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  1. #1
    michelle2007
    michelle2007 is offline
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    Hello

    I have just installed the USB driver and PIM & File Manager 2.0 so that I can upload my photos from my phone (x660) to my computer. However, when I plug in the phone, it says "unknown device" and then when I click on that, "No drivers are installed for this device.

    If you are having problems with this device, click Troubleshoot to start the troubleshooter."

    Can anyone help to explain why it is not working? I have windows xp, I bought the cable off ebay (which said it was for x660) from a good seller. I would really appreciate your help, this is driving me crazy!
    Thanks!
    Michelle.


    See More: Something wrong with USB Driver?




  2. #2
    DanPhillips
    DanPhillips is offline
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    Re: Something wrong with USB Driver?

    Plug the phone into the computer without running the software, and windows should ask for the drivers. Point it at the cd drive, and it should list some files. Pick the *.inf file in the folder that has 660 in the name, then tell windows to use it. If it warns u the driver isn't signed click continue anyway. once it's installed try running the software.

    If the software still doesn't work, try using http://www.bitpim.org. It should auto detect your phone.

    If you have any questions dont hesitate to ask me.



  3. #3
    michelle2007
    michelle2007 is offline
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    Re: Something wrong with USB Driver?

    That's so strange When I plug the phone in without running any software, it still comes up with the same error: "USB Device not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recogize it."
    I have tried on two computers.
    So I can't try the first option (is this because I already tried to install the drivers)?
    I tried the second option, and Bitpim can't detect my phone. When I try to change the port settings, it only finds com1 (which is not my phone, I assume, because it doesn't work either). Thank-you so much for trying to help me out Do you have any other ideas? Thanks



  4. #4
    DanPhillips
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    Re: Something wrong with USB Driver?

    Your welcome. Try uninstalling all the drivers for the phone. Then go to device manager in windows, plug ur phone in, find the entry in device manager, right click it and click Uninstall. Then try the suggestion I gave above again.



  5. #5
    michelle2007
    michelle2007 is offline
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    Re: Something wrong with USB Driver?

    I am not sure how to unistall the drivers.. where do I find them? Thanks



  6. #6
    michelle2007
    michelle2007 is offline
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    Re: Something wrong with USB Driver?

    And also, I tried the second part of your last suggestion (unistalling it from device manager) and when I plud the phone in, it says "found new hardware" then says "your new hardware is installed and ready for use" but it is still called 'unknown device' and wont work.



  7. #7
    DanPhillips
    DanPhillips is offline
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    Re: Something wrong with USB Driver?

    Quote Originally Posted by michelle2007
    And also, I tried the second part of your last suggestion (unistalling it from device manager) and when I plud the phone in, it says "found new hardware" then says "your new hardware is installed and ready for use" but it is still called 'unknown device' and wont work.
    Go to "unknown device" and click "update driver", then point it to the cd with the drivers on it.



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