Results 1 to 12 of 12
  1. #1
    Lobster
    Guest
    I ordered a phone from an online dealer as a Christmas present; however
    it didn't arrive. It was supposed to be have been despatched by Royal
    Mail Special Delivery; however the tracking number I was given just said
    "Information on your item is not yet available online"; when I phoned RM
    about it they said that the package had never even reached them to get
    put on their system.

    So I phoned the dealer again today, perfectly politely but expecting a
    contrite apology and a promise of delivery tomorrow; but oh no - I was
    told that not only would they not be sending another phone out, but also
    because they had 'lost money' on this, any future orders from me would
    also be cancelled!

    No doubt that they have this policy because of aggravation due to dodgy
    customers taking advantage of RM sometimes not getting a signature on
    delivery; I pointed out that in this case the package had not even
    reached RM so how could I have anything to do with its disappearance -
    all to no avail. Quite bizarre.

    I assume the company will now claim - or attempt to - from RM's
    insurance. I assume that RM must retain and cross-reference records of
    claims for items 'lost in the post'? I'm concerned that my address may
    get blacklisted, or at least get a 'strike' against it over this
    incident. Can my address be passed on to other agencies/companies to be
    blacklisted similarly?

    David



    See More: Royal Mail and address blacklisting?




  2. #2
    Frank
    Guest

    Re: Royal Mail and address blacklisting?


    "Lobster" <[email protected]> wrote in message
    news:[email protected]...
    >I ordered a phone from an online dealer as a Christmas present; however it
    >didn't arrive. It was supposed to be have been despatched by Royal Mail
    >Special Delivery; however the tracking number I was given just said
    >"Information on your item is not yet available online"; when I phoned RM
    >about it they said that the package had never even reached them to get put
    >on their system.
    >


    It looks like you were conned. The company probably never sent you
    anything but took payment, then claimed it from RM too.

    > So I phoned the dealer again today, perfectly politely but expecting a
    > contrite apology and a promise of delivery tomorrow; but oh no - I was
    > told that not only would they not be sending another phone out, but also
    > because they had 'lost money' on this, any future orders from me would
    > also be cancelled!
    >


    That has "guilty" written all over it. They are refusing to send the
    product
    because they don't have it to send.

    > No doubt that they have this policy because of aggravation due to dodgy
    > customers taking advantage of RM sometimes not getting a signature on
    > delivery; I pointed out that in this case the package had not even reached
    > RM so how could I have anything to do with its disappearance - all to no
    > avail. Quite bizarre.
    >


    They conned you by taking payment and then lied about a tracking number
    to try and put you off.

    > I assume the company will now claim - or attempt to - from RM's insurance.
    > I assume that RM must retain and cross-reference records of claims for
    > items 'lost in the post'?


    They should do to stop all the fraudulent claims, but they don't.

    > I'm concerned that my address may get blacklisted, or at least get a
    > 'strike' against it over this incident.


    Why would you be blacklisted unless you made continual claims
    that were false?

    >Can my address be passed on to other agencies/companies to be blacklisted
    >similarly?
    >


    What for - being conned by a company that provided a false tracking
    number, took payment and never had anything to send you?

    > David






  3. #3
    The Older Gentleman
    Guest

    Re: Royal Mail and address blacklisting?

    Lobster <[email protected]> wrote:

    > I assume the company will now claim - or attempt to - from RM's
    > insurance. I assume that RM must retain and cross-reference records of
    > claims for items 'lost in the post'?


    You reckon?

    How did you pay for it? Paypal or CC?


    --
    BMW K1100LT Ducati 750SS Yamaha XTZ660 Tenere Honda CB400F SH50
    If you don't know what you're doing, don't do it. Workshop manual?
    Buy one instead of asking where the free PDFs are
    chateau dot murray at idnet dot com



  4. #4
    Yellow
    Guest

    Re: Royal Mail and address blacklisting?

    Lobster [[email protected]] said:
    > I ordered a phone from an online dealer as a Christmas present; however
    > it didn't arrive. It was supposed to be have been despatched by Royal
    > Mail Special Delivery; however the tracking number I was given just said
    > "Information on your item is not yet available online"; when I phoned RM
    > about it they said that the package had never even reached them to get
    > put on their system.
    >
    > So I phoned the dealer again today, perfectly politely but expecting a
    > contrite apology and a promise of delivery tomorrow; but oh no - I was
    > told that not only would they not be sending another phone out, but also
    > because they had 'lost money' on this, any future orders from me would
    > also be cancelled!
    >
    > No doubt that they have this policy because of aggravation due to dodgy
    > customers taking advantage of RM sometimes not getting a signature on
    > delivery; I pointed out that in this case the package had not even
    > reached RM so how could I have anything to do with its disappearance -
    > all to no avail. Quite bizarre.
    >
    > I assume the company will now claim - or attempt to - from RM's
    > insurance. I assume that RM must retain and cross-reference records of
    > claims for items 'lost in the post'? I'm concerned that my address may
    > get blacklisted, or at least get a 'strike' against it over this
    > incident. Can my address be passed on to other agencies/companies to be
    > blacklisted similarly?
    >


    I don't understand. A package fails to be delivered to your address and
    you are concerned your address will be blacklisted if a claim of non-
    delivery is made? I don't see your logic - what has your address done to
    warrant being blacklisted?



  5. #5
    31
    Guest

    Re: Royal Mail and address blacklisting?


    "Lobster" <[email protected]> wrote in message
    news:[email protected]...
    >I ordered a phone from an online dealer

    NAME AND SHAME THEM....
    Don't let others be ripped off.

    Also, check your credit/debit card statements carefully just incase your
    card has been used and also get a copy of your credit history.





  6. #6
    Jon
    Guest

    Re: Royal Mail and address blacklisting?

    In article <[email protected]>, davidlobsterpot601
    @hotmail.com says...
    > I'm concerned that my address may get blacklisted


    Don't be - there's no such thing.
    --
    Regards
    Jon



  7. #7
    Crunchie
    Guest

    Re: Royal Mail and address blacklisting?


    "Lobster" <[email protected]> wrote in message
    news:[email protected]...
    >I ordered a phone from an online dealer as a Christmas present; however it
    >didn't arrive. It was supposed to be have been despatched by Royal Mail
    >Special Delivery; however the tracking number I was given just said
    >"Information on your item is not yet available online"; when I phoned RM
    >about it they said that the package had never even reached them to get put
    >on their system.
    >
    > So I phoned the dealer again today, perfectly politely but expecting a
    > contrite apology and a promise of delivery tomorrow; but oh no - I was
    > told that not only would they not be sending another phone out, but also
    > because they had 'lost money' on this, any future orders from me would
    > also be cancelled!
    >
    > No doubt that they have this policy because of aggravation due to dodgy
    > customers taking advantage of RM sometimes not getting a signature on
    > delivery; I pointed out that in this case the package had not even reached
    > RM so how could I have anything to do with its disappearance - all to no
    > avail. Quite bizarre.
    >
    > I assume the company will now claim - or attempt to - from RM's insurance.
    > I assume that RM must retain and cross-reference records of claims for
    > items 'lost in the post'? I'm concerned that my address may get
    > blacklisted, or at least get a 'strike' against it over this incident.
    > Can my address be passed on to other agencies/companies to be blacklisted
    > similarly?
    >
    > David


    You won't be listed on anything available publicly but Royal Mail are sure
    to record addresses that are subject to claims. I doubt these guys will
    claim, it was obviously never scanned in to Royal Mail's system.

    John





  8. #8
    Lobster
    Guest

    Re: Royal Mail and address blacklisting?

    Crunchie wrote:
    >
    > "Lobster" <[email protected]> wrote in message
    > news:[email protected]...
    >> I ordered a phone from an online dealer as a Christmas present;
    >> however it didn't arrive. It was supposed to be have been despatched
    >> by Royal Mail Special Delivery; however the tracking number I was
    >> given just said "Information on your item is not yet available
    >> online"; when I phoned RM about it they said that the package had
    >> never even reached them to get put on their system.
    >>
    >> So I phoned the dealer again today, perfectly politely but expecting a
    >> contrite apology and a promise of delivery tomorrow; but oh no - I was
    >> told that not only would they not be sending another phone out, but
    >> also because they had 'lost money' on this, any future orders from me
    >> would also be cancelled!
    >>
    >> No doubt that they have this policy because of aggravation due to
    >> dodgy customers taking advantage of RM sometimes not getting a
    >> signature on delivery; I pointed out that in this case the package had
    >> not even reached RM so how could I have anything to do with its
    >> disappearance - all to no avail. Quite bizarre.
    >>
    >> I assume the company will now claim - or attempt to - from RM's
    >> insurance. I assume that RM must retain and cross-reference records of
    >> claims for items 'lost in the post'? I'm concerned that my address
    >> may get blacklisted, or at least get a 'strike' against it over this
    >> incident. Can my address be passed on to other agencies/companies to
    >> be blacklisted similarly?

    >
    > You won't be listed on anything available publicly but Royal Mail are
    > sure to record addresses that are subject to claims.


    That was my thought too.

    I doubt these guys
    > will claim, it was obviously never scanned in to Royal Mail's system.


    Yes, makes sense actually - that hadn't occurred to me!

    BTW in response to others, this was for a contract phone so no money has
    changed hands at all so far - ie, they haven't simply "ripped me off".
    My assumption is that somebody in their 'goods outwards' dept has given
    himself an Xmas present.

    But I've still got the aggravation of having to cancel a 12-month
    airtime contract, plus compulsory standing orders for insurance and
    'helpline' services which this bloody outfit has kindly landed me with.

    David



  9. #9
    Kráftéé
    Guest

    Re: Royal Mail and address blacklisting?

    Spacker wrote:
    > "31" <[email protected]> wrote:
    >
    >
    >>
    >> "Lobster" <[email protected]> wrote in message
    >> news:[email protected]...
    >>> I ordered a phone from an online dealer

    >> NAME AND SHAME THEM....
    >> Don't let others be ripped off.

    >
    > Most of the people in here get amusement from hearing about people
    > being ripped off, and will do whatever they can to silence anyone
    > who
    > speaks up about it or trys to warn other people. There is very few
    > of
    > us who think about others at all.


    Well you're not one of them, you'reto busy trying to score points on
    everybody else who post, with sarcasm & mis information...





  10. #10
    Blah Blah Blah
    Guest

    Re: Royal Mail and address blacklisting?

    On Wed, 31 Dec 2008 00:43:13 +0000, Krft faxed us with....

    > Spacker wrote:
    >> "31" <[email protected]> wrote:
    >>
    >>
    >>
    >>> "Lobster" <[email protected]> wrote in message
    >>> news:[email protected]...
    >>>> I ordered a phone from an online dealer
    >>> NAME AND SHAME THEM....
    >>> Don't let others be ripped off.

    >>
    >> Most of the people in here get amusement from hearing about people
    >> being ripped off, and will do whatever they can to silence anyone who
    >> speaks up about it or trys to warn other people. There is very few of
    >> us who think about others at all.

    >
    > Well you're not one of them, you'reto busy trying to score points on
    > everybody else who post, with sarcasm & mis information...


    Said the man who can't use a Hawk properly......

    --
    Replica Watches - TRY WALMART



  11. #11
    For example: John Smith
    Guest

    Re: Royal Mail and address blacklisting?

    Frank wrote:
    > "Lobster" <[email protected]> wrote in message
    > news:[email protected]...
    >> I ordered a phone from an online dealer as a Christmas present;
    >> however it didn't arrive. It was supposed to be have been
    >> despatched by Royal Mail Special Delivery; however the tracking
    >> number I was given just said "Information on your item is not yet
    >> available online"; when I phoned RM about it they said that the
    >> package had never even reached them to get put on their system.
    >>

    >
    > It looks like you were conned. The company probably never sent you
    > anything but took payment, then claimed it from RM too.


    Claimed ?
    They gave the OP an invented tracking number.


    >
    >> So I phoned the dealer again today, perfectly politely but expecting
    >> a contrite apology and a promise of delivery tomorrow; but oh no - I
    >> was told that not only would they not be sending another phone out,
    >> but also because they had 'lost money' on this, any future orders
    >> from me would also be cancelled!
    >>

    >
    > That has "guilty" written all over it. They are refusing to send the
    > product
    > because they don't have it to send.
    >
    >> No doubt that they have this policy because of aggravation due to
    >> dodgy customers taking advantage of RM sometimes not getting a
    >> signature on delivery; I pointed out that in this case the package
    >> had not even reached RM so how could I have anything to do with its
    >> disappearance - all to no avail. Quite bizarre.
    >>

    >
    > They conned you by taking payment and then lied about a tracking
    > number to try and put you off.
    >
    >> I assume the company will now claim - or attempt to - from RM's
    >> insurance. I assume that RM must retain and cross-reference records
    >> of claims for items 'lost in the post'?

    >
    > They should do to stop all the fraudulent claims, but they don't.
    >
    >> I'm concerned that my address may get blacklisted, or at least get a
    >> 'strike' against it over this incident.

    >
    > Why would you be blacklisted unless you made continual claims
    > that were false?
    >
    >> Can my address be passed on to other agencies/companies to be
    >> blacklisted similarly?
    >>

    >
    > What for - being conned by a company that provided a false tracking
    > number, took payment and never had anything to send you?
    >
    >> David






  12. #12
    Kráftéé
    Guest

    Re: Royal Mail and address blacklisting?

    Blah Blah Blah wrote:
    > On Wed, 31 Dec 2008 00:43:13 +0000, Krft faxed us with....
    >
    >> Spacker wrote:
    >>> "31" <[email protected]> wrote:
    >>>
    >>>
    >>>
    >>>> "Lobster" <[email protected]> wrote in message
    >>>> news:[email protected]...
    >>>>> I ordered a phone from an online dealer
    >>>> NAME AND SHAME THEM....
    >>>> Don't let others be ripped off.
    >>>
    >>> Most of the people in here get amusement from hearing about people
    >>> being ripped off, and will do whatever they can to silence anyone
    >>> who speaks up about it or trys to warn other people. There is very
    >>> few of us who think about others at all.

    >>
    >> Well you're not one of them, you'reto busy trying to score points
    >> on
    >> everybody else who post, with sarcasm & mis information...

    >
    > Said the man who can't use a Hawk properly......


    Another sock puppet.....hello I was missing you, been zapping your
    nipples with your old Mega recently





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