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WARNING! Master resetting your phone will lead to the deletion of all personal data stored on the devices internal memory, including ringtones, images, downloaded content, apps, contacts etc. A master reset will also return all settings to factory values. Contents stored on the SIM card is not affected.
NOTE: If necessary, you can visit this thread to learn how you can back up data on the Note 5, and this thread to learn how to restore.
Master Reset via Settings:
- Tap Apps on the home screen
- Go to Settings
- Swipe to User and Backup and tap Backup and reset
- Optionally, clear the check boxes associated with Automatic restore and Back up my data
- Tap Factory data reset > Reset device
- In case your phone is protected by a PIN or password, enter it
- Tap Continue > Delete all
Master Reset via Recovery (Hardware Keys):
NOTE: If your phone crashes, freezes, or is otherwise preventing you from resetting it via settings (method above), you can also try resetting it via recovery, following a combination of button presses.
- Turn off the phone
- With the device powered off, press and hold Volume Up, Home and Power at the same time
- After the phone vibrates, release Power and Home but keep holding Volume Up pressed
- At the Android System Recovery screen, release Volume Up too
- In the Recovery menu, press Volume down repeatedly to navigate to and highlight wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power and wait for the phone to reset
- After the process is complete, Reboot system now should be highlighted
- Press Power to reboot your phone and the OS should be back to factory values
› See More: Samsung Galaxy Note 5: Master Reset via Settings or Recovery
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