- 12-13-2012, 08:29 AM #1
Good morning all. I've had my Galaxy S3 for a few months now, and have always been able to connect to my PC via USB. A few days ago, it suddenly stopped working. I've spent hours banging my head on this. I spent some time with Samsung support, and the woman just read off a script until I lost my mind. So I'm hoping some real human intervention will help.
Symptoms: when I plug the phone in via USB, the phone beeps, I get a lightning bolt on my battery, but that's it. There are no USB options in the pull-down status bar, and the PC does not recognize that a device has been plugged in.
System: Windows 7 x64 with the latest drivers and Kies software from Samsung.
What I've tried:
- My wife has an identical Galaxy S3--I plugged her S3 into the same cable, and it was recognized immediately. So I know the PC and cable are both working correctly.
- Uninstalled and reinstalled the drivers several times anyway -- alone AND with the Kies software.
- Tried every USB port on the box
- Factory data reset--both from the setup menu, and the diagnostic bootup menu
- USB debugging mode, both on and off.
- Changing the UART and USB settings in the *#7284# PhoneUtil. After my last factory reset, it's set to PDA/MTP+ADB.
So I'm not sure where to go next. I'm open to any suggestions.
Thanks!
-Joe
› See More: Samsung Galaxy SIII: Trouble with USB connectivity to PCLast edited by manskirtbrew; 12-13-2012 at 10:08 AM.
- 12-13-2012, 09:08 AM #2
- 12-13-2012, 09:10 AM #3
- 12-13-2012, 09:12 AM #4
- 12-13-2012, 09:33 AM #5
- 12-13-2012, 09:41 AM #6
- 12-13-2012, 10:27 AM #7
Re: Samsung Galaxy S III: Trouble with USB connectivity to PC
Oh right, sorry I missed that.
It's odd that you're not getting any options for USB in the notifications pull down. You should get this screen:
I wonder if one or a couple of the pins in the plug are dirty/broken.
FYI, the driver that auto installs when I plug in my phone (also win 7 64) is under "Portable Devices" > SCH-I535 - version 6.1.7600.16385
- 12-13-2012, 10:38 AM #8
Re: Samsung Galaxy S III: Trouble with USB connectivity to PC
Yes, that's what it looked like a week ago. Now, this:
-Joe
- 12-14-2012, 02:22 AM #9Banned
- Posts
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Re: Samsung Galaxy S III: Trouble with USB connectivity to PC
only reinstalling the drivers?
- 12-14-2012, 09:30 AM #10
Re: Samsung Galaxy S III: Trouble with USB connectivity to PC
- 12-14-2012, 11:23 AM #11
- 12-15-2012, 03:48 PM #12
Re: Samsung Galaxy S III: Trouble with USB connectivity to PC
Turns out there was one thing I hadn't tried: pull the SIM card out and do a factory reset with format using the *2767*3855# code. I didn't even realize there was a different type of reset until just a few minutes ago. It's working fine now.
Thanks for trying,
-Joe
- 12-15-2012, 06:50 PM #13
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