

    250mins daytime +25bonus (gets automatically added in cases, not sure why)
    evenings and week-ends from 6p.m.
    Caller ID + Voicemail
    100mins (Canadian Long Distance)
    $20 + SystemAccess Fee + Taxes + whatever else you want.



    • There are some cases where people have received a few months free, or even longer.
    • Others have mentioned receiving plans with NO System Access Fees for months to also much longer.


    With a resign of 3yrs, people have posted receiving a V3 Razr for $50 with a (reputedly) Plantronics 2500? or the like BT headset.

    There are plans tailored to heavy users, daytime minute plans of 350mins, 500mins, 700mins, and even a reputedly disgusting plan of 1500mins (or is this a rumour?) (these vary by many many factors).

    A good friend of mine (thanks to me) ended up with the following plan
    500mins + CID + VM + 1000LD + W600 HUP ($100) (at the time it was 150) for ~60ish allin. Not the greatest, but 1) he has money and I did it more for the heckuvvit, and 2) considering he was up in the $190s ea month for the better part of 7months-it's a lot better.

    In addition to this there are various other add-ons, for example;
    • Unlimited Texting for $10
    • 1000 Canadian Long Distance(*note* some have gotten this for free but I myself have it offered for an extra $5/month)
    • Unlimited Rogers2Rogers - You must be on a min $25 plan


    A 3 yr renewal also buys you the following standard bonuses:

    • 3Months Unlimited Local Calling/Text/Video Messaging [ChatNSend]
    • 6Months Unlimited Local Calling/Text/Video Messaging [ChatNSend/comes and goes]


    wow., I'm tired now. I've left some holes in the whole picture...but if you really are suffering with your current plan (as in WAY OVERPAYING), check this out.

    Ultimately we all know Rogers is the best provider in Canada bar none! D'ya really want to go elsewhere?



  • Phones Discussed Above

    Samsung Indulge More Samsung Indulge topics Samsung Forum Reviews
  • Similar Threads







  • Quick Reply Quick Reply

    If you are already a member, please login above.