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NOTE: You can check this thread for a guide on how to back up contacts, media files, and app data from the phone.
Restore Contacts from SD Storage:
- Launch “Contacts”
- Tap “Menu” > “Settings”
- Go to “Contacts to display” and select “All contacts”
- Tap “Import/Export contacts”
- Tap “Import from SD card” > “OK”
Restore Media Files from SD Storage:
- Open “My Files”
- Go to “SD card”
- Tap “Menu” > “Edit” and tick the boxes associated with the media file types you want to restore
- Tap “Menu” > “Move” > “Internal storage”
- Tap “Move here” or “Create folder” and select a folder name
- Tap “Move here” to confirm
Restore Media Files from a Windows PC:
- Connect the Android phone to the computer via USB
- On the phone, enable “File Transfer” / “Media device” when prompted or from the Notification area
- Open the File Explorer on the PC
- Copy and transfer the files to the phone storage, preferably in the “Media” directory or the folder(s) of origin
- Once done, eject the phone storage and safely disconnect the device from the USB port
Restore Media Files from a Mac:
- Connect the Android phone to the Mac via USB
- Enable “Media device” / “File Transfer” one the phone, at the prompt or from the Notification area
- Open Kies on the Mac and go to the “Back up / Restore” tab
- Access “Restore” and tick the boxes associated with the media file types you want to restore
- Click “Restore” and follow the prompts
- After the process ends, eject the phone storage by dragging the virtual drive from the desktop and drop it over the trash can
- You can safely disconnect the device from the USB port
› See More: Samsung Galaxy A9 Star: Restore Contacts and Media Files
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