Clear App Data / Cache:

NOTE: If one of your applications doesn’t work as intended, crashes, freezes, or takes up too much storage inexplicably, you can try fixing these issues by clearing the app’s cache and / or data.

WARNING! When you clear an application’s data, all personal information stored within the app will be deleted. This includes profiles, settings, save files, high scores, login and credit card information etc. To avoid losing personal app data, clear ONLY the app’s cache.

  1. Open the apps drawer
  2. Access “Settings”
  3. Scroll to “Device”
  4. Tap “Applications” > “Application manager”
  5. Swipe to “All” or “Downloaded”
  6. Select the desired application
  7. Tap “Clear cache”
  8. If clearing the cache didn’t solve the problem, tap “Clear data” > “OK” (check WARNING above)

Wipe the Phone’s Cache Partition:

NOTE: If your phone freezes, crashes, or runs out of storage inexplicably and you’re considering factory resetting the device, you can try fixing these issues by clearing the phone’s cache partition instead. This can yield similar results to a factory reset, without losing any personal data on the phone’s internal memory.

  1. Turn off the phone
  2. Press and hold “Power”, “Volume Up” and “Home” at the same time
  3. At the “Samsung” logo, release “Power”
  4. At the “Android” screen, release “Volume Up” and “Home” too
  5. Once in the Recovery menu, press “Volume down” repeatedly to navigate to and highlight “wipe cache partition”
  6. Press “Power” to confirm
  7. After the cache has been cleared, highlight “Reboot system now” and press “Power”

NOTE: If clearing the cache partition didn’t solve the problems with your device, you can visit this thread for a guide on how to factory reset the device.

Reboot to Safe Mode and Remove an Application:

NOTE: If you have installed a third party application that causes issues and prevents you from removing it, you should be able to uninstall the app from within Safe Mode. In this mode, all third party apps are disabled by default.

  1. Turn the phone Off
  2. Press and hold “Power”
  3. At the “Samsung” logo, release “Power” and immediately press and hold “Volume down” instead
  4. Once the phone finishes rebooting, release all buttons (NOTE: a “Safe Mode” label should be shown in the lower-left corner of the home screen
  5. Open “Settings”
  6. Scroll to “Device” and tap “Applications”
  7. Tap “Application manager” and go to “Downloaded”
  8. Select the application you want to remove
  9. Tap “Uninstall” two times to confirm and uninstall the application
  10. Once done, exit Safe Mode. Press and hold “Power” and tap “Reboot”


› See More: Samsung Galaxy Grand Prime Plus: Clear App Cache / Data; Boot to Safe Mode; Wipe the Cache