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NOTE: For instructions on how to back up app data, contacts, and media files on the Samsung Galaxy J7 Max, visit this thread.
Restore Contacts from an SD Card Backup:
- Open Contacts
- Tap Menu
- Go to Settings and if necessary, tap Contacts to display > All Contacts
- Tap Import / Export contacts > Import from SD Card
- If necessary, select the desired backup file and tap OK
Restore Media Files from SD Storage:
- Open the Samsung folder
- Launch My Files
- Tap SD Card > Menu > Edit
- Tick the check boxes associated with the media files you want to restore
- Tap Menu > Move
- Tap Internal storage > Move here
- Alternatively, you can move the files to a different location by tapping Create folder or the folder name, and tapping Move here
Restore Media Files from a Windows PC:
- Connect the Samsung phone to your computer via USB
- Enable File Transfer / Media device at the prompt or from the Notification area
- Open the File Explorer on the computer
- Locate the media file backups on the PC storage
- Transfer the media files back on the phone storage, preferably in the Media directory
- After the transfer is complete, eject the phone storage via system tray and safely disconnect the device from the USB port
Restore Media Files from a Mac Computer:
- Connect the Samsung phone to your PC via USB
- Enable Media device / File Transfer when prompted or from the Notification area
- Open Kies on the Mac
- Click the Back up / restore tab
- Go to the Restore tab and tick the check box associated with Music, Photos and other file types you want to restore
- Click Restore and follow the on-screen prompts to complete the process
- Once the transfer is complete, eject the phone storage by dragging its virtual drive from the desktop and dropping it into the Trash can
- You can safely disconnect the device from the USB cord
› See More: Samsung Galaxy J7 Max: Restore Contacts and Media Files
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