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  1. #41
    Brian Alberts
    Brian Alberts is offline
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    All Samsung responses direct you to purchasing utilities from Alltel !!!!!!!!!Yea, proprietary software!!!!!!!!!!!! Yea, capital greed!!!!!!!!!!!!! I'm moving to Asia!!!!!!!


    See More: Samsung u420: Did I just buy a very sexy peice of crap?




  2. #42
    Brian Alberts
    Brian Alberts is offline
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    Ohio
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    Anyone read this topic?
    http://cellphoneforums.net/samsung/t...ml#post1125642
    If so, does it help, because it seems that nothing else does!



  3. #43
    Brian Alberts
    Brian Alberts is offline
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    This is the reply I got from Samsung:
    Dear Brian,

    Software Inquiry?

    Thank you for you email concerning the software needed for your model phone. This would be something that you should call in for assistance to troubleshoot. Most issues can be resolved with just a couple of troubleshooting steps. However, it could be quite lengthy to sort out via email. The quickest way to a resolution would be to contact technical support. Please contact our Samsung Customer Support, by phone toll free at 1-888-987-4357.

    Your continued interest in Samsung products is appreciated.

    Sincerely,
    Technical Support



  4. #44
    desheffer
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    East Lansing, Michigan, US
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    I got another reply from Alltel via email. This one regarding the fact that my local Alltel store told me there was nothing they could do regarding this issue. Here's an excerpt:

    The retail stores with service centers can upgrade software. However, not ALL Alltel stores will have a service center. Please call 1-800-255-8359 as the email team cannot correct your phone issue!
    I have not called the number, but does anyone know anything about this? My luck, the closest service center will be hundreds of miles away...



  5. #45
    TrustNo1
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    you can chose Handset Repair Services from the list, couldn't find any in my area but you may have better luck.

    Locate an Alltel store nearest you.



  6. #46
    desheffer
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    East Lansing, Michigan, US
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    Thanks for the link. I selected Handset Repair Services, but all it gave me was 4 Alltel Retail Stores, one of which was the one I went to yesterday. I take it that means there is nothing in my area either.



  7. #47
    TrustNo1
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    You may want to call the other 3 and just check with them to see if they also have a service and repair center located in the store. I called the 2 that came up closest to me and they said they did not have an in store service and repair center but did act like they new what I was talking about, so it may just list them all as retail stores even though some may have service and repair centers in them and some may not. It wouldn't be the craziest thing on Alltel's website.



  8. #48
    Brian Alberts
    Brian Alberts is offline
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    Location
    Ohio
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    Sorry Folks, I talked to Samsung......No go on unlocking the phone! "This phone was designed to be inexpensive."
    There is a usb that "might" work, the D807 model phone may be compatible, but Samsung has not released and has no plans to release any drivers for this phone because it was not designed for what we want! It was solely designed to be used with Alltel's Axcess Services.
    The guy at Samsung was very adament that there is no way to transfer data via usb! I really believe that he would have helped if he could! I'm getting a different phone!!!



  9. #49
    desheffer
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    East Lansing, Michigan, US
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    @TrustNo1: I will try your advice and call one of the other 4 stores (specifically one Alltel support gave me via email). However, I still doubt they will be of help.

    As far as Samsung saying that the phone wasn't designed for USB transfer, this is similar to what they told me. My problem with this idea is that, right now, I am able to transfer files via USB! Using BitPim I can read and write to most of the phone's file system, of course with the exception of the /brew folder. I was under the impression that all of you could at least connect the the phone, too. But anyway, for them to say there is no way to transfer data to the phone is just ignorant, because it is very possible. So with their confusion in mind, I am beginning to see why every person I talk to at Alltel or Samsung says something entirely different.



  10. #50
    choad21
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    Re: Samsung u420: Did I just buy a very sexy peice of crap?

    Ok guys and gals...I have a problem and since this seems the be the best thread about the u420...I have a question as to how do I setup my phone number into the phone...I recently purchased this phone on eBay and would like to setup this phone (and since the stores are closed today in my home town) I would ask you all in hopes to be using this phone today or this weekend...

    And what other info do I need from my old phone to transfer over...thanks!

    Chad



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