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NOTE: You can visit this thread for instructions on how to back up data on the phone.
Restore Contacts from SD:
- Launch “Contacts”
- Tap “Menu” > “Settings”
- If necessary, access “Contacts to display”
- Switch to “All contacts”
- Tap “Import/Export contacts”
- Tap “Import from SD card” > “OK”
Restore Media Files from SD:
- Open “My Files”
- Select “SD card”
- Tap “Menu’ > “Edit”
- Tick the boxes linked with the media files you want to restore
- Tap “Menu” > “Move” > “Internal storage”
- Tap “Move here” or tap “Create folder” or the folder name to restore the files to a different location
- Tap “Move here”
Restore Media Files from a PC:
- Connect the Samsung phone to the computer via USB
- Enable “Media device” / “File Transfer” when prompted or from the Notification area
- Open the File Explorer on the computer
- Locate the media file backups on the computer
- Copy and transfer the files to the phone storage, preferably in the folders of origin or the “Media” folder
- After the transfer is done, you can safely disconnect the phone from the USB port
Restore Media Files from a Mac:
- Connect the Samsung device to the computer via USB
- On the phone, enable “File Transfer” / “Media device” at the prompt or from the Notification area
- Launch Kies on the Mac
- Go to “Back up / restore” and access the “Restore” tab
- Tick the boxes associated with “Photos”, “Music” and other media file types you want to restore
- Click “Restore” and follow the on-screen prompts
- Once done, eject the phone storage and safely disconnect the device from the USB port
› See More: Samsung Galaxy Grand Prime Pro: Restore Contacts and Media Files
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