NOTE: Before you factory reset your device, you should visit this thread for a guide on how to back up data, and this thread for instructions on restoring data.

Soft Reset Using Hardware Keys:

NOTE: A soft reset will simulate battery removal. This can be useful when the phone is unresponsive, and by soft resetting the device you will not lose any data.

  1. Press and hold “Power” and “Volume down” at the same time
  2. Keep the buttons pressed until the phone reboots (up to 45 seconds)

Hard Reset

NOTE: Hard resetting your device will delete all user data located on the phone’s internal memory, including media files, contacts, downloaded content, ringtones, apps etc. In addition, all settings will be restored to factory values.

Hard Reset via Settings:

  1. Open the apps drawer
  2. Launch “Settings”
  3. Access “Cloud and accounts”
  4. Tap “Backup and restore” and optionally, enable or disable “Back up my data” and “Restore”
  5. Return to “Settings”
  6. Access “General Management”
  7. Tap “Reset” > “Factory data reset” > “Reset device”
  8. In case your device is protected by a PIN / password, enter it and tap “Continue”
  9. Tap “Delete all” to confirm

Hard Reset via Hardware Buttons:

NOTE: In case your phone freezes, crashes, is unresponsive or otherwise prevents you from resetting it via settings, alternatively you can try resetting the device using hardware keys.

  1. First ensure the phone is powered off
  2. Then, press and hold “Home” and “Volume UP” at the same time, the press “Power” as well
  3. At the “Android” logo, release all buttons and wait for up to 1 minute to gain access to Android Recovery
  4. Once in Recovery, press “Volume down “repeatedly to navigate to and highlight “Wipe data / factory reset”
  5. Press “Power” and select the highlighted option
  6. Press “Volume down” to highlight “Yes – delete all user data”
  7. Press “Power” to confirm
  8. Wait for the phone to reset. After the process is complete, highlight “Reboot system now” and press “Power” to confirm

Reset Network Settings:

NOTE: By resetting network settings, all connection data will be deleted, including Bluetooth and Wi-Fi networks. Furthermore, data restrictive settings, network selection mode, and background data sync settings will be restored to default.

  1. Open the apps drawer and launch “General Management”
  2. Tap “Reset” > “Reset network settings”
  3. Tap “Reset settings”
  4. If necessary, enter your PIN / password to proceed
  5. When ready, tap “Reset settings” to confirm


› See More: Samsung Galaxy J7 Pro: Soft/Hard Reset Phone; Reset Network Settings