answer this question

Like Tree29Likes
Page 3 of 5 FirstFirst 12345 LastLast
Results 31 to 45 of 64
  1. #31
    TedLikeABoss
    TedLikeABoss is offline
    Newbie

    Posts
    1

    Re: why does everyone keep saying sprint sucks?

    I just switched from Sprint to T-Mobile with their new plan I would be crazy to stay with them! I need unlimited so for unlimited for 100 dollars was good now I pay 80 dollars a month unlimited everything got a nicer phone for 20 dollars cheaper. T-Mobile's coverage sucks in some places like out in the country but if your in the city and travel the country to other cities and yours your phone all the time its a better deal. Sprint sucks!! Switch Like A Boss!


    See More: why does everyone keep saying sprint sucks?




  2. #32
    mobile_east
    mobile_east is offline
    Newbie

    Cell Phone
    BlackBerry Curve-8330
    Carrier
    Sprint PCS
    Posts
    1

    Re: why does everyone keep saying sprint sucks?

    I think Sprint realized that they're the underdog in the latest mobile wars. The only way they know how to compensate is to offer us low plans that are packed with goodies. Since the latest upgrades to Sprint plans we can now talk to anyone, anywhere (or so they're claiming). Roaming has been included for quite sometime now and we can make international calls.

    I have no complaints on customer service. If a rep does screw up, I simply call back and have that new rep read the call notes from my previous calls to customer service and fix the problem. Tada! And if you run into reps that just can't find a clue or are just being stubborn and rude, all you have to do is say, "transfer me to retention." Retention will solve your problem asap. Now you can keep your cheap as dirt plan AND you got your way!

    My only complaint with Sprint is the fact that they don't have a colorful phone selection. Verizon and AT&T are going head to head and Sprint just sits back and watches. Who cares about 4G!!!! True, Droid is a brick and isn't even that great, but Verizon knows how to wave shiny objects in front of their customers as bait. Yea, AT&T admitted to bringing on too many customers causing an overload on their network. However, they still have the iphone (so far) and getting cooler phones by the minute. Now, T-mobile is getting awesome HTC phones and earning bragging rights!

    I loved my curve when Sprint picked it up, but that was almost 2 yrs ago! Would I go HTC Touch Pro2?....Absolutely!...BUT wtf is up with the price?!?!? The good phones are over priced and the POS phones are reasonably priced.

    I hate to say it, but I'm giving Sprint until the end of my contract to get their act together. I'm a tech fanatic, I like cool phones! I'm also on a budget, I like bargains and Sprint doesn't like to offer those to their existing customers.

    Maybe I should leave as a dedicated customer and return as a new one. That seems like the only way I'm going to get more than $150 off a million dollar phone.



  3. #33
    LadyNoir
    LadyNoir is offline
    Newbie
    LadyNoir's Avatar

    Cell Phone
    Sanyo PM8200 / SCP-8200
    Posts
    3

    Re: why does everyone keep saying sprint sucks?

    Hello: I joined this forum just to say something about Sprint, who was just named Number One on a list of the top 10 worst companies by a new poll. Further, a few years ago I worked for Sprint. Was there for 7 lousy months. One night I became so fed up with Sprint and how they treated their customers until I quit, right in the middle of a shift. Sprint really does suck! I would never have an account with them. When I was working there I had service with BellSouth in spite of the fact they would give their employees a free phone and free service. They kept asking me why I wouldn't leave BellSouth and get their free service. I almost choked! Each time they would ask, I'd say, "I'm satisfied with my existing service." And I WAS!

    Just like someone posted, they do a lot of dirt to their customers. Some of the stuff they do, customers sometimes only learn about when they try to cancel their service. For example, when I was working for those demons, they were demanding their customer service representatives to add another year to people's contracts every time they called in to change their pricing plan. We were supposed to tell them they would have to add another year on the contract, but if the customer fussed, just go ahead and allow them to change their plans, but to also add the contract even if they said they didn't want another contract. I never did it. I just changed their plan and moved on without adding the additional year and if the manager found out I hadn't added a year, they called me into their office and would be angry, but I still wouldn't add that extra year. I got mildly chewed out more than once, but I never added the contract, never even discussed it with customers.

    Another thing they wanted us to do was to pressure people into buying their 10 cents a minute long distance service for the caller's home landline phones. I would ask the customer if they wanted to have the service, and when they said "No," then I would move right along to the next step in whatever it was that I was doing. Sprint could see everything we did on the computers, every keystroke if they happened to be monitoring our computers, so this is how they would find out that I wasn't adding the one year contract to the account when I changed the customer's calling plan. And because they heavily monitored our calls they would know that I wasn't pressuring the customers into buying their expensive 10 cents a minute long distance plan. They said I should ask at least three times. I said to the silly manager, "If the customer wanted to pay 10 cents a minute I wouldn't have to keep asking them. Asking them once is enough because people know what they want, and 10 cents a minute is not a bargain!"

    They didn't ever have enough call center representatives to handle their call volume. The call volume was very high all night long, because their customers always had a lot to complain about when they called in. We usually kept close to 300 calls in queue all the time. It was difficult to log off the phones because they had it set so that the calls were forced in to us less than a second after each call ended. It took me almost an hour to get logged off the phone the night I quit. I had to actually keep on taking calls and finally when a customer called in about an hour after I'd tried to get logged off I had to place the caller on hold, then I finally was able to aux out and log off. But what that did to the poor customer, to my deep regret, was bad. I had to transfer the caller back into the system, which I hated to do because that meant the person was pushed to the back of the line all over again. If I hadn't gotten off the phones when I did, I might have had a stroke or heart attack because I was at the end of my patience with Sprint and I had to get out of that place.

    I was already experienced in customer service so I was one of the representatives that anyone who reached when they called in never had to worry about rudeness. But I hated Sprint's policies worse than the devil hates goodness and as much as the Lord hates sin. They are a no-good company. The person who said they got credits— good for you, that is, if you did; because Sprint rarely allowed us to credit anybody unless it was to give them a few additional air time minutes, and if the credit was in actual dollars instead of air time and was going to exceed $25.00 we had to get a manager over to our work stations to authorize it. It wasn't easy to give credits and for the most part, they would give a few minutes, but rarely did they authorize any credits in money.

    When I worked at BellSouth Mobility, if the person had a legitimate complaint we were pre-authorized to give any amount of credit without looking for a manager to approve it. One of my largest credits was one back when phones were analog and cloning was a very big problem. I submitted the information to the Fraud Department for them to research the issue, they found that the phone had been cloned, when they gave me the information, I gave the customer almost $3,000.00 in credits without having to go to the manager. Now that AT&T has control of BellSouth the service has declined tremendously; not only for their wireless but their landline service as well; and their good customer service reputation has gone to hell.

    I apologize for the lengthiness of my post but I hate the way Sprint treats its customers.
    Last edited by LadyNoir; 02-03-2010 at 05:58 PM. Reason: typo



  4. #34
    LadyNoir
    LadyNoir is offline
    Newbie
    LadyNoir's Avatar

    Cell Phone
    Sanyo PM8200 / SCP-8200
    Posts
    3

    Re: why does everyone keep saying sprint sucks?

    Quote Originally Posted by nicknrm View Post
    AT&T wouldn't buy Nextel.

    Sprint has been talking for over a year about selling Nextel to a third party for $5 billion dollars...but they haven't proceeded.
    I'm new on this forum so I can't post any links but I read on another site that compares prepaid services and companies, that Verizon had purchased Nextel in 2008. I was trying to find a special kind of pre-paid service. I rarely use my phone so I was trying to find cheap service that allows keeping my air time minutes 60 to 90 days instead of having to be billed every 30 days and lose minutes every month.

    I am currently with Platinumtel but their customer service is about as bad as Sprint's and they won't ever allow customers to speak with a supervisor. I'd chosen them because for 10.00 I get 100 minutes and 60 days to use them before they are lost. Prior to dealing with them I was with Net 10, but I had way too many minutes to try to use. They also allow 60 days but I had 300 minutes to try to use in those 60 days and at the end of the billing cycle I usually had over 200 minutes left over to try to use up quickly. Every month I left about 200 or so minutes that I'd paid for, only to lose them.

    Believe it or not, even now, with the service I currently have, every 60 days I have to work hard to use up those few 100 minutes, too. Sometimes I lose most of them because I forget to call somebody near the end of the billing period. After working in customer service for more than 30 years I actually hate talking on the phone. I have my wireless phone for potential emergencies that may occur while driving and for my family to be able to reach me if they need to do so while I'm away from my home.



  5. #35
    LadyNoir
    LadyNoir is offline
    Newbie
    LadyNoir's Avatar

    Cell Phone
    Sanyo PM8200 / SCP-8200
    Posts
    3

    Re: why does everyone keep saying sprint sucks?

    Quote Originally Posted by mobile_east View Post
    I think Sprint realized that they're the underdog in the latest mobile wars. The only way they know how to compensate is to offer us low plans that are packed with goodies. Since the latest upgrades to Sprint plans we can now talk to anyone, anywhere (or so they're claiming). Roaming has been included for quite sometime now and we can make international calls.

    I have no complaints on customer service. If a rep does screw up, I simply call back and have that new rep read the call notes from my previous calls to customer service and fix the problem. Tada! And if you run into reps that just can't find a clue or are just being stubborn and rude, all you have to do is say, "transfer me to retention." Retention will solve your problem asap. Now you can keep your cheap as dirt plan AND you got your way!

    My only complaint with Sprint is the fact that they don't have a colorful phone selection. Verizon and AT&T are going head to head and Sprint just sits back and watches. Who cares about 4G!!!! True, Droid is a brick and isn't even that great, but Verizon knows how to wave shiny objects in front of their customers as bait. Yea, AT&T admitted to bringing on too many customers causing an overload on their network. However, they still have the iphone (so far) and getting cooler phones by the minute. Now, T-mobile is getting awesome HTC phones and earning bragging rights!

    I loved my curve when Sprint picked it up, but that was almost 2 yrs ago! Would I go HTC Touch Pro2?....Absolutely!...BUT wtf is up with the price?!?!? The good phones are over priced and the POS phones are reasonably priced.

    I hate to say it, but I'm giving Sprint until the end of my contract to get their act together. I'm a tech fanatic, I like cool phones! I'm also on a budget, I like bargains and Sprint doesn't like to offer those to their existing customers.

    Maybe I should leave as a dedicated customer and return as a new one. That seems like the only way I'm going to get more than $150 off a million dollar phone.
    You're the only person I've ever come across that has been so gracious towards Sprint. One of the reasons Sprint has so many customers is that they were the only regular wireless providers who allowed people with any kind of credit to have an account. Many people prefer to have the regular pricing plans than prepaid, and Sprint provided a way for people to have it no matter what their credit situation.

    It's been a while since I worked for Sprint so this may not still be available, however, when I was there, what Sprint was doing was, they had something called an ASL account (Account Spending Limit plan) for people who couldn't get cell phone service from real companies because of ruined credit. They charged $125.00 monthly for the ASL, but if various features which were chosen caused the costs to go above the $125.00 they couldn't use the phone. They must have something in their account and as soon as the customer's charges reached $125.00 no matter if it were the same day they activated the service, they immediately shut them down. As soon as the due date arrived if the customers hadn't paid their bill, their account was immediately shut down; but for people who couldn't get service anywhere else with the kind of features that regular service plans provided, especially the free nights and week-end minutes, it was a good thing for them. Younger people liked it that Sprint also allowed them to use aliases as their names on their accounts, whatever they wanted it to be, nicknames, funny names, cartoon names, whatever, if they didn't chose any profanity.

    I believe that if the better wireless companies would offer the same kind of deal as the ASL plans, Sprints ASL customers would be leaving Sprint in droves! But in the meantime, congratulations to you for enjoying your account with Sprint PCS.
    Last edited by LadyNoir; 02-03-2010 at 08:13 PM. Reason: typo



  6. #36
    RFphones
    RFphones is offline
    Junior Member

    Posts
    6 - liked 1 times

    Re: why does everyone keep saying sprint sucks?

    I don't know about you guys but as a florida resident I must say that sprint is probably one of the best carriers in my opinion. I haven't checked out any new service plans in quite a while but I like what I am paying and quite honestly I can't recall not ever having service...
    camstuf likes this.



  7. #37
    laurkar2006
    laurkar2006 is offline
    Member
    laurkar2006's Avatar

    Cell Phone
    LG Rumor 2
    Carrier
    Sprint PCS
    Location
    Ct.
    Posts
    38 - liked 5 times

    Re: why does everyone keep saying sprint sucks?

    I never had a problem with Sprint..
    Nextel and Sprint user for 12 years....combined
    Family Plan 1500 mins...4 lines 129.00 and 15% discount. Free Airave and nites free after 6pm



  8. #38
    malboro
    malboro is offline
    Newbie

    Posts
    1

    Re: why does everyone keep saying sprint sucks?

    This week, I got a new mobile device from sprint. Activated it over the phone. Not working. Activated it online, not working.
    Left with no choice I decided to go to hell and come back. I CALLED SPRINT.
    Waited 12 min for an answer, restarted the computer, did the same thing I was instructed and same like I did before, waited 11 min and the wireless device was still not functining.
    Total 29 minnutes, the rep said he needs to transfer me to his couleage.
    After 1 minnute of that horrable sprint music (that I heard for 12 min just before that) the call gets dropped. My sprint cell hardley ever drops calls, but when talking to customer service they do.
    I called back and heard that message of long wait time. I hung up.

    Here is why sprint SUCKS!!!
    When I got my Motorola M I spend 2 days on the phone trying to activate. Two days because the wait is forever and then they drop me as soon as it’s a problem they can’t solve.

    After 1 year with sprint, one morning my phone is not working. I had a great plan, but they insisted I called and said I was going overseas and asked to cansel. They kept on arguing that it must be I called and no one can acsess my account without my password, even sprint can’t.
    I reactivated my account, but with a bad plan because my original plan that was a sero 1250 including unlimited text was not available anymore. I begged, this was not my mistake I should not be paying for this. Nada.
    I was transferred to fraud department that looked into it and called me back. They said it was a sprint error. Not fraud. I explained that I lost my plan, they can’t help- I need to call cutomer service and wait forever to speak to someone else that cant help. No apoligy. No courtesy call. Nada!
    NO ONE WILL TAKE RESPONSIBILITY!!!!! IT IS SPRINT! AND I LOST MY JOB< MY PLAN AND FAITH!!
    NOT TO MENTION HOW MUCH TIME I SPENT ON THE PHONE< WAITTING!

    That morning I was waitting for a wake up call on my sprint cell. Of course I did not get it and lost my job to 80 coustomers and 20 staff waitting outsite the restaurant fro the shift manager to open. Yes, that was me. I did not even discuss my personal damages from their mistake.

    A couple months later, I was on my way out of town for a vacation, I tested my laptop and internet and saw my sprint mobile internet was not working. I have it only for vacations. I went into the sprint store I purchased it from, explained I am paying insurance and asked for a replacemnt. I was told there is no device in the store (strange…. When I purchased it they had it, for new customers they have it, for me they don’t).
    I was given a number to call.
    I complained that I only have it for vacation and I need a device now, I am leaving now. I paid over the value of the device in insurance just for times like these….They didin’t care. I asked to cansel my account and I will open a new one now, or get “CLEAR” now so I can travel.
    I was given a different number to call!!!!
    They will not cansel accounts either, I need to call and wait forever to speak to a rep on the phone.
    I AM IN A SPRINT STORE FOR CRYING OUT LOUD! HELP!
    NO.
    I explained to other customers in the store what is going on. I was asked to leave because I am disturbing the customers. I asked them if I am disturbing and they said NO! So I was asked to leve because I am distrupting sales. Otherwise they will call the police…..!


    Called at&t, no wait, $200 credit for each new phone (total $800 bill credit- Sprint can dream I will pay the $200 disconect fees) New phones, good service, iphone works the first time- no need for the sprint crap. Happy camper.

    Was sitting tonight and thinking SPRINT SUCKS, so I google “SPRINT SUCKS” and wow, so many sprint sucks websites. I already feel better knowing I was not the only sucker that used sprint.



  9. #39
    bvmadduluri
    bvmadduluri is offline
    Newbie
    bvmadduluri's Avatar

    Posts
    2

    Re: why does everyone keep saying sprint sucks?

    i completly agree with you......sprint is the worst.



  10. #40
    BrittyKitty
    BrittyKitty is offline
    Newbie
    BrittyKitty's Avatar

    Cell Phone
    Samsung SCH-U740 Alias
    Location
    Ontario, Canada
    Posts
    4 - liked 1 times

    Re: why does everyone keep saying sprint sucks?

    As with any provider, there will always be good and bad.
    Sprint is working on improving their services. We know that we're behind the "Big 3".
    I mean, some customer care agents just don't care. This is the same for every call center. We make minimum wage, and the benefits are terrible.
    And to be completely honest, just some of Sprint's policies stink. We'd love to help out certain customers that legitimately need it. Sometimes we're just not allowed.

    Some of us really do care though. I always try to get my customer's problems solved.
    Have a little faith.
    It's not all bad.

    Read your contract carefully, and ask ALL the questions you can.
    Being properly informed is the best way to avoid a nightmare.
    camstuf likes this.
    Feel free to ask me your SPRINT questions! Lead Rep in the Sprint USA Customer Care Department.
    http://i21.photobucket.com/albums/b2...adianPride.png



  11. #41
    hadesboy2
    hadesboy2 is offline
    Junior Member

    Posts
    7 - liked 2 times

    Re: why does everyone keep saying sprint sucks?

    Totally agree with Mobile_east; Sprint's lineup of phones are lacking and the good ones like the TP2 are still quite expensive. Overall, the SERO plan has been good to me but the phone selections really do stink. I'm actually envious of T-Mobile because of their Nexus One even though T-Mobile's signal sucks in my area.
    camstuf and justsayYES like this.



  12. #42
    NerdyMaGee
    NerdyMaGee is offline
    Newbie

    Posts
    2 - liked 1 times

    Re: why does everyone keep saying sprint sucks?

    I work evenings in a Sprint call center. Sprint customer service "sucks," in part, because we aren't trained properly. We're thrown onto the call floor underprepared and most representatives quit or are fired before they have much chance to become competent. You'll rarely speak with a representative who has been on the call floor for more than a few months.

    Sprint's idea of quality control is requiring agents who don't meet certain standards (and very often all agents in particular call centers) to raise their hands and confirm their actions before they are permitted to perform them. For example, you may call in to make payment arrangements. My department cannot handle that, so I would have to transfer you to "finance." This should be quick, right? Wrong. If I transfer more than five customers per shift (and everyone does), I have to raise my hand and get permission to transfer, even if it's obvious that a transfer has to happen. If I'm not at goal for IR (i.e. if more than two of my last 9 surveys were not passed), I have to raise my hand at the end of EVERY call and have a supervisor take over and make sure the customer's issues have been resolved. This has to be done even if the customer is obviously happy or in a hurry. There are times when everyone in the entire call center is required to have IR confirmed on every call (these periods can last for months), including transfers. This cripples the call center. Sometimes I have to leave customers on hold (checking back every 2 minutes of course) for extended periods of time because all of the supervisors are busy confirming IR and transfers and can't confirm my whatever right away. Furthermore, if there is a real issue that requires supervisor attention, there very often isn't a supervisor available to help. This is also why there can be a long wait time when a customer asks to speak with a supervisor.

    We're required to finish all account notes while a customer is on the line. Sometimes hold times are just to note the account so we won't get fired for call avoidance. Nearly everyone is always afraid of termination. It isn't a fun job. ....though I guess I a LOT happier when I worked in iDEN (sometimes there was even time to breathe between calls!).

    Lastly, we're required to ask a number of questions on every call. This includes the dreaded IR question. Even if I can't resolve your issues due to Sprint rules (for example, if my department isn't allowed to handle something), I have to ask the issue resolve question. We often fudge the wording for the situation but it's basically something like...

    "If you were to be surveyed in the next 24-48 hours, would you be able to say that I completely resolved your issue to your satisfaction?"

    Please answer "yes" if you're in a hurry. If you say "no," I'm required to engage my supervisor... and I really am sooooo sorry you have to wait. I'm just trying not to get fired, ya know?

    ---------- Post added at 06:28 AM ---------- Previous post was at 06:12 AM ----------

    Quote Originally Posted by mobile_east View Post
    I have no complaints on customer service. If a rep does screw up, I simply call back and have that new rep read the call notes from my previous calls to customer service and fix the problem. Tada! And if you run into reps that just can't find a clue or are just being stubborn and rude, all you have to do is say, "transfer me to retention." Retention will solve your problem asap. Now you can keep your cheap as dirt plan AND you got your way!
    Truer words were never spoken (for the most part). I would like to point out that some of those "stubborn" reps may be advocating for you behind the scenes. I really try to get supervisors to approve all kinds of things for customers. If they don't, they don't and I'm not allowed to tell you that isn't me who doesn't want to give you what you want. I wouldn't blame the supervisors/walkers either. They don't rank much higher than me. There are rules we have to follow, yo. Definitely feel free to ask for retention, though. We aren't allowed to offer them unless you ask specifically or state that your account or a line (or lines) is at risk. Sometimes it's SUCH a relief when a customer asks for retention or states they want to leave Sprint... after 10 minutes of knowing that's what should be done but not being allowed to offer.
    Last edited by NerdyMaGee; 03-05-2010 at 12:16 AM.
    camstuf likes this.



  13. #43
    nicknrm
    nicknrm is offline
    Super Moderator
    nicknrm's Avatar

    Cell Phone
    Samsung LTE MiFi
    Carrier
    Verizon Wireless
    Location
    Northridge, Los Angeles, CA
    Posts
    1,884 - liked 298 times
    Blog Entries
    5

    Re: why does everyone keep saying sprint sucks?

    NerdyMaGee,

    Thanks for the detailed input. I'm filing a supervision request with my supervisor (I DO NOT WORK WITH SPRINT NOR ANY OTHER CARRIER. I work in a testing/development center that does business with, but is not, the FCC.). This will have Sprint looked at from the grounds up. It can take two years to complete, but I've never found a reason to file one against Sprint until your comment. Maybe I can get the situation looked upon.

    Also, have you tried to filed a complaint with local labor board(s)? They can be able to help you in a scary situation. No one should ever fear day to day about their job security.

    Maybe the Sprint CEO, Dan Hesse, should do the Undercover Boss show .

    I worked at Verizon Wireless for a number of years. We were fairly secure in our position. Whenever you've been within the company for 6 months, you have a 99% chance of being able to stay there for life and you have an 80% chance of moving up within the company (like a supervisor or even Vice President) within 2 years. The opportunities were limitless. I, myself, was promoted from customer service representative to Shift Supervisor within 8 months. I was then promoted to Tier I level supervisor within another year. Finally, I was promoted to tier II supervision in another year. I held that position for a while and totaled 8 years there. I also did various other work including store substitute supervision and regional technician. I received over 175 hours worth of training per year. We received several key benefits. The reason I moved jobs was simply a personal choice. I would make slightly more and be more of an individual worker and manage my own time and be almost my own boss with limited supervision. I like the freedom to do my job more so how I want to. Verizon Wireless had more supervisors than they did standard employees so you were well watched, but it in a good way.

    Maybe you should look at a job within the award winning company, Verizon Wireless. Visit their career site: Verizon Wireless Careers
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  14. #44
    asher62780
    asher62780 is offline
    Newbie

    Cell Phone
    Palm Pre
    Carrier
    Sprint PCS
    Posts
    5 - liked 2 times

    Re: why does everyone keep saying sprint sucks?

    I'll admit I've worked for Sprint for over 5 years and have had their service for about 7 years. They aren't perfect but what company is.

    The majority of the complaints about customer care we get are due to vendor sites, companies hired to take phone calls for Sprint but don't actually work for Sprint. I don't know what their training process is but if you work in an internal site, our checks are signed by Sprint, then you go through about 8-12 weeks of training. After you complete extensive training in the class room you also have about a week of on phone training, where you have anywhere from 3-5 people including a trainer for about 15 new hires. While no training for any company can prepare you for every possible problem Sprint does have a system that we can go to, to get just about any question we might have answered. If you can't find it in there we have team leads available to ask.

    A lot of the customer service issues are even not because of lack of training but just simple lack of the rep not caring to look for the answer before giving up and transferring the call to another department, often the wrong department. Or they just give the customer the answer they want to hear to get them off the phone so they don't have to deal with them anymore. Then the customer has to call back in and is even madder because they got false info and have had to call back in.

    In one of the previous responses to this somebody mentioned consumer responsibility and hidden charges. Most of these "hidden" charges are because the customer didn't pay attention to what they were doing on their phone or they let somebody else use their phone. It's your phone and unless you call to say it was lost/stolen you're responsible for the usage but a lot of people won't accept responsibility for their actions, or even more often, their children’s actions. If you give your child a phone they will more than likely download a lot of ring tones, games, TV channels, radio channels etc. When ever anybody goes to download something, if there is a fee for said download you have to agree to the price, it also tells you if it is recurring or a one time fee. If you agree you are responsible.

    Sprint isn't perfect, I've had dropped calls in rural areas and even in my home city, which is a big city. I've had to call in to customer care before to get stuff straightened out and have had to call back and call back and call back. We know the pain some of our customers go through but some of the pain is from the customers and not just the reps.

    Another thing, when you call in for customer service, have the respect to put down your screaming baby and turn down your TV/Radio and tell the people around you to shut up. If we can't hear you we can't help you, even the ones who are willing and knowledgeable.
    Last edited by asher62780; 03-13-2010 at 03:16 PM.



  15. #45
    justsayYES
    justsayYES is offline
    Newbie

    Posts
    2

    Re: why does everyone keep saying sprint sucks?

    I am currently employed as a customer service rep with Sprint and yes I'm in a non-Sprint call center and I take offense to anyone who blames us for poor service- we take pride in our site and we probably work twice as hard to keep our jobs. When you hear comments like " I have been with Sprint for 10 years and you are the first person who has listened to me and actually resolved my issue" isnt an indicator that we dont care. I like to take responsibility for my calls and as agents we are one- there is no 'i' in team and the customer doesnt care if you are union or non union or here or there, they want professionalism and results. We are all struggling to keep our jobs in this country and in this economy Sprint has to do what it has to do to stay competetive and thats business. I as a representaive do not like some of the changes, and the harsh reality for us is you may not get your overage charge back and I may not get my hard earned bonus because of the new ridiculous expectations we have to meet,eg: when I take the time to address your lengthy needs it may be at the cost of my bonus, and as a single parent that stings (.We are minimum wage to start with). I am struggling to meet the customer needs and meet Sprints needs since we have many limitations and rules for what we can and cannot do, and we are the ones who have to deal with that. I just want to say that when you are surveyed, question 5 is about the care and concern from the rep you have just spoken to, please dont hold it against her/him if they have done their job to the best of their ability and especially if you answered YES when asked if your issue was resolved, there is an opportunity at the end of the survey to voice your concerns about the phone issues or the billed charge we couldnt adjust or that the previous rep was a jerk. When you say NO, I dont get a bonus..Ive had calls that have complemented me on my care, but pressed NO on the survey not realising Im sure how devastating this can be for me at the end of the month. Not to mention too many NO's gets me fired. We are rated on average length of call, Issue resolve YES on question 5 of the survey and of course sales. Why am I here? choice= there is no other work here. Save a job, say YES to question 5 please.



  • Similar Threads







  • Quick Reply Quick Reply

    If you are already a member, please login above.