1. #1
    mpanzalone
    mpanzalone is offline
    Newbie

    Cell Phone
    BlackBerry Curve 8330
    Carrier
    Boost Mobile
    Posts
    1
    I am a total newbie to the whole Forum thing, so please be a little patient. I canwill be "up to speed" in no time.
    I purchased my BB Curve 8330, and unfortunately, ended up with a defective unit. Not only did Cust. Support put me thru HELL to finally accept the fact that an RMA would need to be issued, but I was hungf up on twice and, upon calling them back 3 days later, was told the RMA was never issued in the first place. So, here I sit with an intermittantly workinbg phone, and no replacement on it's way. Unbelievable.. If I ran my business in any way like these characters do, my family would be homeless, because I wouln't have a business to run.
    Moreover, when I bought the phone I was told that this model was the "only model BoostMobile supports". Upon logging-in to my account to set up my autoboost, I come to find out that they do in fact support the Curve 8530,m which DOES support WIFI..> A very necessary feature due to my occupation and reliance on my smartphone & it's speed & feature set. So, rather than allowing me to pay the difference and sending me a BlackBerry Curve 8530, they INSISTED I would have to deal with it and would therefore be receiving a Refubished 8330. Which isn't even the case anyway.
    I won't even get into the whole refurb. issue. I can't believe we, as consumers (customedrs) put up with such insane rules. We didn't purchase refurbs. & if wse buy insurance, we should NOT be dealing with refurbs when processing a claim, period.
    Anyway, thanks for the chance to vent a little bit. If anyone has any suggestions on exactly who I can get in touch with, who might hold some kind og authority over at Sprint/Boost, It would be so greatly apprecited. Thanks again for the time and effort!


    See More: Customer Support Issues




  2. #2
    dondiablo
    dondiablo is offline
    Sr. Member

    Posts
    199 - liked 2 times

    Re: Customer Support Issues

    IMHO, it is important for every company to have its own call center to satisfy all the customers.



  3. #3
    bounceback
    bounceback is offline
    Phone Addict

    Posts
    425 - liked 1 times

    Re: Customer Support Issues

    In fact, I completely agree with the user above. If you really want your business to grow and thrive, it's important to attract new customers and retain them. To do that it's important to have a customer support team which can solve customers' problems quickly and you can do that with a VoIP call center. These guys provide some of the best call center software which will greatly optimize and automate your call center.



  • Phones Discussed Above

    BlackBerry Curve 8530 More BlackBerry Curve 8530 topics RIM (Blackberry) Forum Reviews
    BlackBerry Curve 8330 More BlackBerry Curve 8330 topics RIM (Blackberry) Forum Reviews
    BlackBerry Curve 8530 More BlackBerry Curve 8530 topics RIM (Blackberry) Forum Reviews
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