Rogers doesn't speak english

I would like to post a poll.

1)When you give Rogers customer service a call, and ask "what is my current balance", to a live rep, which do you get:

A)Last months balance, excluding their coined term "Pending balance" (the non-english meaning of "current balance")
B)A reasonable approximation of your "Current balance" (which could be good enough, sometimes systems take time to update I suppose).
C)The exact current balance, which means live balance with no delay (The actual english meaning).

2)As well, when you ask how up-to-date your current balance is, do they:

A)Say it is instant
B)Say it is 24 hours current
C)Say it is "usually" 24 hours current
D)Say that it was last months balance and if you want to know your actual charges you have to ask for "Current and Pending balance".

3)When you ask what your current and pending balances are, do they explain that it is not current?

YES or NO

4)Has your bill ever gone above your credit limit, and if so, please explain if the situation was considered reasonable (an example could be, $600 credit limit, $765 bill, but no reason why it should be that much higher than limit should have been cut off)?

5)Do they record notes accurately? Do you find you have to re-explain things? Do you find sometimes they have no clue what you are talking about even though you've spoken to them before?



If you haven't tried certain things, give it a try a couple of times and report if you can, any help is appreciated, these answers will be quite useful since I am having huge problems with rogers right now and it would be good to see what other people have experienced.

Thanks guys.

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They're automated system sucks! Always has and always will. Complain all you want to them, they don't give a **** after they have your money! Just use the online service since your already online.

You know I tried doing that, and no I'm not talking about automated service, I'm talking about actually talking to customer service. LOL!

I attempted to get on their online service, their site allowed me to create an account, but when it came to attaching my cellphone number, I tried both explorer and firefox and it wouldn't allow me to attach my number. Their webservice sucks, from what I've read rogers apparently has this co-incidental pattern of what appears to be obfuscating important data about things from their customers. *THEY WANT YOU TO BE CONFUSED*

I dare u to talk to customer service and ask "what is my current balance". You won't get it from their live customer service reps. If you do it's a damned fluke.

I have never had any issue with their website. I rarely call into customer service, except to upgrade my phone and get credit for charges for roaming (live near US border). If I do call in, customer service are not the friendliest so I usually end up speaking to retention. They always understand and help me within minutes, unlike the customer service that makes up any story to get you off the line.

Just ask for a representative straight up

both rogers and fido systems are "slow"

They cannot guarantee the previous 48hours. If you called Europe for 10hours out of the past 24hours, odds are they would not know until a day or 2 later.

hope this helps.

hit "0" and talk to a real person....

Yes something must be done about the timing, service has take up to 2 hours for me beofre 》。《