Results 1 to 5 of 5
  1. #1
    Kevin Cole
    Guest
    Hi,

    A colleague of mine has a K750i Sony Ericsson phone which has developed a
    fault.

    Unfortunately the phone is only eight months old and he has lost his receipt
    ! So the retial outlet are currently refusing him any assistance.

    Would the network provider, o2 I think, be able to trace his purchase date
    from the phones IMEI number ? If so how do we go about getting it on the
    screen ? I vaguely remember a code being typed into nokia phones to bring
    this information up, and, furthermore, would I be correct in thinking that
    consumer law would say that a phone should last for at least twelve months
    before developing a fault ?

    Any help you can offer is greatly appreciated.

    Regards, Kev





    See More: K750i IMEI Number & Repair




  2. #2
    Stuart B
    Guest

    Re: K750i IMEI Number & Repair

    On Tue, 17 Apr 2007 15:31:15 +0100, "Kevin Cole"
    <[email protected]> wrote:

    >Hi,
    >
    >A colleague of mine has a K750i Sony Ericsson phone which has developed a
    >fault.
    >
    >Unfortunately the phone is only eight months old and he has lost his receipt
    >! So the retial outlet are currently refusing him any assistance.
    >
    >Would the network provider, o2 I think, be able to trace his purchase date
    >from the phones IMEI number ? If so how do we go about getting it on the
    >screen ? I vaguely remember a code being typed into nokia phones to bring
    >this information up, and, furthermore, would I be correct in thinking that
    >consumer law would say that a phone should last for at least twelve months
    >before developing a fault ?
    >
    >Any help you can offer is greatly appreciated.
    >
    >Regards, Kev
    >

    See below re IMEI Number
    Did he pay for it by CC or did he provide his CC details to get the
    contract .
    One or other of the retailer or the Network MUST have the IMEI number
    linked to him to show that it was he who bought the phone .
    If all else fails then a call or trip to Trading Standards should get
    the problem sorted .
    Stuart
    ---------------------------------------------------------------------------------------------------------------
    Your phone has a unique IMEI number. Find it behind the battery or
    press *#06# and make a note of it. You can give it to the police if
    your phone is stolen.
    You can even register your IMEI number at www.immobilise.com which
    helps the Police all over the country with the problem of street
    crime. The details of the owner of the phone are stored in a database
    and should your mobile phone be stolen, you can ring one central
    number and deactivate the phone.




  3. #3
    K3
    Guest

    Re: K750i IMEI Number & Repair


    "Kevin Cole" <[email protected]> wrote in message
    news:[email protected]...
    > Hi,
    >
    > A colleague of mine has a K750i Sony Ericsson phone which has developed a
    > fault.
    >
    > Unfortunately the phone is only eight months old and he has lost his
    > receipt ! So the retial outlet are currently refusing him any assistance.


    Had a similar issue with my daughters Motorola a few years ago

    >
    > Would the network provider, o2 I think, be able to trace his purchase date
    > from the phones IMEI number ? If so how do we go about getting it on the
    > screen ? I vaguely remember a code being typed into nokia phones to bring
    > this information up, and, furthermore, would I be correct in thinking that
    > consumer law would say that a phone should last for at least twelve months
    > before developing a fault ?


    I called Motorola, provided them with the IMEI and they told me when the
    phone had been made. This happened to be a month or so before we bought it
    and it was now out of warranty. They were good and said to contact the
    operator (Orange) to find out whn the sim had been activated. This we did
    and Motorola then moved the warranty forward and repaired the phone.

    >
    > Any help you can offer is greatly appreciated.
    >
    > Regards, Kev
    >






  4. #4
    Kevin Cole
    Guest

    Re: K750i IMEI Number & Repair

    Thanks to all,

    My colleague has since returned to o2 and they've sent it off fore free
    repair - spot on I think.

    regards, Kev


    "K3" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Kevin Cole" <[email protected]> wrote in message
    > news:[email protected]...
    >> Hi,
    >>
    >> A colleague of mine has a K750i Sony Ericsson phone which has developed a
    >> fault.
    >>
    >> Unfortunately the phone is only eight months old and he has lost his
    >> receipt ! So the retial outlet are currently refusing him any
    >> assistance.

    >
    > Had a similar issue with my daughters Motorola a few years ago
    >
    >>
    >> Would the network provider, o2 I think, be able to trace his purchase
    >> date from the phones IMEI number ? If so how do we go about getting it
    >> on the screen ? I vaguely remember a code being typed into nokia phones
    >> to bring this information up, and, furthermore, would I be correct in
    >> thinking that consumer law would say that a phone should last for at
    >> least twelve months before developing a fault ?

    >
    > I called Motorola, provided them with the IMEI and they told me when the
    > phone had been made. This happened to be a month or so before we bought it
    > and it was now out of warranty. They were good and said to contact the
    > operator (Orange) to find out whn the sim had been activated. This we did
    > and Motorola then moved the warranty forward and repaired the phone.
    >
    >>
    >> Any help you can offer is greatly appreciated.
    >>
    >> Regards, Kev
    >>

    >
    >






  5. #5
    Jon
    Guest

    Re: K750i IMEI Number & Repair

    [email protected] declared for all the world to hear...
    > Hi,
    >
    > A colleague of mine has a K750i Sony Ericsson phone which has developed a
    > fault.
    >
    > Unfortunately the phone is only eight months old and he has lost his receipt
    > ! So the retial outlet are currently refusing him any assistance.
    >
    > Would the network provider, o2 I think, be able to trace his purchase date
    > from the phones IMEI number ?


    Yes, probably.

    > If so how do we go about getting it on the screen ?


    The IMEI? *#06# or just take the phone apart.

    > I vaguely remember a code being typed into nokia phones to bring
    > this information up, and, furthermore, would I be correct in thinking that
    > consumer law would say that a phone should last for at least twelve months
    > before developing a fault ?


    Sucha law would be impossible to follow. If you mean "should a phone
    last more than 12 months" then I would argue yes it should. The law says
    that it should last a "reasonable length of time" and "reasonable" is
    defined as "what a reasonable person would consider to be reasonable".

    > Any help you can offer is greatly appreciated.


    How was the phone paid for? If it was on a card it will be on a
    statement somewhere.

    Why not cut out the middleman and go direct to the manufacturer? Many
    phones have special warranty codes which carry the date of manufacture
    so a proof of purchase might no be necessary.
    --
    Regards
    Jon



  • Similar Threads

    1. LG Chocolate
    2. alt.cellular.sprintpcs
    3. General Cell Phone Forum
    4. uk.telecom.mobile
    5. Nokia