Clear App Cache/Data:

NOTE: If one of your applications freezes, crashes, or doesn’t work as intended, you can try fixing these problems by clearing the app’s cache and/or data.

WARNING! When you clear an app’s data, all of your personal data stored within the app will be deleted. To avoid losing personal app data, clear ONLY the app cache.

  1. Launch “Settings
  2. Access “Apps” and select the desired app
  3. Tap “Storage
  4. Tap “Clear cache” > “OK
  5. If clearing the cache didn’t help, tap “Clear data” (check the WARNING above)

Clear the Phone’s Cache Partition:

NOTE: If your phone crashes, freezes, or doesn’t work as intended and you’re considering a factory reset, alternatively you can try solving these issues by clearing the phone’s cache partition. This can have results similar to a factory reset without losing personal data from the device.

  1. Turn the phone off if necessary
  2. Press and hold “Power’ “Home”/”Bixby” and “Volume down” at the same time
  3. At the Android screen, release the buttons and wait for the Android Recovery menu
  4. Press “Volume down” to navigate the menu
  5. Highlight “Wipe cache partition
  6. Press “Power
  7. Highlight “Yes” using the volume rocker and press “Power” again
  8. Once done, highlight “Reboot system now” and press “Power

NOTE: If clearing the cache partition didn’t help, you can check this thread for a guide on how to factory reset the device instead.

Reboot to Safe Mode and Remove an App:

NOTE: If one of your third-party apps causes issues and prevents you from removing it, you should be able to remove the app while in Safe Mode, where all third-party apps are disabled by default.

  1. Make sure the phone is powered off
  2. Press and hold “Power
  3. At the Samsung logo, release “Power” and press and hold “Volume Down” instead
  4. After the phone finishes rebooting, you should see a “Safe Mode” watermark in the lower area of the home screen. Open “Settings
  5. Go to “Apps” and select the desired app
  6. Tap “Uninstall” two times
  7. Once the app has been removed, you can exit Safe Mode by rebooting your phone normally



See More: Samsung Galaxy J6+: Clear App Data/Cache, Wipe the Cache Partition, Reboot to Safe Mode