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NOTE: You can visit this thread for a guide on how to back up app data, contacts, and media files on the phone.
Restore Contacts from SD Storage:
- Launch “Contacts”
- Tap “Menu” > “Settings”
- If necessary, tap “Contacts to display” and select “All contacts”
- Tap “Import/Export contacts”
- Tap “Import from SD Card” > “OK”
Restore Media Files from SD Storage:
- Open “My Files”
- Access “SD card”
- Tap “Menu” > “Edit”
- Tick the boxes associated with the media files you want to restore
- Tap “Menu” > “Move” > “Internal storage”
- Tap “Move here” or, alternatively, tap “Create folder” or the folder name in order to restore the files to a different location
- Tap “Move here” when ready
Restore Media Files from a PC:
- Connect the Android phone to the computer via USB
- On the phone, enable “File Transfer” / “Media device”
- Open the File Explorer on the computer
- Locate the media file backups on the PC
- Copy and transfer the files to the phone storage, preferably in the folders from where they originate
- Once done you can safely disconnect the device from the USB port
Restore Media Files from a Mac Computer:
- Connect the Android phone to the Mac via USB
- Enable “Media device” / “File Transfer” on the phone, when prompted or from the Notification area
- Launch Kies on the Mac and access “Back up / Restore”
- Go to “Restore” and tick the boxes associated with “Photos” “Music” and other media file types you want to restore
- Click “Restore” and follow the on-screen prompts
- After the process completes, drag the phone’s virtual drive from the desktop and drop it over the “trash can” to eject it
- You can safely disconnect the device from the USB port
› See More: Samsung Galaxy J7 Prime (2018): Restore Contacts and Media Files
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