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Back Up App Data:
- Launch Settings
- Access Cloud and accounts
- Tap Backup & Restore
- Enable Back up my data to back up app data, settings, and passwords to your backup account
- Enable Automatic Restore to allow app data, settings, and passwords to be restored automatically when reinstalling apps or logging in with the backup account
Back Up Contacts:
- Launch Contacts
- Go to Cloud and account > Accounts
- Select the account you want to use for the contact backup
- Ensure the Contacts check box is ticked
- Tap Menu > Sync Now
Back Up Contacts to SD Storage:
- Open Contacts
- Tap Menu > Settings
- If necessary, switch to All contacts
- Tap Import/Export
- Tap Export to SD > OK
Back Up Media Files on the Phone Storage:
- Open My Files
- Access Internal storage
- Tap Menu > Share and select the desired contacts
- Tap Share and select a backup location
Back Up Media Files on a PC:
- Connect the Android device to the computer via USB
- On the phone, enable File Transfer / Media device
- Open the File Explorer on the computer
- Locate the media files on the phone storage
- Copy and transfer the files to the desired backup location on the PC
- Once done, you can safely disconnect the device from the USB cord
Back Up Media Files on a Mac Computer:
NOTE: Skip the first 3 steps if Samsung Kies is already installed on the Mac.
- Launch the Internet browser on the Mac
- Visit https://www.samsung.com/us/support/owners/app/kies
- Click Download for Mac and install the app
- Connect the Android phone to the Mac via USB
- Enable Media device / File Transfer on the phone
- Open Kies on the Mac and go to the Back up / Restore tab
- Access Backup and tick the check boxes associated with Music Photos and other media file types you want to back up
- When ready, click Backup
- Once done, eject the phone storage by dragging and dropping the phones virtual drive from the desktop and into the trash can
› See More: Samsung Galaxy J7 Duo (2018): Back Up App Data, Contacts, and Media
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