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  1. #1
    doodlebug1
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    Have had my Instinct phone for about six months. And I've had problems the entire time.

    First, if I try to delete a message, it will take 45 seconds of a frozen screen before it does the job.

    Or, sometimes I CAN'T delete. It does nothing. Press, press, press...nothing.

    Or, if I have a waiting phone message notice that I'm supposed to "slide" upwards to listen..it won't slide.

    Or, if I try to turn the entire phone off by holding down the top right button, it won't turn off.

    Or, if I have voice messages, they won't appear for HOURS after they were left.

    I despise this phone.

    I understand there are updates I might try, but I can't even figure out how to find those updates and upload them.

    I also see that some folks have exchanged their Instinct for another Instinct, and they get the same if not worse problems!!

    What are my options??


    See More: My Instinct-M800 phone just has numerous problems! What can I do?
    Last edited by tavenger5; 09-30-2009 at 02:11 PM.
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  2. #2
    spierce1123
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Have you tried updating the software version? You can do it one of two ways. You can go to the web browser and touch the home icon. You will touch the yellow banner at the top right side of the screen that says Instinct Software Updates. Or you can go to settings, general, scroll to the bottom and "Update Software".

    This should fix most of the issues you mentioned.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  3. #3
    spierce1123
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    With all the issues you mentioned above, if you have had your phone for less than a year Sprint should do what they call and Advance Exchange. In my reply I mentioned where to go for the software update. You need to take your battery out and then put it back in and try to do the software update. Once you do that you should go back into settings, general and select update data profile. If that does not fix the issues then call them. I have had to have mine replaced twice. I now have an Instinct that is working like it is supposed to.

    Good luck!!
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  4. #4
    doodlebug1
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Quote Originally Posted by spierce1123 View Post
    With all the issues you mentioned above, if you have had your phone for less than a year Sprint should do what they call and Advance Exchange. In my reply I mentioned where to go for the software update. You need to take your battery out and then put it back in and try to do the software update. Once you do that you should go back into settings, general and select update data profile. If that does not fix the issues then call them. I have had to have mine replaced twice. I now have an Instinct that is working like it is supposed to.

    Good luck!!
    Well I feel like an absolute idiot. When you wrote to do the software updates, my phone was in it's "I'm working" phase so I got lazy. And today, my phone COMPLETELY froze. I can't go anywhere at all. And if the phone rings, it won't slide to answer it. Horses poop. What a phone from hell. I despise this phone. I'll be calling tomorrow and pray I can do the Advance Exchange. I will NEVER get this phone again.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  5. #5
    nicknrm
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Unless you have had multiple exchanges (usually the fourth exchange they'll pull the trigger) you will be forced to get the same phone...the Instinct.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.
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  6. #6
    doodlebug1
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Quote Originally Posted by nicknrm View Post
    Unless you have had multiple exchanges (usually the fourth exchange they'll pull the trigger) you will be forced to get the same phone...the Instinct.
    Well, I made the call and they are sending an Instinct replacement. So here's crossing my fingers that the next one WORKS. What a piece of junk it's been. Thanks everyone for your great replies.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  7. #7
    doodlebug1
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Quote Originally Posted by doodlebug1 View Post
    Well, I made the call and they are sending an Instinct replacement. So here's crossing my fingers that the next one WORKS. What a piece of junk it's been. Thanks everyone for your great replies.
    Got my new instinct phone today--it came VERY fast. Followed directions to get it activated. Then accidentally dialed a number that I thought was voice mail....and frantically tried to slide it to end the call....and guess what? It wouldn't slide. Sheesh.

    But time will tell if this one has more of the same. And THIS TIME, I won't wait to call Sprint and complain like I did with the first one if I have similar problems as before. Even being unable to slide a call to stop it is not a good start.

    If anyone is reading this, I can highly recommend NOT getting the Instinct, no matter how much fun a touch screen appears to be. The only exception: if the new one comes out MINUS all these sliding and freezing issues.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.
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  8. #8
    rj123
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Instinct really sucks! I have instinct too which has no voice mail notification. Also My instinct froze lot of times. I had to remove the battery and put it back in order for it to work.... The worst Phone ever
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  9. #9
    doodlebug1
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Quote Originally Posted by rj123 View Post
    Instinct really sucks! I have instinct too which has no voice mail notification. Also My instinct froze lot of times. I had to remove the battery and put it back in order for it to work.... The worst Phone ever
    I finally called them and firmly made it clear that my Instinct has sucked from almost the beginning....and they sent me a new one. So far, no frozen pages, and sliding does work even with a slight delay sometimes. But it works.

    But the lack of VOICE MAIL NOTIFICATION definitely SUCKS. I thought it was just me and something I hadn't checked to be notified. But perhaps it's not. I also note that I'll get a voice mail HOURS after it was sent.
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.



  10. #10
    tavenger5
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    re: My Instinct M800 phone just has numerous problems! What can I do?

    Is anyone else still having problems with their instinct?
    Last edited by tavenger5; 09-30-2009 at 02:08 PM.
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